Guild Wars 2

When registering a game, there is no warning that no refund is possible in certain countries. That is very misleading and need to be fixed. Also there is nothing to indicate that some countries are excluded from refunding on the game box too, so you cannot just leave it back unopened.

If you buy the game directly from the GW2 website and find you don’t like it, ANet is very reasonable with their refund policy. However, if you did buy a boxed edition from a retailer, then your complaint will have to be taken up with the retailer. ANet has no control over those sales.

If bought directly from ArenaNet you have up to 180 days to get a refund, no matter where you live.
If you on the other hand bought it in a store or somewhere else the refund policy is that of the retailer rather than that of ArenaNet.

My retailer claims that is Arenanet prohibition specifically for certain countries. Of course I believe it, not the discriminating company.

So you didn’t buy it directly of ANet?

Refund policy is the responsibility of the company that you bought it off. They are the ones that should have told you it was non-refundable.

pandora eight.9451:

My retailer claims that is Arenanet prohibition specifically for certain countries. Of course I believe it, not the discriminating company.

They told you that to get you out of their hair. It’s complete and utter tripe.

Hold on; you can actually get a refund for a game you bought and didn’t like? I’ve never heard of such a thing before, lol. I mean… isn’t that what demos are for? Or trial days? You’ve got the possibility to test it and if you like it, you buy it. If not, then you don’t buy it. If you buy it and end up not liking it, it’s obviously not the company’s fault… so why would they give you a refund?

https://help.guildwars2.com/entries/27697743-Refunds

When ever I’ve bought a game of a retailer for a PC, the retailer normally asks me can my PC run it, and that once opens it CAN NOT be returned. This is the norm in the UK.

My retailer does refunds, it is ArenaNet which prohibits the refunds for my country.

pandora eight.9451:

My retailer does refunds, it is ArenaNet which prohibits the refunds for my country.

What country would that be?

BrotherBelial.3094:

When ever I’ve bought a game of a retailer for a PC, the retailer normally asks me can my PC run it, and that once opens it CAN NOT be returned. This is the norm in the UK.

I’m quite sure that’s the case here in Switzerland as well, and probably also in Germany. Just that usually nobody tells you that when you buy a game, because it’s common sense. Thus, I’m so surprised about this topic. I almost can’t believe that someone is complaining about the lack of a warning for something that’s considered to be common sense for all I know.

No im fairly certain its the retailers way of saying, we don’t refund MMO’s.
Many retailers take this stance.

BrotherBelial.3094:

When ever I’ve bought a game of a retailer for a PC, the retailer normally asks me can my PC run it, and that once opens it CAN NOT be returned. This is the norm in the UK.

It’s not just for PC games. For most goods you can only get a refund if you return it unused in it’s original packaging or with any tags etc. still attached (if it’s an unpackaged product like clothing) within a relatively short space of time (usually about a month) or if it’s faulty.

And faulty specifically means that copy is broken and won’t work like other copies do (for example it’s impossible to install it on any PC). You could possibly include a game having major bugs as a fault, but you’d have a very hard time using that as a reason with an MMO where everyone on your server is essentially sharing your copy of the game so any genuinely game-breaking bugs (by which I mean you actually can’t play the game because of them, not ‘X class is OP and it’s impossible to counter them’) would be well publicised.

I’m not sure if it’s different in other countries though, so it might depend on where in the world you are.

pandora eight.9451:

My retailer does refunds, it is ArenaNet which prohibits the refunds for my country.

That is a blatant lie.
ArenaNet allows refunds (up to 180 days after purchase no less), but they can only do it on stuff that they have sold directly.

If you bought it directly from the retailer then you need to take it up with them. Anet sells them the boxes and they sell them to you. Anet has no control over the policies of the individual stores.

If you bought directly from Anet then you can submit a refund request within 180 days of purchase.

This is the most generous refund policy in the entire world. You can play the entire game, see all it’s content and finish everything then get all your money back.

Saturn.6591:

BrotherBelial.3094:

When ever I’ve bought a game of a retailer for a PC, the retailer normally asks me can my PC run it, and that once opens it CAN NOT be returned. This is the norm in the UK.

I’m quite sure that’s the case here in Switzerland as well, and probably also in Germany. Just that usually nobody tells you that when you buy a game, because it’s common sense. Thus, I’m so surprised about this topic. I almost can’t believe that someone is complaining about the lack of a warning for something that’s considered to be common sense for all I know.

I’m not even sure if all shops in the UK do it but I know places I’ve worked in the past have a sign up at or near the tills displaying the full terms and conditions of sales.

Most customers don’t read them, same way most people don’t read the terms and conditions online before ticking the box to say they did, but it’s there to protect the retailer in situations like this. If someone tries to claim they didn’t know what the conditions of the sale were they can say it was all there on the sign and it’s your problem if you chose not to read it.

But as you said it very rarely comes up because to most people it’s common sense, or at least something they have plenty of experience of by the time they’re old enough to buy things for themselves.

I only remember one time when it was a problem. Some guy claimed The Witcher 2 was so boring he couldn’t stand playing it and insisted this meant the game was faulty because games are supposed to be fun. He actually went to Trading Standards over it, and they essentially told him to kitten off and stop wasting their time.

Danikat.8537:

I only remember one time when it was a problem. Some guy claimed The Witcher 2 was so boring he couldn’t stand playing it and insisted this meant the game was faulty because games are supposed to be fun. He actually went to Trading Standards over it, and they essentially told him to kitten off and stop wasting their time.

Lol.

Danikat.8537:

BrotherBelial.3094:

When ever I’ve bought a game of a retailer for a PC, the retailer normally asks me can my PC run it, and that once opens it CAN NOT be returned. This is the norm in the UK.

It’s not just for PC games. For most goods you can only get a refund if you return it unused in it’s original packaging or with any tags etc. still attached (if it’s an unpackaged product like clothing) within a relatively short space of time (usually about a month) or if it’s faulty.

And faulty specifically means that copy is broken and won’t work like other copies do (for example it’s impossible to install it on any PC). You could possibly include a game having major bugs as a fault, but you’d have a very hard time using that as a reason with an MMO where everyone on your server is essentially sharing your copy of the game so any genuinely game-breaking bugs (by which I mean you actually can’t play the game because of them, not ‘X class is OP and it’s impossible to counter them’) would be well publicised.

I’m not sure if it’s different in other countries though, so it might depend on where in the world you are.

I know, I was only talking about PC games. I would have thought it was the same everywhere. Except online serves, they can just revoke your ability to use the product after giving the refund, like Steam and EA’s Origin do, depending on country.

pandora eight.9451:

My retailer does refunds, it is ArenaNet which prohibits the refunds for my country.

Think about what you’re saying here for a moment. Why would Anet do this? How could it possibly benefit them? Does this make sense to you on ANY level?

Who benefits more from blaming Anet for their refund policy? The store. They say what they say, to shift the blame…because Anet has zero control over a store’s refund policy. None at all.

Stores have refund policies based on their own structure.

Now, let’s pretend it’s true. Let’s pretend, and we have no real reason to believe this, that Anet has said to the store they won’t accept returns. Who’s responsibility would it be to inform the customers?

The stores. I know this because I ran a computer store for a long, long time. Anything we couldn’t take back according to our policy was posted quite clearly in the store. I can’t imagine any reason for a store not doing this.

You were lied to by a salesman who didn’t want to have to take flack, that’s all.

BrotherBelial.3094:

When ever I’ve bought a game of a retailer for a PC, the retailer normally asks me can my PC run it, and that once opens it CAN NOT be returned. This is the norm in the UK.

Since when?

Darkobra.6439:

BrotherBelial.3094:

When ever I’ve bought a game of a retailer for a PC, the retailer normally asks me can my PC run it, and that once opens it CAN NOT be returned. This is the norm in the UK.

Since when?

To be fair, I can never remember any retailers taking any of my PC games when I go to exchange them. I’d wager a guess because of the product key. All someone would have to do is jot it down, and then take the game back.

Not to mention for MMO’s (or any game with DRM), it could be a case that code has been tied to an account, making it worthless to the retailer.

pandora eight.9451:

My retailer claims that is Arenanet prohibition specifically for certain countries. Of course I believe it, not the discriminating company.

Actually, depending on where you live, it is more likely that the refund policy that you are butting heads against is neither your local retailer’s nor Anet’s. Rather it is your Government’s return policy on foreign goods.

Also, returns are far more likely in the case of unopened goods. Especially in the case of games with Content Codes such as Guild Wars 2, Guild Wars 1 and a few other games (mostly of the MMORPG genre). You will generally have more luck returning a 1-player game than you will an MMORPG. That is why Free-Trials are always a good idea to use before buying the full game.

Them not taking a game back once a product key is used has always been the norm. But I’ve never been told I could never return a game or asked if my PC could run it before I bought a game.

I think the shop I go to just assumes it’s common knowledge.

There’s no need to write nonsense.

ArenaNet purposedfully denies refunds to certain countries.

It does not warn about that during the account registration, despite country being specified. Or anywhere else.

That is unacceptable.

pandora eight.9451:

ArenaNet purposedfully denies refunds to certain countries.

Just out of curiosity: where did you get that information from?
Preferably with a link to the source

Also, where exactly are you from?

pandora eight.9451:

There’s no need to write nonsense.

ArenaNet purposedfully denies refunds to certain countries.

It does not warn about that during the account registration, despite country being specified. Or anywhere else.

That is unacceptable.

You keep making this claim over and over without providing any details or evidence to support it, and in the face of far more credible evidence to the contrary. How is that not nonsense — or acceptable?

Why are you posting this here if you’re not willing to discuss the facts?

/cough, puts on gentlest voice possible.

Dear pandora eight.

I have absolutely no reason to distrust you when it comes to what you say. In fact, I believe what you’re saying is true.

In your eyes that is.

I would also like to point out that the information you are providing is extremely unlikely. Also, you are simply shutting down helpful comments and plausible theories (I say theory because I do not know of the store you bought the game from, etc.) that it is the store that is denying you your returning of GW2. You claim that ANet failed to provide information regarding returning the game., which really is pretty darn rude and obstinate of you.

Here’s something I want to point out. If you have complete faith in the store, there is no reason why you cannot have complete faith in ANet. If you can blame ANet, you sure as hell can blame the store, unless of course you’re biased. In which case, the case you are presenting falls in credibility even more and we can conclude that what you have written is nothing more than trolling or as you put it “nonsense”. I’ve had shopkeepers lie to me in the face because they thought that whatever it was I was requesting was a hassle, or they were misinformed and couldn’t/wouldn’t back down to save face. People lie all the time, this is, sadly, a fact.

As you claim that it is unacceptable for ANet to hide information (Something of which I agree to), I would like to claim your stand on protecting your beloved store to be “unacceptable” as well, on the grounds that you lack proof apart from whatever your store told you.

Which could, for all we know, be a lie.

Have fun.

Contrary to popular belief, under EU law, your actually not entitled to a refund if you have purchased a product you no longer want.

Having said this, many companies and business will under good will as long as the item is returned in its origional condition and within the time period of their terms an conditions with receipt.

You have a 7 day grace period when purchasing items online to cancel orders but you will need to notify the retailer within the time frame and return the goods within 21 days if dispatched.
BUT there are limitations to concider as follows.

made to your specifications or personalised.
considered perishable (such as flowers or fresh food).
sealed on delivery but have been opened (such as DVDs, CDs and computer games).
newspapers, magazines or periodicals
betting, gaming or lottery based

Faulty goods can be returned to the retailer up to 6 months after purchase, (under the Sales of Goods act 1979) again preferably with proof of purchase, where onus is on the retailer to prove otherwise, after 6 month it is for you to provide proof.

I trust my retailer, which does refunds on other online games. Either it singles out GW2 or arenanet does discriminate buyers from my country. Given my experience, that is the latter option.

Still, the issue is that Arenanet denies refunds on a country-wide basis and does not warn users from those countries.

pandora eight.9451:

I trust my retailer, which does refunds on other online games. Either it singles out GW2 or arenanet does discriminate buyers from my country. Given my experience, that is the latter option.

Still, the issue is that Arenanet denies refunds on a country-wide basis and does not warn users from those countries.

As much as i have issues with Anet, this is really scraping the barrel of idiocity. LMAO!

You seem to be dodging questions. What country is discriminated against according to your allegation? What is the name of the retailer? How long have you had the game? Why did you return it?

You seem awfully sure of yourself based on what a retailer told you (when it’s in their interest to keep your money). So, give us some information to work with.

pandora eight.9451:

I trust my retailer, which does refunds on other online games. Either it singles out GW2 or arenanet does discriminate buyers from my country. Given my experience, that is the latter option.

Still, the issue is that Arenanet denies refunds on a country-wide basis and does not warn users from those countries.

You keep saying this without providing any proof what-so-ever. So as you keep avoiding the naming of your country, and perhaps even the retailer you purchased the game from, everything points to you making up stories.

Smooth Penguin.5294:

So as you keep avoiding the naming of your country, and perhaps even the retailer you purchased the game from

All the concerned people can see my country and know my retailer.