Problem with Lack of Communication

Problem with Lack of Communication

in Guild Wars 2 Discussion

Posted by: Knighthonor.4061

Knighthonor.4061

After the recent Trait change situation

The community here showed mass displeasure regarding the change.

The fact that Anet didn’t even share their plans with the community before adding such badly designed change to the trait system, also shows how bad the communication is.

But the fact that a massive thread had to be made yet we didn’t get any response to the thread until months later when Anet revealed the Expansion.

So that’s months of waiting for communication from the developers regarding a major design issue. And Anet had no intention of changing those bad designs between the backlash and its new expansion that comes out in who knows when.

But some reason Anet expects the comsumer base to put trust in them once again with their new expansion, when we don’t know if more future situations like this will happen from them.

I believe Anet need to change their communication policy. At least let us know that you will address our concerns when the community show mass displeasure in design changes.

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Posted by: dlonie.6547

dlonie.6547

I’m sure this thread will have the same amazing results as the other communication threads, but figured I’d put this here as it’s quite relevant.

Why did you have to wait for HoT to just pop on and say “We recognize that this is a problem and are working to fix it.”

Do you realize how much nicer it would be if we were to receive timely information? Is that asking too much?

I realize that there was a hint about this given a couple of weeks ago by Gaile, but that was still 70-some odd pages into this thread — about 8 months since this thread started.

That’s eight months widening the gap of distrust between ArenaNet and it’s players. Eight months of rage that could have been avoided from the start by just engaging with us in a timely manner. Seriously, ask yourselves — is this how you want your company to present itself to its players?

I hope that post-HoT, the need to wait for every meaningful communication to require hype and theatrics is gone.

Please ArenaNet? Acknowledging that the new trait system “wasn’t right” for GW2 would not have spoiled HoT in any way.

This is why we don’t trust you.

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Posted by: GrandmaFunk.3052

GrandmaFunk.3052

The fact that Anet didn’t even share their plans with the community before adding such badly designed change to the trait system, also shows how bad the communication is.

Except that they did share their plans with us before pushing the changes.

They posted info on it weeks before the release.

GamersWithJobs [GWJ]
Northern Shiverpeaks

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Posted by: Andred.1087

Andred.1087

Please ArenaNet? Acknowledging that the new trait system “wasn’t right” for GW2 would not have spoiled HoT in any way.

This is why we don’t trust you.

No, you don’t trust them because you think you’re entitled to know everything going on with the game at any time, and you take issue with the fact that ANet likes to control the flow of information to the players. If you had any experience in the professional world, you’d probably realize that ANet’s communication with the player-base is not only satisfactory, but something that you should spend exactly zero amount of time concerned with, because they know what the hell they’re doing.

You know, it’s a lot easier to just live your life, and play GW2, rather than spend time out of your life worrying about whether or not the company that’s been successfully running the show for 2.5 years is properly handling their communication efforts.

“You’ll PAY to know what you really think.” ~ J. R. “Bob” Dobbs

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Posted by: Rauderi.8706

Rauderi.8706

… because they know what the hell they’re doing.

The 10-month kittenstorm about Traits would like a word…

You know, it’s a lot easier to just live your life, and play GW2, rather than spend time out of your life worrying about whether or not the company that’s been successfully running the show for 2.5 years is properly handling their communication efforts.

And you’re worried about his worrying, and I’m worried about your worrying about his worrying, and….

What it really boils down to is parallel to the old adage “Measure twice, cut once.” If they had tested and gotten proper feedback about the Trait system, it could have been adjusted well before release.
The same goes for the updated gem interface. Dozens of pages of angry feedback because they don’t communicate prior to release. Not to say they need to hit the forums with it, but they really need to find some people close to the player community to help vet ideas before they become disastrous.

Many alts; handle it!
“I’m finding companies should sell access to forums,
it seems many like them better than the games they comment on.” -Horrorscope.7632

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Posted by: Ticare.3948

Ticare.3948

Anet’s philosophy since the beginning has been to do their choices without listening for input from the players. You may like it or hate it but the fact is that the game has been succesful enough so they haven’t changed it and probably won’t change it anytime soon. You can even see from the posts by community managers that they aren’t given any information and are just posting to make it feel like some input matters but at the end of the day it doesn’t.

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Posted by: pdavis.8031

pdavis.8031

IIRC, there were a bunch of suggestions to make the traits to the current system. People felt that just getting traits just by leveling wasn’t fun, and wanted a different way to do it. Like exploring, doing certain events, etc.

So thats why we have the current system. Granted I feel they could have done it a bit differently, but it is what it is, and it was largely based on what the community wanted.

“You know what the chain of command is?
It’s the chain I beat you with until you
recognize my command!”

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Posted by: Jski.6180

Jski.6180

I’m sure this thread will have the same amazing results as the other communication threads, but figured I’d put this here as it’s quite relevant.

Why did you have to wait for HoT to just pop on and say “We recognize that this is a problem and are working to fix it.”

Do you realize how much nicer it would be if we were to receive timely information? Is that asking too much?

I realize that there was a hint about this given a couple of weeks ago by Gaile, but that was still 70-some odd pages into this thread — about 8 months since this thread started.

That’s eight months widening the gap of distrust between ArenaNet and it’s players. Eight months of rage that could have been avoided from the start by just engaging with us in a timely manner. Seriously, ask yourselves — is this how you want your company to present itself to its players?

I hope that post-HoT, the need to wait for every meaningful communication to require hype and theatrics is gone.

Please ArenaNet? Acknowledging that the new trait system “wasn’t right” for GW2 would not have spoiled HoT in any way.

This is why we don’t trust you.

I do not get it why should they replay to your post before others?

Main : Jski Imaginary ELE (Necromancer)
Guild : OBEY (The Legacy) I call it Obay , TLC (WvW) , UNIV (other)
Server : FA

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Posted by: Rauderi.8706

Rauderi.8706

IIRC, there were a bunch of suggestions to make the traits to the current system. People felt that just getting traits just by leveling wasn’t fun, and wanted a different way to do it. Like exploring, doing certain events, etc.

So thats why we have the current system. Granted I feel they could have done it a bit differently, but it is what it is, and it was largely based on what the community wanted.

Decent concept, hideous execution. :\
I followed that camp all through the trait debacle, and I’d still be making alts if it had been done differently. There’s 80 pages that explain the rest.

Many alts; handle it!
“I’m finding companies should sell access to forums,
it seems many like them better than the games they comment on.” -Horrorscope.7632

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Posted by: segman.3560

segman.3560

I know you have good intentions OP but unfortunately nothing is going to change.
All of us have to live with it. Enjoy the game before they’ll destroy it in the name of being special snowflake so at least for some time you’ll get fun worth your money.

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Posted by: CrashTestAuto.9108

CrashTestAuto.9108

I’ll also say that I am disappointed by the lack of communication since the SAB “riots”. We were told communication would be prioritised, and all we’ve had is an increase in red posts saying “we’re listening” and “soon”. Not even a particularly big increase.

Still no idea when SAB is coming back (or whether there is any limit to how long people who paid real money for the infinite continue coin will be expected to wait while ANet hangs on to their cash). Still no idea what the trait changes will be other than vaguely linked to masteries. Do we have any information on fixing the personal story? (I actually don’t know the last one)

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Posted by: Reisinger.4203

Reisinger.4203

People please

This is the same group of devs who finally realized it was a good idea to explain why they patch certain skills just 2 years after the game release.

2 years…

GW2 PvP League Season 3 Tribute: https://www.youtube.com/watch?v=VeKVJ1krPmU

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We’re rolling out information in large bunches, with blog posts, images, major press interviews, PoI, Ready Up, and so forth on a very regular schedule now.

The forums are intended to be used to talk about the game, not company policies. While we appreciate and completely understand that players would like more information, we will not be able to provide information upon demand. And any experienced forum member knows that no matter what is revealed, someone, somewhere will feel the level of detail is insufficient, that the information requires rebuttal, that we should be talking about this thing and not that other thing and so forth.

Let’s talk about the game.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet