This is probably the wrong section but I just really wanted to say how much I love the new support system. I set up mobile authentication when it came available but replaced my phone a long time ago. Being forgetful, I didn’t update the authentication with my new phone. My router broke 2 days ago and I bought a new one. This removed the saved networks for my authentication and disabled me from logging into my account in-game and on the forums. I thought I would be unable to participate in the game for weeks. I sent a ticket and in less than a day my problem was resolved by Patrick from the Guild Wars 2 Support Team!
I’ve played many other games and never had such a fast response (even with simple fixes such as my issue). Most companies take 1 week to months or never even get back to you.
To sum this up, just wanted to say how happy I am that ArenaNet has exceeded my expectations. Keep up the good work =)