Guild Wars 2

Recently i wanted to morph my herold of the sunless to a thakeray warhorn (seraphic stats) but i got a terracotta larathir warhorn (vigilant stats).

I dont think this is on purpose and i want to know if this is fixed until now, i dont want to waist another weapon inscription.

Additionally i wanted to redistribute my stat on my caladbolg and seraphic stats are not available.
Again, i think this is an oversight and i hope this can get fixed.

You should contact support via a ticket, which can actually fix the problem for you.

SlippyCheeze.5483:

You should contact support via a ticket, which can actually fix the problem for you.

I tried it trice, got no response.

InsaneQR.7412:

SlippyCheeze.5483:

You should contact support via a ticket, which can actually fix the problem for you.

I tried it trice, got no response.

Note that a bug report (which is what you send in-game) isn’t a support ticket and won’t get a response. You have to create a support ticket to get a response and help for your problem. https://help.guildwars2.com/hc/en-us

Also, it can take up to 72 hours to get a response, so be patient.

RoseofGilead.8907:

InsaneQR.7412:

SlippyCheeze.5483:

You should contact support via a ticket, which can actually fix the problem for you.

I tried it trice, got no response.

Note that a bug report (which is what you send in-game) isn’t a support ticket and won’t get a response. You have to create a support ticket to get a response and help for your problem. https://help.guildwars2.com/hc/en-us

Also, it can take up to 72 hours to get a response, so be patient.

Thank you for the information, i sended a ticket i hope i will get a response soon.

Did you get an email back from them confirming that your ticket had been received?

That automated response is the first step in ensuring that your ticket works, and you will see communication from the anet support team.