I just received an ingame mail with a molten dye and a cinders dye to replace those lost on a character that I had deleted months before the account bound dyes system. Considering I never even had to send in a support message (and had frankly even forgotten about it), it was a pleasant surprise and shows fantastic retroactive account support on your part.
So, thanks. You’ve done me a great favor and earned some more respect from an already loyal fan.