Guild Wars 2

On these forums…giving feedback to developpers might be a problem. If you post on forums, in General Discussion and your topic is not kept alive by other players posts, your topic gets flooded in a few hours. How to raise your topic’s chance to be seen by developpers? What is the best way to get heard? An idea is to post your topic in Arena.Net time zone. I have noticed that they visit forums within a limited period of time. For a GMT +2 player, at what hour is best to post feedback, to avoid flooding?
How could you raise your chance to get noticed?

Have a good idea. If a thread gets buried, no one is responding to it, no one thinks the idea is good. Also don’t be a kitten. Posts like “omgggggggg devs kittening kitten” never get a response, but I see them responding all the time when people treat them like humans.

What I have noticed is that posts that have a lot of debate get seen. If you have a good idea and everyone says ,,ok…‘’, they won’t post, and your thread gets flooded. People tend to disagree, rather than to agree.

Gw2 forums could take a page from reddit.

ON last weeks ready up they stated that they read several pages of the forum a day; not necessarily whatever is “popular”. They have people reading the forums and provide a summary of all the good ideas and feedback that was given to them on a weekly basis,

However…I think they read about 3 pages of forums. I don’t think they look at older posts. Everyone is trying to grab the attention of the devs, to show their feedback. CDI might be a better way to do that. However, if your feedback is not on current discussed topic, you have to wait a long time, and continue hunting, until you find the CDI topic your feedback fits.

Your post on this thread is actually all we need to keep a thread alive Danicia The red Arena tag will now lure a lot more people to here xD

Phoebe Ascension.8437:

Your post on this thread is actually all we need to keep a thread alive Danicia The red Arena tag will now lure a lot more people to here xD

I must say a red tag is pretty eye catching, not to mention that this thread is now also accessible under the dev tracker.

Phoebe Ascension.8437:

Your post on this thread is actually all we need to keep a thread alive Danicia The red Arena tag will now lure a lot more people to here xD

Thats why I came here to look

CC Danicia.1394:

I have a quick tip. When we create Feedback threads, put your feedback in them. Too many folks come to General Discussion and start new threads, without checking to see if there is an on-going discussion.

Our team has been merging and closing/redirecting quite a bit this week, and is immensely helpful for you getting heard, when we can look in one main thread for very specific feedback and questions.

Fluffball has the right of it, too, in regards to /how/ you post. I’ve compiled a lot of feedback which is constructive and critical. If it is LOL THIS SUCKS I HATE YOU #yolo #swag, you’re pretty much shooting yourself in the foot.

Mark, Allie, and I spent a huge amount of time compiling feedback and sharing it with the Dev Teams, and in turn, the Dev Teams lurk and compile their own feedback. Keeping things concise, respectful, and constructive is the key.

Here’s a handy guide on how we like to see feedback. https://forum-en.gw2archive.eu/forum/game/gw2/How-to-Give-Good-Feedback

And for Pete’s sake…very clear thread titles is a must.

I think the problem is that they are too general. People have a specific question and they don’t want to post it and have it get lost in 10 pages of other questions and responses which are vaguely on the same topic.

Edit to add a suggestion, instead of merging topics just send them all into new sub-forums for the topic.

Don’t ask why?

Why, you may ask?

See?

I think why you see so many duplicate threads is because the searching, navigation, and overall organization of the forums is… not optimal.

99% of the time, I have no idea where to put a post, and when that happens I try to use search…. and that just never goes well.

CC Danicia.1394:

And for Pete’s sake…very clear thread titles is a must.

Ya mean like “Many Questions so Dev”

CC Danicia.1394:

I have a quick tip. When we create Feedback threads, put your feedback in them. Too many folks come to General Discussion and start new threads, without checking to see if there is an on-going discussion.

I keep up with the forums nearly every day. I’m still unaware of some threads and discussions.

Perhaps if the forum search feature actually worked, you wouldn’t get so many duplicate and random threads.

At the time that I’m writing, this thread is on page 2 of general discussion. Doing of a search of “feedback chance” returns zero results. Only searching “feedback” gives me 7 results, all posted within the last hour, which does not include this thread.

Sir Arthur.8905:

I think why you see so many duplicate threads is because the searching, navigation, and overall organization of the forums is… not optimal.

99% of the time, I have no idea where to put a post, and when that happens I try to use search…. and that just never goes well.

Truth. I go looking for posts to petition a change in the silk market, and I get told there’s “no posts”? I have to go “lolwut” at that. The silk change was incredibly insulting, and I’m sure the community had many good ideas, that I can’t see now, because the search engine is lazy-lazy.

Danica, what about the Mac client users? Our posts are moved to the “Mac beta support thread” even if our posts have nothing to do with client support so our feedback is never responded to by the appropriate parties.

Take a quick glance at that forum. Responses by mods and ANet are extremely rare and even when there is a response it is from the support team responding to support issues, as the thread was originally intended to be used for.

How then are our voices supposed to be heard? Will ANet ever open up a feedback thread for us and our concerns with this “beta” client? I would sincerely appreciate a response.

CC Danicia.1394:

I have a quick tip. When we create Feedback threads, put your feedback in them. Too many folks come to General Discussion and start new threads, without checking to see if there is an on-going discussion.

Our team has been merging and closing/redirecting quite a bit this week, and is immensely helpful for you getting heard, when we can look in one main thread for very specific feedback and questions.

Fluffball has the right of it, too, in regards to /how/ you post. I’ve compiled a lot of feedback which is constructive and critical. If it is LOL THIS SUCKS I HATE YOU #yolo #swag, you’re pretty much shooting yourself in the foot.

Mark, Allie, and I spent a huge amount of time compiling feedback and sharing it with the Dev Teams, and in turn, the Dev Teams lurk and compile their own feedback. Keeping things concise, respectful, and constructive is the key.

Here’s a handy guide on how we like to see feedback. https://forum-en.gw2archive.eu/forum/game/gw2/How-to-Give-Good-Feedback

And for Pete’s sake…very clear thread titles is a must.

Whilst I absolutely 1000% agree with this, sometimes I think it would be easier for you guys to set these threads up in a sep subforum after an announcement, where no other threads can be created except by a dev. That way, all the feedback gets funnelled into them and you can collate easier.

Nabrok.9023:

CC Danicia.1394:

I have a quick tip. When we create Feedback threads, put your feedback in them. Too many folks come to General Discussion and start new threads, without checking to see if there is an on-going discussion.

Our team has been merging and closing/redirecting quite a bit this week, and is immensely helpful for you getting heard, when we can look in one main thread for very specific feedback and questions.

Fluffball has the right of it, too, in regards to /how/ you post. I’ve compiled a lot of feedback which is constructive and critical. If it is LOL THIS SUCKS I HATE YOU #yolo #swag, you’re pretty much shooting yourself in the foot.

Mark, Allie, and I spent a huge amount of time compiling feedback and sharing it with the Dev Teams, and in turn, the Dev Teams lurk and compile their own feedback. Keeping things concise, respectful, and constructive is the key.

Here’s a handy guide on how we like to see feedback. https://forum-en.gw2archive.eu/forum/game/gw2/How-to-Give-Good-Feedback

And for Pete’s sake…very clear thread titles is a must.

I think the problem is that they are too general. People have a specific question and they don’t want to post it and have it get lost in 10 pages of other questions and responses which are vaguely on the same topic.

Edit to add a suggestion, instead of merging topics just send them all into new sub-forums for the topic.

I think you have to accept that there’s two, probably mutually exclusive options.

1) You can ask a question and get (usually correct, informative) answers from other players.

2) You can give feedback to Anet, which won’t be responded to directly but will be passed to the relevant team and may be taken into consideration for future updates.

You are almost certainly not going to get a direct response from a Dev, unless it’s an issue many people have raised.

If you want an answer to a question (1) you should start a new topic, with a clear title, so other players can see and answer your question.

If you want to give feedback (2) you should put your post in an existing topic and accept that it might not get any direct replies but it will be incorporated into the overall feedback given to the staff developing the content.

Can you guys do a summary of the feedback and suggestions you’ve been forwarding to the devs and show it on the forums?

Like the summaries Chris and co does at the end of CDIs.

We could use something like this:

http://playstarbound.com/suggestions/

You wouldn’t believe the SHEER amount of stuff that gets added to that game that comes almost directly from that Suggestion system. I have to hand that to Shucklefish, they do know how to handle feedback properly.

Or at least the forum search replaced with a custom google search.

The forum’s search doesn’t work as well as it should. I rarely find anything using it, so I use google instead.

Also, when you comment on these forums, community forums, or social networks like facebook or reddit, put links to your stuff when it’s relevant. No need to write your take on something again if it’s already in another forum post.

CC Danicia.1394:

Aigisthos.3059:

Danica, what about the Mac client users? Our posts are moved to the “Mac beta support thread” even if our posts have nothing to do with client support so our feedback is never responded to by the appropriate parties.

Let me check on it. Ill forward on your concerns.

Thank you so much! I sincerely appreciate it.

I apologize Danicia, it seems we did receive quite the lengthy post in regards to the costume thread, but it still saddens me to what degree we must push before being granted the response our concern is due. I know there are limitations on what you are able to deluge, but open-ended, straightforward discussions are what forums are supposed to be about, right?

Fluffball.8307:

Have a good idea. If a thread gets buried, no one is responding to it, no one thinks the idea is good. Also don’t be a kitten. Posts like “omgggggggg devs kittening kitten” never get a response, but I see them responding all the time when people treat them like humans.

I’ve posted some very polite, friendly questions that would have been simple to answer. No insults, no demands, just “Hey, I noticed this wasn’t in the patch notes, was it intentional? Love the game, keep up the good work!”

It wasn’t responded to, or even ignored. I got an infraction for daring to address them directly, and my post was deleted.

This soured my option of the company greatly — respect is a two-way street, and that sort of behavior made me lose a lot of respect for ANet. In the time since, I’ve made numerous posts that were not polite, generally accusing the company of not caring or being interested in fostering discussions with their community. I’ve been so disgusted with their lack of feedback that I’ve flat out been ruder than I’ve ever been IRL on these forums (hey, when in Rome…).

None of my rude posts have ever been infracted or removed. I’m really not sure what to make of that, seems backwards to me. shrugs

At the end of the day, I’ve gathered that getting a response is a result of the stars aligning and the willingness of the team in charge of the area you’re inquiring about to engage their community. John Smith and Robert Hrouda are two excellent examples of employees (well, Hrouda is gone, but he sticks out in this regard) who do/did very good jobs of making their communities feel cared for.

These forums are a place to vent, more or less. Getting a response, even on a major issue, is a rare and unexpected event. I’m not sure you can really do anything to improve your chances of getting a response, outside of a few select subforums.

Sir Arthur.8905:

I think why you see so many duplicate threads is because the searching, navigation, and overall organization of the forums is… not optimal.

99% of the time, I have no idea where to put a post, and when that happens I try to use search…. and that just never goes well.

This is an excellent point as well. It’s difficult to find out if a question has already been asked when the search feature doesn’t work.

Just because you do not get a response though doesn’t mean a modderator has not read your thread

I assume all threads get read at some point and ideas and suggestions passed on if they are popular or interesting along with most feedback

I’ve posted my share of ideas and feedback then again I do so mostly for player feedback
although I have noticed that people mistake what im really suggesting a lot fo the time lol

then again it’s nice to just have a conversation about an idea specially when people want to contribute with their own ideas

just know that if you leave feedback it is more than likely being read by Anet staff at some point
even if they don’t always reply to you

CC Danicia.1394:

Aigisthos.3059:

CC Danicia.1394:

Aigisthos.3059:

Danica, what about the Mac client users? Our posts are moved to the “Mac beta support thread” even if our posts have nothing to do with client support so our feedback is never responded to by the appropriate parties.

Let me check on it. Ill forward on your concerns.

Thank you so much! I sincerely appreciate it.

I wanted to follow up with you on this one, as I feel it is important. We will have an update for you later this week, and you’ll see it in the Mac Client Beta sub-forum. I know y’all would love info sooner, but we’re pulling lots of info together so we can give you a proper status update. Thanks for your patience!

You’re the best Danicia! Thank you so much for taking the time to respond to my post. An official update would be most appreciated by the Mac community.

Sir Arthur.8905:

I think why you see so many duplicate threads is because the searching, navigation, and overall organization of the forums is… not optimal.

99% of the time, I have no idea where to put a post, and when that happens I try to use search…. and that just never goes well.

You mean the Search bar actually works? I’ve never found anything using the search bar in this forum. Since 95% of the time we either get:

No Results
Try a different search term.

Or 1 reply somewhere related to a broad topic I’m searching for. It’s practically not working. Try searching General Discussion for something as vague as “fractals”, “rewards”, “feedback”. It’ll get you nowhere.

CC Danicia.1394:

Aigisthos.3059:

CC Danicia.1394:

Aigisthos.3059:

Danica, what about the Mac client users? Our posts are moved to the “Mac beta support thread” even if our posts have nothing to do with client support so our feedback is never responded to by the appropriate parties.

Let me check on it. Ill forward on your concerns.

Thank you so much! I sincerely appreciate it.

I wanted to follow up with you on this one, as I feel it is important. We will have an update for you later this week, and you’ll see it in the Mac Client Beta sub-forum. I know y’all would love info sooner, but we’re pulling lots of info together so we can give you a proper status update. Thanks for your patience!

Danicia, we never received any update. What happened?

Aigisthos.3059:

CC Danicia.1394:

Aigisthos.3059:

CC Danicia.1394:

Aigisthos.3059:

Danica, what about the Mac client users? Our posts are moved to the “Mac beta support thread” even if our posts have nothing to do with client support so our feedback is never responded to by the appropriate parties.

Let me check on it. Ill forward on your concerns.

Thank you so much! I sincerely appreciate it.

I wanted to follow up with you on this one, as I feel it is important. We will have an update for you later this week, and you’ll see it in the Mac Client Beta sub-forum. I know y’all would love info sooner, but we’re pulling lots of info together so we can give you a proper status update. Thanks for your patience!

Danicia, we never received any update. What happened?

It’s been only 4 days, give it a wait. A-Net loves last minute finishers.

CC Danicia.1394:

Xae Isareth.1364:

Can you guys do a summary of the feedback and suggestions you’ve been forwarding to the devs and show it on the forums?

Like the summaries Chris and co does at the end of CDIs.

It is quite possible, maybe once we have all the blogs posted. We really appreciate how great the community is being by keeping the feedback to (mostly) individual feedback threads. It has been much easier to help ….

….and whilst typing, I have more information. We’ll be rounding up a lot of stuff shortly, so keep an eye out for that once all the Feature updates are released.

Is this on its way now :V?