Guild Wars 2

I LOVE GW2 . The game has hands down done more then I expected for my MMO experience. I was down skeptical and just did not see how it would get my spirit back in the game but, it did just that. I have had so much fun and for 3 weeks the game has fascinated me at every turn. I started on my first day collecting dyes and mini’s me and my wife. We both have the same CC with two different names on it. It is the same number though. So after spending 600 dollars combined between us the people at ArenaNet decided to start giving us a hard time about the transactions. I am saddened because, we have had so much fun and really want to continue our journey in Gw2 but, if this is the way the company plans to treat customers we may have to go on and resume our journeys elsewhere. We are both hairstylist so we will load up our tip money that we can spare and buy Gems so some days we spend 50 each and others maybe 10-20 each but we buy Gems everyday trying to get our collection completed. Now we are going have to create a ticket every time we wish to buy gems because, they will need to give us permission to spend our hard earned cash with them. This is all in the name of security we are aware of that but, we feel it is going to a bit of an extreme and putting unwarranted suspect status on two very loyal customers that spend a great deal of time and money to support the company. To require us to send in tickets to get a 48 hour window to buy gems is very harsh and it may just be the reason we leave. TY guys for reading and hope you all have enjoyed the game as much as we have.

GW2 is fantastic they resolved our issue and were very professional and courteous TY ArenaNet for going the extra mile to make your players feel valued.