Profit > Game balance?
Maybe it’s just they have more artists than programmers
I think it’s largely because it’s an easy and safe fix to make. Reskinning an armour is something they can say is doable with absolute confidence because their’s little to no unknowns. Debugging is practically the opposite, where there are tons of unknowns. It requires comprehensive knowledge of your program, right down to how many nano seconds it takes for each individual function in a program to process. (Seriously, bugs can occur when a process takes too long.)
Part-time Kittenposter
I think a big part of it is that it’s an easy fix. Or at least it’s easy to say “we’re going to fix this and then refund everyone”, they haven’t put a time limit on coming up with a new design and we don’t know how long that’s going to take.
But even so they’re off to a head start over fixing bugs because they know exactly what the problem is (they reused what should have been a race-exclusive skin) and how to fix it (make a new one). A lot of bugs, even in simple software, are not that simple. You can see what the problem is sure, but no hint of what’s causing it or what needs to be done to fix it. (Which goes double when it’s something as vague as ‘rangers aren’t very good’. What one person considers a perfect solution to an issue like that another will consider completely useless, or even making things worse. Hence why they get talked about so much – there’s a lot of debate among players about exactly what the problem is.)
“Life’s a journey, not a destination.”