Well I’m sure the developers can’t just take every report of verbal abuse at face vaue. They probably need to investigate, see if the person has a history of reports, etc.
I imagine their punishment, if any, depends on stuff like that plus many other factors.
Sorry to hear about the incident though
Community Coordinator
All incidents of in-game harassment should be reported to our Customer Support team using the in-game ticketing system. Just like we don’t permanently ban anyone on the forums for first time offenses, the same goes in-game. The more you report, the better the game world will be. Thanks! 