Guild Wars 2

Rabbi Rick.3194:

My wife and I have purchased almost every outfit for use in Guild Wars 2 across our three accounts.

Converting these outfits, NONE OF WHICH ARE USED IN THEIR ENTIRETY ON A SINGLE CHARACTER, into all or nothing outfits is COMPLETELY UNACCEPTABLE.

What will the process be to refund our gems for the costumes that will now become simply cut and paste copies of the outfits the hundreds of thousands of other people who purchased these costumes are wearing.

These outfits were originally sold as pieces that could be mixed and match to create the look you wanted for your character, or in other words, to “play the way you want to play.” Changing their functionality in this manner amounts to little more than a bait and switch.

Sincerely,

Are you talking about armor skins or town clothes costumes? Armor skin pieces will remain separated, but town clothes costumes, like mad king or bloody prince, will be unlocked on your account as all or nothing pieces (you have the whole mad king outfit or none of it, for example). Armor skins will be piece mail. You can choose the chest, with a different leggings, and so on, as long as they are unlocked on your account.

OP is obviously talking about the town clothes and is not asking how it’d work but how/if they can get a gem refund as them being all or nothing is not what the OP or their wife wants.

OP: i’m not sure tbh, worst case scenario contact support about it.

edit: maybe this’ll help https://help.guildwars2.com/entries/27697743-Refunds

they say if you’ve used the gems you may not be entitled to a refund but that’s “may” not “will”. Considering they’ve altered one of your purchases i think they’d be more likely to than if you just didn’t want it anymore.

I agree with OP, and I also want a refund on spare pieces, not endless tonics. I’m not going to use those tonics (specially if they work like the ones we already have), and I paid gems for my town clothes.

Or better, re-think about it and find a way to continue using them as we used them before. I don’t even mind to keep them in the inventory – with the wardrobe system (which is awesome BTW), I will have plenty of space to keep my hoodie, cherry blossom shirt, riding pants, kakhi shorts, all the winter outfit pieces and so on…

The problem is, the normal process is to “delete” the item and then send a message back to support; however, once this change goes live, what will be the item to delete as it appears from the video that everything becomes a panel in the wardrobe and not an inventory item.

Rabbi Rick.3194:

The problem is, the normal process is to “delete” the item and then send a message back to support; however, once this change goes live, what will be the item to delete as it appears from the video that everything becomes a panel in the wardrobe and not an inventory item.

You’d of course be incapable of deleting it but the devs would still be able to. They can’t stay true to the normal process if it’s impossible.

what in gods name are you rambling about?you will still have your mixed outfits on all your chars,the only difference is that now you can change them at will across your entire account.

Do people not read?

The OP bought town clothing from the gemstore. They only wanted to use a couple of pieces from a set. Anet are changing it so you can’t do that and thus you’d be wearing all of the outfit or none of it.

OP is displeased and wants a refund on these due to the added restrictions. I don’t understand what’s so confusing.

Windwalker,

The Dev Curtis Johnson just posted ..

Curtis Johnson.8456:

“Yes outfits are all or nothing.”

Meaning — No more Santa Hat with Wintersday outfit. (A regular ingame character does this)

No more Wizard hat with Witches outfit. (I absolutely HATE the male witches head gear).

And so on.

No mixing and matching outfit pieces with other random town clothes items.

So, “No,” you cannot have mixed “outfits.”

I don’t understand the decision ANet made and I completely agree with OP and I also want refund for all the outfit I bought from gemstore. And how about the cloths sold by pieces not by set?

Rabbi Rick.3194:

Windwalker,

The Dev Curtis Johnson just posted ..

Curtis Johnson.8456:

“Yes outfits are all or nothing.”

Meaning — No more Santa Hat with Wintersday outfit. (A regular ingame character does this)

No more Wizard hat with Witches outfit. (I absolutely HATE the male witches head gear).

So, “No,” you cannot have mixed “outfits.”

Nooo!!! I agree, I don’t like the male witches head gear either. Aw man :/

It’s pretty scumbaggish for them to change this. Yes, it’s good for the future…but were talking about people who spend tens to hundreds of dollars to buy gem store skins and transmutation crystals just to get a look they like.

…and even if they apparently do this a second before April 15th: They lost money they could have used elsewhere.

I will just support that thread as well.

I got many town outfits that will basically become totally useless to me as soon as that update go live.

And no, that’s not acceptable.

I would definitely appreciate an answer as to how we can go about obtaining a refund. If we need to do it before the patch goes live so that we do not end up with skins on our account that we can no longer use the way we’d intended, that information would be very useful and timely.

Rabbi Rick.3194:

What will the process be to refund our gems for the costumes that will now become simply cut and paste copies of the outfits the hundreds of thousands of other people who purchased these costumes are wearing.

Open a support ticket for it. You’ll get your gems back, don’t worry.

Rising Dusk.2408:

Rabbi Rick.3194:

What will the process be to refund our gems for the costumes that will now become simply cut and paste copies of the outfits the hundreds of thousands of other people who purchased these costumes are wearing.

Open a support ticket for it. You’ll get your gems back, don’t worry.

While I am devoutly hoping that this issue is all a mis-communication and not as horrible as it sounds, I do wonder how you’re so convinced that refunds are a thing that will happen. I’m not trying to give you a hard time, I’m honestly curious why you think they will?

BearJada.3295:

While I am devoutly hoping that this issue is all a mis-communication and not as horrible as it sounds, I do wonder how you’re so convinced that refunds are a thing that will happen. I’m not trying to give you a hard time, I’m honestly curious why you think they will?

They gave refunds to people who bought multiple infinite harvesting tools.

BearJada.3295:

Rising Dusk.2408:

Rabbi Rick.3194:

What will the process be to refund our gems for the costumes that will now become simply cut and paste copies of the outfits the hundreds of thousands of other people who purchased these costumes are wearing.

Open a support ticket for it. You’ll get your gems back, don’t worry.

While I am devoutly hoping that this issue is all a mis-communication and not as horrible as it sounds, I do wonder how you’re so convinced that refunds are a thing that will happen. I’m not trying to give you a hard time, I’m honestly curious why you think they will?

Because I’ve gotten refunds of gems for far less blatant things and people I know have gotten refunds for other things. Refunds for items like those trait reset items, the 2-week royal terrace passes, and countless other things that ANet has changed. So long as you are polite about it and don’t harass them, it works.

That’s not quite the same sort of change though. These aren’t duplicates (and yes, this is with the assumption of town clothes being changed into potions, which has yet to be clarified by Anet, so there is still speculation here.) You will still have the town clothes as items, their function will just have been radically changed. So I’m not sure if it’ll be treated the same way. I hope so, but there’s so much up in the air right now.

Refunds were given when they altered at least 1 skin in the past.
Flame Kissed Armor

I have purchased multiple sets of armor in the current system (Magitech armor for PvP and a second set for PvE). I am eager to find out how this will be resolved.

Crosses Fingers

I have a guildie who is very upset that He spent months making money to buy multiple gem store items such as armor or weapon skins. To him, this feels like he had wasted months of his time on GW2 that he could have been doing other things now that the wardrobe is coming. I can sympathize with him and others who spent real money on the gem store to improve their looks. Just by making it unlimited does not mean their time had not been wasted anymore. I really do have to agree that anet should give refunds to these people if they request it.

OIIIIIO.7825:

Refunds were given when they altered at least 1 skin in the past.
Flame Kissed Armor

I have purchased multiple sets of armor in the current system (Magitech armor for PvP and a second set for PvE). I am eager to find out how this will be resolved.

Crosses Fingers

Nothing would be different for you. Those sets of armors would still be piece by piece. Now those armors will be available to all of your characters…

I would suppose they will get compensations.
However, MMOs are always changing, sadly, such things always happen.

Are you saying he bought multiple of the same exact skins from the gem store? I didn’t know people actually did that….

He should get his gems back if that’s the case. I’m sure a simple ticket to Anet would solve that. They should be able to look at his gem store purchase history pretty easily to confirm he did in fact purchase multiple of the same.

Every time Anet releases something new an army of entitled kittens want a refund for the stuff they’ve already bought.

This is why we can’t have nice things.

I did, I bought Rox’s shortbow and quiver both 2 times. So I do hope there will be a refund :/

I bought two Grenth hoods for my necro. One for power builds and the other for conditions.

Yeah people bought multiple skins of the same thing for different toons or armor sets. Essentially what this update is saying is that those who did buy multiple spent X-times as much for the same thing as those who only bought one set

Eight Samurai.6840:

I have a guildie who is very upset that He spent months making money to buy multiple gem store items such as armor or weapon skins. To him, this feels like he had wasted months of his time on GW2 that he could have been doing other things now that the wardrobe is coming. I can sympathize with him and others who spent real money on the gem store to improve their looks. Just by making it unlimited does not mean their time had not been wasted anymore. I really do have to agree that anet should give refunds to these people if they request it.

So Anet decides that all His changes all the dyes he used on his character, are now account wide. And all the armor skins he bought to unlock it for that character, …are now account wide. He can in other words use the skins he paid Money for… and for free use them on alts… for example, and he has a nerve to be upset?

…

I Like the changes, it means I can easilly copy over all the skins that My mesmer unlocked, onto my elementalist and necromancer. All the dyes she bought, expensive ones Like Icing…Abyss…. I can save money by just using those On all my alts, not have to pay for each character to have abyss dye… if we do that math, that is a LOT of Gold saved.

I am confused. I do not see why your friend is complaining.

P. S. As to dyes, Anet said if he had Bought more than 1 copy of a dye, he will recieve an unidentified Dye for each copy of a dye he purchased. I think this is very nice of them, to be honest.

I understand that maybe he purchased the same armor skin from the gem store for multiple characters. I can understand he feels entitled to a refund. But..No…. he isn’t entitled to one. If Anet does give him one, he should thank them for doing something they do not have to do. he is not entitled to it.

Sometimes you go to a store, and see a Game selling for 49 bucks… then 2 Months later the same game sells for 29…. should the store give him a 20 buck refund?

What about if 2 Months later they decide to Bundle that game with another game, so BOTH now sell for 49 bucks? do they OWE him the second game for free?

Yes sometimes businesses will change a price on an item, or they may change a package so it Includes other items, or drop the price. That does Not entitle the person that paid the older price to anything.

He paid a set price at a given moment for an item. it either was worth the price…. at the time …or it was not worth the price….at the time.

What Anet decides to do the very next day…. does Not make his decision different. he may be crying that he did Not know about the coming changes, but that doesn’t automatically entitle him to a refund.

This really makes me wonder how some people function in Real Life with sales and contests. If someone gets something cheaper than you did, do you write angry letters and demand refunds?

Things change all the time. Some people on this forum and in this game really REALLY need to grow up.

This really makes me wonder how some people function in Real Life with sales and contests. If someone gets something cheaper than you did, do you write angry letters and demand refunds?

Things change all the time. Some people on this forum and in this game really REALLY need to grow up.

Nerelith.7360:

Eight Samurai.6840:

I have a guildie who is very upset that He spent months making money to buy multiple gem store items such as armor or weapon skins. To him, this feels like he had wasted months of his time on GW2 that he could have been doing other things now that the wardrobe is coming. I can sympathize with him and others who spent real money on the gem store to improve their looks. Just by making it unlimited does not mean their time had not been wasted anymore. I really do have to agree that anet should give refunds to these people if they request it.

So Anet decides that all His changes all the dyes he used on his character, are now account wide. And all the armor skins he bought to unlock it for that character, …are now account wide. He can in other words use the skins he paid Money for… and for free use them on alts… for example, and he has a nerve to be upset?

…

I Like the changes, it means I can easilly copy over all the skins that My mesmer unlocked, onto my elementalist and necromancer. All the dyes she bought, expensive ones Like Icing…Abyss…. I can save money by just using those On all my alts, not have to pay for each character to have abyss dye… if we do that math, that is a LOT of Gold saved.

I am confused. I do not see why your friend is complaining.

The point is that he spent real money to buy gems to buy the skins, but spent x-times as much as others did who only bought one skin. Anyone who did what he did paid more for the same product. When you spend real money for in game money and something goes wrong anyone would be upset.

Cue the legions of ignorant corporate apologists…

Anyone who spent more money than they have to after the patch should absolutely be compensated. They don’t have to have their money back, but at least give them their gems back.

foofad.5162:

Anyone who spent more money than they have to after the patch should absolutely be compensated. They don’t have to have their money back, but at least give them their gems back.

agree with this

foofad.5162:

Cue the legions of ignorant corporate apologists…

Anyone who spent more money than they have to after the patch should absolutely be compensated. They don’t have to have their money back, but at least give them their gems back.

Yeah exactly, Anet should give the option to get one’s gems back for any extra duplicate is my opinion. Will they let them… I don’t know.

Eight Samurai.6840:

Nerelith.7360:

Eight Samurai.6840:

I have a guildie who is very upset that He spent months making money to buy multiple gem store items such as armor or weapon skins. To him, this feels like he had wasted months of his time on GW2 that he could have been doing other things now that the wardrobe is coming. I can sympathize with him and others who spent real money on the gem store to improve their looks. Just by making it unlimited does not mean their time had not been wasted anymore. I really do have to agree that anet should give refunds to these people if they request it.

So Anet decides that all His changes all the dyes he used on his character, are now account wide. And all the armor skins he bought to unlock it for that character, …are now account wide. He can in other words use the skins he paid Money for… and for free use them on alts… for example, and he has a nerve to be upset?

…

I Like the changes, it means I can easilly copy over all the skins that My mesmer unlocked, onto my elementalist and necromancer. All the dyes she bought, expensive ones Like Icing…Abyss…. I can save money by just using those On all my alts, not have to pay for each character to have abyss dye… if we do that math, that is a LOT of Gold saved.

I am confused. I do not see why your friend is complaining.

The point is that he spent real money to buy gems to buy the skins, but spent x-times as much as others did who only bought one skin. Anyone who did what he did paid more for the same product. When you spend real money for in game money and something goes wrong anyone would be upset.

I can understand that he is upset. What I am saying is, that he is Not automatically entitled to anything, simply because he is upset.

he CHOSE to buy in game gold with real cash? You stress this over and over. So what?

That does Not entitle him to a refund. Will Anet give him one? maybe they may, maybe they may Not. if they did I would send an email thanking them from the Bottom of My heart… because they do not owe your entitled friend a thing.

If it were me, I would Not refund it, simply because people feel they are entitled to refunds. As I said before… if you Buy a latte from starbucks for $3.99 do you come back the next week, and demand a refund if they are suddenly on sale for 50 cents less?

I feel bad your friend paid real world cash for multiple copies of the same item. But that doesn’t entitle him to a refund, No matter how badly he feels… “s*** happens.”

Perhaps they can credit duplicate skin purchases toward the number of transmutation charges in the new wardrobe system.

That seems reasonable to me.

Majic.4801:

Perhaps they can credit duplicate skin purchases toward the number of transmutation charges.

why? The People that bought duplicate skins for Multiple characters are not entitled to refunds.

Nerelith.7360:

Eight Samurai.6840:

Nerelith.7360:

Eight Samurai.6840:

I have a guildie who is very upset that He spent months making money to buy multiple gem store items such as armor or weapon skins. To him, this feels like he had wasted months of his time on GW2 that he could have been doing other things now that the wardrobe is coming. I can sympathize with him and others who spent real money on the gem store to improve their looks. Just by making it unlimited does not mean their time had not been wasted anymore. I really do have to agree that anet should give refunds to these people if they request it.

So Anet decides that all His changes all the dyes he used on his character, are now account wide. And all the armor skins he bought to unlock it for that character, …are now account wide. He can in other words use the skins he paid Money for… and for free use them on alts… for example, and he has a nerve to be upset?

…

I Like the changes, it means I can easilly copy over all the skins that My mesmer unlocked, onto my elementalist and necromancer. All the dyes she bought, expensive ones Like Icing…Abyss…. I can save money by just using those On all my alts, not have to pay for each character to have abyss dye… if we do that math, that is a LOT of Gold saved.

I am confused. I do not see why your friend is complaining.

The point is that he spent real money to buy gems to buy the skins, but spent x-times as much as others did who only bought one skin. Anyone who did what he did paid more for the same product. When you spend real money for in game money and something goes wrong anyone would be upset.

I can understand that he is upset. What I am saying is, that he is Not automatically entitled to anything, simply because he is upset.

he CHOSE to buy in game gold with real cash? You stress this over and over. So what?

That does Not entitle him to a refund. Will Anet give him one? maybe they may, maybe they may Not. if they did I would send an email thanking them from the Bottom of My heart… because they do not owe your entitled friend a thing.

If it were me, I would Not refund it, simply because people feel they are entitled to refunds. As I said before… if you Buy a latte from starbucks for $3.99 do you come back the next week, and demand a refund if they are suddenly on sale for 50 cents less?

I feel bad your friend paid real world cash for multiple copies of the same item. But that doesn’t entitle him to a refund, No matter how badly he feels… “s*** happens.”

Your example isn’t even remotely applicable to the situation. There is no real life analog to this situation. The analog to your Starbucks analogy is “I bought some boots on the gem store, then they went on sale a week later.” There’s nothing wrong with that.

That’s also not what happened. What happened is that you bought three copies of a product, two of which have been taken from you as part of a redesign that allows you to infinitely make use of the third as long as you keep paying Anet for the privilege. They are taking it from you and not compensating you for it at all. That’s a problem.

I dont understand what he is LOOSING with this change?In fact he will be gaining the ability to get those weaps/armors on even more characters now!

foofad.5162:

Nerelith.7360:

Eight Samurai.6840:

Nerelith.7360:

Eight Samurai.6840:

I have a guildie who is very upset that He spent months making money to buy multiple gem store items such as armor or weapon skins. To him, this feels like he had wasted months of his time on GW2 that he could have been doing other things now that the wardrobe is coming. I can sympathize with him and others who spent real money on the gem store to improve their looks. Just by making it unlimited does not mean their time had not been wasted anymore. I really do have to agree that anet should give refunds to these people if they request it.

So Anet decides that all His changes all the dyes he used on his character, are now account wide. And all the armor skins he bought to unlock it for that character, …are now account wide. He can in other words use the skins he paid Money for… and for free use them on alts… for example, and he has a nerve to be upset?

…

I Like the changes, it means I can easilly copy over all the skins that My mesmer unlocked, onto my elementalist and necromancer. All the dyes she bought, expensive ones Like Icing…Abyss…. I can save money by just using those On all my alts, not have to pay for each character to have abyss dye… if we do that math, that is a LOT of Gold saved.

I am confused. I do not see why your friend is complaining.

The point is that he spent real money to buy gems to buy the skins, but spent x-times as much as others did who only bought one skin. Anyone who did what he did paid more for the same product. When you spend real money for in game money and something goes wrong anyone would be upset.

I can understand that he is upset. What I am saying is, that he is Not automatically entitled to anything, simply because he is upset.

he CHOSE to buy in game gold with real cash? You stress this over and over. So what?

That does Not entitle him to a refund. Will Anet give him one? maybe they may, maybe they may Not. if they did I would send an email thanking them from the Bottom of My heart… because they do not owe your entitled friend a thing.

If it were me, I would Not refund it, simply because people feel they are entitled to refunds. As I said before… if you Buy a latte from starbucks for $3.99 do you come back the next week, and demand a refund if they are suddenly on sale for 50 cents less?

I feel bad your friend paid real world cash for multiple copies of the same item. But that doesn’t entitle him to a refund, No matter how badly he feels… “s*** happens.”

Your example isn’t even remotely applicable to the situation. There is no real life analog to this situation. The analog to your Starbucks analogy is “I bought some boots on the gem store, then they went on sale a week later.” There’s nothing wrong with that.

That’s also not what happened. What happened is that you bought three copies of a product, two of which have been taken from you as part of a redesign that allows you to infinitely make use of the third as long as you keep paying Anet for the privilege. They are taking it from you and not compensating you for it at all. That’s a problem.

Thank you, his answer was so condescending and false that I didn’t want to lash out at that person.

foofad.5162:

Nerelith.7360:

Eight Samurai.6840:

Nerelith.7360:

Eight Samurai.6840:

I have a guildie who is very upset that He spent months making money to buy multiple gem store items such as armor or weapon skins. To him, this feels like he had wasted months of his time on GW2 that he could have been doing other things now that the wardrobe is coming. I can sympathize with him and others who spent real money on the gem store to improve their looks. Just by making it unlimited does not mean their time had not been wasted anymore. I really do have to agree that anet should give refunds to these people if they request it.

So Anet decides that all His changes all the dyes he used on his character, are now account wide. And all the armor skins he bought to unlock it for that character, …are now account wide. He can in other words use the skins he paid Money for… and for free use them on alts… for example, and he has a nerve to be upset?

…

I Like the changes, it means I can easilly copy over all the skins that My mesmer unlocked, onto my elementalist and necromancer. All the dyes she bought, expensive ones Like Icing…Abyss…. I can save money by just using those On all my alts, not have to pay for each character to have abyss dye… if we do that math, that is a LOT of Gold saved.

I am confused. I do not see why your friend is complaining.

The point is that he spent real money to buy gems to buy the skins, but spent x-times as much as others did who only bought one skin. Anyone who did what he did paid more for the same product. When you spend real money for in game money and something goes wrong anyone would be upset.

I can understand that he is upset. What I am saying is, that he is Not automatically entitled to anything, simply because he is upset.

he CHOSE to buy in game gold with real cash? You stress this over and over. So what?

That does Not entitle him to a refund. Will Anet give him one? maybe they may, maybe they may Not. if they did I would send an email thanking them from the Bottom of My heart… because they do not owe your entitled friend a thing.

If it were me, I would Not refund it, simply because people feel they are entitled to refunds. As I said before… if you Buy a latte from starbucks for $3.99 do you come back the next week, and demand a refund if they are suddenly on sale for 50 cents less?

I feel bad your friend paid real world cash for multiple copies of the same item. But that doesn’t entitle him to a refund, No matter how badly he feels… “s*** happens.”

Your example isn’t even remotely applicable to the situation. There is no real life analog to this situation. The analog to your Starbucks analogy is “I bought some boots on the gem store, then they went on sale a week later.” There’s nothing wrong with that.

That’s also not what happened. What happened is that you bought three copies of a product, two of which have been taken from you as part of a redesign that allows you to infinitely make use of the third as long as you keep paying Anet for the privilege. They are taking it from you and not compensating you for it at all. That’s a problem.

Ok does he suddenly ONLY have ONE of the item? You said 2 were taken from Him. If he Bought three, and now he only has 1. I can see that he has a right to complain.

what happened was the Business Anet, changed so that what was a character bound item is now account bound…

Businesses change their Bisuness Models ALL the time. That doesn’t entitle your friend to a refund. I feel bad that he spent real world cash for these items, but..that doesn’t entitle him to a refund either.

Eight Samurai.6840:

foofad.5162:

Nerelith.7360:

Eight Samurai.6840:

Nerelith.7360:

Eight Samurai.6840:

I have a guildie who is very upset that He spent months making money to buy multiple gem store items such as armor or weapon skins. To him, this feels like he had wasted months of his time on GW2 that he could have been doing other things now that the wardrobe is coming. I can sympathize with him and others who spent real money on the gem store to improve their looks. Just by making it unlimited does not mean their time had not been wasted anymore. I really do have to agree that anet should give refunds to these people if they request it.

So Anet decides that all His changes all the dyes he used on his character, are now account wide. And all the armor skins he bought to unlock it for that character, …are now account wide. He can in other words use the skins he paid Money for… and for free use them on alts… for example, and he has a nerve to be upset?

…

I Like the changes, it means I can easilly copy over all the skins that My mesmer unlocked, onto my elementalist and necromancer. All the dyes she bought, expensive ones Like Icing…Abyss…. I can save money by just using those On all my alts, not have to pay for each character to have abyss dye… if we do that math, that is a LOT of Gold saved.

I am confused. I do not see why your friend is complaining.

The point is that he spent real money to buy gems to buy the skins, but spent x-times as much as others did who only bought one skin. Anyone who did what he did paid more for the same product. When you spend real money for in game money and something goes wrong anyone would be upset.

I can understand that he is upset. What I am saying is, that he is Not automatically entitled to anything, simply because he is upset.

he CHOSE to buy in game gold with real cash? You stress this over and over. So what?

That does Not entitle him to a refund. Will Anet give him one? maybe they may, maybe they may Not. if they did I would send an email thanking them from the Bottom of My heart… because they do not owe your entitled friend a thing.

If it were me, I would Not refund it, simply because people feel they are entitled to refunds. As I said before… if you Buy a latte from starbucks for $3.99 do you come back the next week, and demand a refund if they are suddenly on sale for 50 cents less?

I feel bad your friend paid real world cash for multiple copies of the same item. But that doesn’t entitle him to a refund, No matter how badly he feels… “s*** happens.”

Your example isn’t even remotely applicable to the situation. There is no real life analog to this situation. The analog to your Starbucks analogy is “I bought some boots on the gem store, then they went on sale a week later.” There’s nothing wrong with that.

That’s also not what happened. What happened is that you bought three copies of a product, two of which have been taken from you as part of a redesign that allows you to infinitely make use of the third as long as you keep paying Anet for the privilege. They are taking it from you and not compensating you for it at all. That’s a problem.

Thank you, his answer was so condescending and false that I didn’t want to lash out at that person.

Her… Not his.

Windwalker.2047:

I dont understand what he is LOOSING with this change?In fact he will be gaining the ability to get those weaps/armors on even more characters now!

He paid for a product which no longer works. If you buy two copies of the Grenth’s helmet off the gem store to use at some point on your characters, and you used one of them but not the other because you hadn’t gotten around to making your Necromancer yet, that second Grenth’s helmet no longer functions in any meaningful way. You get nothing for your gems.

Nerelith.7360:

foofad.5162:

Nerelith.7360:

Eight Samurai.6840:

Nerelith.7360:

Eight Samurai.6840:

I have a guildie who is very upset that He spent months making money to buy multiple gem store items such as armor or weapon skins. To him, this feels like he had wasted months of his time on GW2 that he could have been doing other things now that the wardrobe is coming. I can sympathize with him and others who spent real money on the gem store to improve their looks. Just by making it unlimited does not mean their time had not been wasted anymore. I really do have to agree that anet should give refunds to these people if they request it.

So Anet decides that all His changes all the dyes he used on his character, are now account wide. And all the armor skins he bought to unlock it for that character, …are now account wide. He can in other words use the skins he paid Money for… and for free use them on alts… for example, and he has a nerve to be upset?

…

I Like the changes, it means I can easilly copy over all the skins that My mesmer unlocked, onto my elementalist and necromancer. All the dyes she bought, expensive ones Like Icing…Abyss…. I can save money by just using those On all my alts, not have to pay for each character to have abyss dye… if we do that math, that is a LOT of Gold saved.

I am confused. I do not see why your friend is complaining.

The point is that he spent real money to buy gems to buy the skins, but spent x-times as much as others did who only bought one skin. Anyone who did what he did paid more for the same product. When you spend real money for in game money and something goes wrong anyone would be upset.

I can understand that he is upset. What I am saying is, that he is Not automatically entitled to anything, simply because he is upset.

he CHOSE to buy in game gold with real cash? You stress this over and over. So what?

That does Not entitle him to a refund. Will Anet give him one? maybe they may, maybe they may Not. if they did I would send an email thanking them from the Bottom of My heart… because they do not owe your entitled friend a thing.

If it were me, I would Not refund it, simply because people feel they are entitled to refunds. As I said before… if you Buy a latte from starbucks for $3.99 do you come back the next week, and demand a refund if they are suddenly on sale for 50 cents less?

I feel bad your friend paid real world cash for multiple copies of the same item. But that doesn’t entitle him to a refund, No matter how badly he feels… “s*** happens.”

Your example isn’t even remotely applicable to the situation. There is no real life analog to this situation. The analog to your Starbucks analogy is “I bought some boots on the gem store, then they went on sale a week later.” There’s nothing wrong with that.

That’s also not what happened. What happened is that you bought three copies of a product, two of which have been taken from you as part of a redesign that allows you to infinitely make use of the third as long as you keep paying Anet for the privilege. They are taking it from you and not compensating you for it at all. That’s a problem.

Ok does he suddenly ONLY have ONE of the item? You said 2 were taken from Him. If he Bought three, and now he only has 1. I can see that he has a right to complain.

what happened was the Business Anet, changed so that what was a character bound item is now account bound…

Businesses change their Bisuness Models ALL the time. That doesn’t entitle your friend to a refund. I feel bad that he spent real world cash for these items, but..that doesn’t entitle him to a refund either.

It has nothing to do with a business model change either. See my earlier post about Genth’s helmets. You paid for a product which no longer functions.

foofad.5162:

Windwalker.2047:

I dont understand what he is LOOSING with this change?In fact he will be gaining the ability to get those weaps/armors on even more characters now!

He paid for a product which no longer works. If you buy two copies of the Grenth’s helmet off the gem store to use at some point on your characters, and you used one of them but not the other because you hadn’t gotten around to making your Necromancer yet, that second Grenth’s helmet no longer functions in any meaningful way. You get nothing for your gems.

that is because the first one he Bought now has an infinite Number of uses. So if he makes 5 alts… then each of THEM Now get FREE grenth helmets…should that person now have to pay MORE Money for the 3 free grenth helmets he got?

Look, Anet changed something… it happens. It says so on the box." Online experience may change "… if you come to an MMO and do not roll with the changes, maybe you do not understand how MMO’s work.

First off, your friend does not OWN 2 Grenth helmets… he paid for the use of the helmets they do not belong to him the way a pair of pants belongs to Him In the real world..Look over the TOS

Second the game reserves the right to change any aspect of the game any way they wish, at any time…. and if you do not agree with the changes you have the option to stop playing the game..but that is ALL you are entitled to.

If Anet decides to refund your friend, it is because they feel like it. not becaue it is OWED. Since some people are going around with this attitude, I would prefer Anet NOT refund anyone a dime. No one would appreciate it, and it sets a bad precedent.

On my case if they really change my clothes to tonics and remove the dye/mixing options they had, i will send a ticket asking for refund of the gems i spent on this things…

Yet, i have hopes Anet will listen to us and go back on this decision.

He opted to buy the product, be farming and exchanging to gems or real world cash. Nobody forces him too. Nobody said he had too, he opted to buy them. He’s used them since date of purchase till now. I have bought multiple armor, I’m not cheated at all. I have used and still use them. We know mmos can and do change, this change is amazing.

Heck I’m not even upset, cause I have loved and still love the look I have right now!

Nerelith.7360:

foofad.5162:

Windwalker.2047:

I dont understand what he is LOOSING with this change?In fact he will be gaining the ability to get those weaps/armors on even more characters now!

He paid for a product which no longer works. If you buy two copies of the Grenth’s helmet off the gem store to use at some point on your characters, and you used one of them but not the other because you hadn’t gotten around to making your Necromancer yet, that second Grenth’s helmet no longer functions in any meaningful way. You get nothing for your gems.

that is because the first one he Bought now has an infinite Number of uses. So if he makes 5 alts… then each of THEM Now get FREE grenth helmets…should that person now have to pay MORE Money for the 3 free grenth helmets he got?

Look, Anet changed something… it happens. It says so on the box." Online experience may change "… if you come to an MMO and do not roll with the changes, maybe you do not understand how MMO’s work.

First off, your friend does not OWN 2 Grenth helmets… he paid for the use of the helmets they do not belong to him the way a pair of pants belongs to Him In the real world..Look over the TOS

Second the game reserves the right to change any aspect of the game any way they wish, at any time…. and if you do not agree with the changes you have the option to stop playing the game..but that is ALL you are entitled to.

If Anet decides to refund your friend, it is because they feel like it. not becaue it is OWED. Since some people are going around with this attitude, I would prefer Anet NOT refund anyone a dime. No one would appreciate it, and it sets a bad precedent.

It does not matter how many uses your original item now has after the patch. What matters is that the second item is now useless. You paid for a now useless item.

If someone bought two sets of the same exact armor, and had ONLY 2 characters that could use it. And had NOT used the second set yet. He paid to have the USE of two sets of armor. But because he ONLY unlocked ONE, only ONE character had that item’s use. The other did not, the item was still unlocked.

Now April 15th arrives, and he Logs In BOTH characters… and ..BOTH characters Now have use of this Item, when before Only ONE did. Does it really matter that clicking on the second set doesn’t do anything ? you say ’ the second set does Not work" Like some Incompetent lawyer.

if he were to create a third character that could make use of that gem shop bought Item….that third character Now has use of it as well, even though your friend ONLY Bought 2 of the item.

I can see that some people may be upset. but…. I shop at Macy’s… I Understand macy’s has sales all the time. I had Bought a Keurig coffee maker.. for $129… and a week later it went on sale for $99 the same model.

Does macy’s owe me 30 bucks? Nope. Might they credit My charge card if I explain what happened? they Might…. In fact …they did.

was it because they OWED me 30 bucks?? No…. it was because I am a valued customer, and Macy’s believes In bending over backwards taking care of valued customers. But Just because they CHOOSE to do it, does Not mean I am entitled to it.

many people here seem to feel theya re ENTITLED to refunds. No one is entitled to anything.