Guild Wars 2

In the past few weeks I have been less than congenial about customer service …

I would like to submit a sincere heartfelt apology to everyone subjected to my copious remarks about feeling ignored. First, I truly understand the enormous response and excitement generated by the announcement of GuildWars2 first ever expansions. The overwhelming response by new and returning players while a very happy coincidence placed undue burden upon support, and my unjust remarks were selfish and narrow minded. Second, I would like to point out that my accounts, just as everyone else’s accounts are our own personal responsibility and while we may need help from time to time with certain issues, usually they are issues of our own making not of the support staff, who by the way do so much for all of us, sometimes we forget to give them the appreciation and gratitude they deserve.

Without their continued support I would not have been able to recall how I lost my account and subsequently recovered it.

Thank You Support Team

ANet staff have a lot of flaws when it comes to how they deal with communication and community relations, but GW2’s customer service is by far the best I have ever experienced in any MMO in over 15 years

Seeing as your first post about it was 3/2 and then avereging 1 each day I find it hard to belive you waited from late Dec all the way up to feb before starting to post about it.

But nice that it sorted and your back in game mate

Perhaps, you could have your post moved over to Account Issues, where those of a CS-related position are more likely to see it. =)

Good luck.