Guild Wars 2

First a clarification. When I say in game GM, I am talking about a team dedicated to helping players in game (like WoW, secret world etc) I understand that Anet has plenty of in game programmers etc constantly looking at the game, bugs etc

With no in game support team there are numerous issues that could potentially be fixed that will never get handled with out an in game team. Bots/hackers are the obvious one that people will look for some support on. There are other issues in my view that simply will never be fixed with out an in game support team

Here is a best example I can give. Recently I went to Arah to finish my story line. Guild group and in we went. Worked our way to the end and got to Zhatain. After the cut scene of the dragon entering for the final fight, the game for me encountered “unrecoverable graphics error” and the game closed. Not a real issue, games crash sometimes. Relog back into the game, find myself outside the dungeon, enter, port to the group to find that my crash cause the entire dungeon to glitch, and now no one is able to finish the final fight

This stuff happens, but in a game with real in game GM support, these GMs can and do respond to these types of situations and can reset the final fight etc (for those who have played other games you have seen GMs fix things like this) In this game unfortunately it simply means the player is screwed and simply go start over

While this is just one example of why other games have in game GM support, there are a number of reasons. Not having in game support I think (personal thoughts I know) is an issue that hurts the game

I think you might be surprised at how little control they have over issues like this.

They can finally rollback characters but they can’t restore any items. I doubt they can reset a dungeon if they can’t do those basic things.

All the mmo’s I have played had game GM’s. Many times in Lotro an instance would become blocked as some mob would do nothing or get stuck. We could contact the GM team and within 20 mins they would contact us and reset the mob involved. This would allow us to continue.
In GW2 I have seen many skill challengers not working and events stuck. Would be real good if we had some sort of system like Turbine uses to get these things working.

Yeah, I believe this is a real problem for them not to have some form of in-game support inside the game. I actually Lost some of my collector’s edition items and they weren’t able to be retrieved due to the lack of information when I received the “Account-bound” items, even after email support and everything . And it can be quite frustrating for a lot of players including myself when there’s no in-game support to remedy any of the situations that Will always happen at some point or another in a game as vast as this. I don’t understand their systems on dungeons, and or loot/in-game items and seeing as how I’m sure they worked a ton of it from the ground up it’ll take quite a while before some of the bugs in the game can be worked out. But having some way to solve these problems temporarily and in a more timely fashion would definitely benefit the game, it’s players, the developers with less stress on patching asap, and also help reduce potential “mmo-churn” in the industry. Win Win for everyone imho.