Player communications
I scratch my head wondering: They must have seen this backlash coming there is just no way they are that naive. But if they did, why didn’t they communicate more to prevent it? Was it because they wanted the attention?
This isn’t the kind of attention they’d want. People are still riled up now even after they’ve explained everything in a proper way. It could have all been avoided by just talking with us and communicating from the start.
I get the impression that they need to hire someone to actually TALK with us. Or if they do have someone like that then they need to allow them to talk more.
Personally I have found ArenaNet to be very communicative, but it never seems to be enough for players to feel really involved.
I don’t blame them for wanting to present ascended gear in a positive light from the start, rather than putting up a post that said “ok guys, we know this looks bad, but TRUST US” – how would we have reacted to that?
I also don’t blame the people (probably comparatively few) at ArenaNet who know the ins and outs of how ascended gear is going to be implemented and why it was designed the way it was for not spending the last 48 hours on the forums responding to every bit of speculative criticism. And it is speculative, at this point, because the gear is not in the game.
The only thing they can say to “you’re betraying the principles of your Manifesto” is “no, we’re not!” – and once again, what good would that do?