Makeover kit problems?

Makeover kit problems?

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Posted by: Conncept.7638

Conncept.7638

Bought a makeover kit, used it, spent literally hours getting everything perfect, hit the confirm changes button, and it looks diddly freaking squat like what I had selected inside the character customization window. Used one of the newer faces made a round cuter face with a small mouth, button nose and rounded eyes; after confirmation I get a long face with harsh cheekbones and a jaw that an NFL linemen would envy, a huge nose, and eyes that look like they are melting off her face. I mean, I could admit that maybe I missed something somewhere but it doesn’t even look a little similar to what I saw when I hit confirm.

Is this a bug? I want to contact support and ask for a redo but I didn’t take a screenshot before confirming the changes, so I have no proof I didn’t just bork it up myself.

(edited by Conncept.7638)

Makeover kit problems?

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Posted by: Cuddy.6247

Cuddy.6247

Maybe related to your graphic settings? I know for me what I see in-game and what I see in the preview window can be quite a bit off due to the preview window boosting the graphics a teenie bit – although never quite so drastically.

Makeover kit problems?

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Posted by: Conncept.7638

Conncept.7638

I’ve a fairly nice gaming computer, my graphics are maxed out except character model limit.

Makeover kit problems?

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I think your only option is to contact CS. It’s that, or just accept what happened. You have nothing to lose by contacting Support. I mean, you won’t be any worse off. /shrug

Makeover kit problems?

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Posted by: Conncept.7638

Conncept.7638

Fair enough, I just hate contacting support… not because they do a poor job or anything, I’m just sure they have more pressing issues to deal with. I’ve been procrastinating contacting them about an ascended trinket problem for a year… yes I am also one of the idiots that didn’t know what ‘unique’ meant until AFTER I bought two of the same item…

(edited by Conncept.7638)

Makeover kit problems?

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Posted by: Donari.5237

Donari.5237

It sounds like a bug to me; every makeover I’ve done has looked like what I expected. Did you happen to take screenshots of the preview so you can show how dramatically different the result was?

You certainly should submit a ticket, in my opinion. Don’t worry about it not being a “pressing issue.” Support is full of friendly people that have been most helpful on my few tickets. If you don’t want to impose you can just put a line in your ticket that you understand they’re busy and you can wait until they have time for you. I bet they’ll appreciate that

Makeover kit problems?

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Posted by: Cuddy.6247

Cuddy.6247

Fair enough, I just hate contacting support… not because they do a poor job or anything, I’m just sure they have more pressing issues to deal with. I’ve been procrastinating contacting them about an ascended trinket problem for a year… yes I am also one of the idiots that didn’t know what ‘unique’ meant until AFTER I bought two of the same item…

They have customer support reps to deal with gem store issues/purchases because, especially if you bought gems with money, you lost real people time/money for something that you are extremely dissatisfied with that might not be your fault. It might not happen due to the lack of physical evidence – but it never hurts to ask.