(edited by Conncept.7638)
Makeover kit problems?
Maybe related to your graphic settings? I know for me what I see in-game and what I see in the preview window can be quite a bit off due to the preview window boosting the graphics a teenie bit – although never quite so drastically.
I’ve a fairly nice gaming computer, my graphics are maxed out except character model limit.
I think your only option is to contact CS. It’s that, or just accept what happened. You have nothing to lose by contacting Support. I mean, you won’t be any worse off. /shrug
Fair enough, I just hate contacting support… not because they do a poor job or anything, I’m just sure they have more pressing issues to deal with. I’ve been procrastinating contacting them about an ascended trinket problem for a year… yes I am also one of the idiots that didn’t know what ‘unique’ meant until AFTER I bought two of the same item…
(edited by Conncept.7638)
It sounds like a bug to me; every makeover I’ve done has looked like what I expected. Did you happen to take screenshots of the preview so you can show how dramatically different the result was?
You certainly should submit a ticket, in my opinion. Don’t worry about it not being a “pressing issue.” Support is full of friendly people that have been most helpful on my few tickets. If you don’t want to impose you can just put a line in your ticket that you understand they’re busy and you can wait until they have time for you. I bet they’ll appreciate that
Fair enough, I just hate contacting support… not because they do a poor job or anything, I’m just sure they have more pressing issues to deal with. I’ve been procrastinating contacting them about an ascended trinket problem for a year… yes I am also one of the idiots that didn’t know what ‘unique’ meant until AFTER I bought two of the same item…
They have customer support reps to deal with gem store issues/purchases because, especially if you bought gems with money, you lost real people time/money for something that you are extremely dissatisfied with that might not be your fault. It might not happen due to the lack of physical evidence – but it never hurts to ask.