Is it possible to have an old item refunded?

Is it possible to have an old item refunded?

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Posted by: Blindblitz.8364

Blindblitz.8364

So a long time ago i made made the Advanced Spinal Blades, and i do not know where it has gone. I doubt that i have sold it, but is it possible that it was lost because of the way changing the appearance of items back then (Transmutation). Either way i am a cheapskate and instead og making a new one, is it possible to have it refunded. I have it unlocked in my wardrobe.

Hopefully someone can shed some light on this.

Is it possible to have an old item refunded?

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You could contact the CS Team via the ‘Support’ link above/below, but it is possible they would need an approximate time indicating when the item ‘disappeared’ to replace it.

There is this policy, though: Please note that skins or partials skins that you previously purchased but which you no longer possess will not be unlocked on your account. The Guild Wars 2 Support Team cannot unlock skins that fall into this category. No idea if the policy has changed, or if it applies to skins acquired through other means than purchase.

https://help.guildwars2.com/hc/en-us/articles/230633328-Wardrobe

Good luck.

(edited by Inculpatus cedo.9234)

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Posted by: Ragnar Stormcaller.6253

Ragnar Stormcaller.6253

Or, since it is unlocked, get any other backpiece and transmute it to look like the blades.

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Posted by: Conncept.7638

Conncept.7638

ANet is pretty good about this, I misinterpreted a red post on the first halloween, had a ghastly grinning shield drop, and then because of the misinterpreted post I thought I needed to use it to not lose it, and soulbound it to a character. And in the end found the developer was talking about a different set of temporary weapons available at the time with the same skins.

And when I contacted support about it to have it replaced (because I didn’t want the skin, I wanted to sell it at a later date) they said they would love to but they didn’t have the tech yet for replacing items.

So I banked it, finally got around to asking about it again nearly two year later, and support replaced it for me without any trouble.

Is it possible to have an old item refunded?

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Posted by: Blindblitz.8364

Blindblitz.8364

Or, since it is unlocked, get any other backpiece and transmute it to look like the blades.

I get what you are saying but, as far as i am concerned, i need the original Advanced Spinal Blades in order to complete the recipe for the Tempered Spinal Blades.

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Posted by: Randulf.7614

Randulf.7614

How would they refund it though? It’s not a gem store item, so not something they can refund back to you. (they don’t refund in game gold)

Is it possible to have an old item refunded?

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I think the OP meant to say ‘replace’, rather than ‘refund’. =)

Is it possible to have an old item refunded?

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Posted by: RoseofGilead.8907

RoseofGilead.8907

The change of the transmutation system didn’t delete or change the quality (ascended, exotic, rare, etc.) of any gear, as far as I know. I would double/triple/quadruple check every character’s inventory (use the search bar at the top to type in the name), and then check the bank (use the search bar there, as well).

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Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

When I can’t find an item, I use Guild Wars 2 Efficiency

With your API key (instructions for making one available on site), head to Account → Overview and then filter by type/subtype. That will show you all the packs you still have, whether equipped or stored. You can mouse over each to see if one of them is the transmuted version of the one you seek.

John Smith: “you should kill monsters, because killing monsters is awesome.”

Is it possible to have an old item refunded?

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Posted by: Fremtid.3528

Fremtid.3528

+1 on the you should use efficiency to search for the blades first

Is it possible to have an old item refunded?

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Posted by: Chingiz.9167

Chingiz.9167

I deleted all of my characters (along with 9 legendaries) ~7 months ago since i thought it was a good idea at that time – don’t ask me why. I’ve changed my mind and got all of my characters and items recovered after an awesome experience with one of the GMs.

The support in this game is top notch so i think it shouldn’t be a problem for them to recover a single item.