Login problems

Login problems

in Account & Technical Support

Posted by: Xelvas.5784

Xelvas.5784

Is anyone else getting the message, “Unable to initialize 3D output. Please verify that you have installed DirectX9 and an updated video driver”. I was just playing yesterday with no problem. I tried to login this morning, and I now have this message/issue.

Login problems

in Account & Technical Support

Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

Is anyone else getting the message, “Unable to initialize 3D output. Please verify that you have installed DirectX9 and an updated video driver”. I was just playing yesterday with no problem. I tried to login this morning, and I now have this message/issue.

Nothing changed in the game, so it’s likely that something else is going on. Try restarting your computer and see if you still have the issue. My guess is that some other program didn’t properly close a video-related file and that’s preventing GW2 from ‘accessing’ it. Restarting won’t solve the underlying issue (if there is one), but it should remove the symptoms.

Good luck & please lets us know what you find out.

John Smith: “you should kill monsters, because killing monsters is awesome.”