Guild Wars 2

What is the best way to report a user or users for botting? I have tried the in game tool, and I have used the support ticket method.

Neither way has produced any results. I have submitted four or so tickets through the web site and got mixed results from the support staff. One member even told me that there was nothing that they could do because they were customer support. Another time they asked for a screen shot, I sent it off and they said that they’d take care of it. Yet, I stand here and watch the same player doing the same thing over and over.

I have reported the user with the in game tool until I’m blue in the face and still see him there…

I have been around long enough to see these threads come and go, but I feel that this is my last resort to see if the issue can be resolved. :/

Anet handles bot banning in big waves, usually. Usually the best thing to do is just report in-game. If you happen to get screenshots or video proof, then go ahead and submit a support ticket with the evidence because they do, indeed, review reports that way. Sometimes it might take a while before they roll out another mass-wave of bans, so that’s why it might sometimes seem like reports are getting nowhere.

We won’t ever know if a report produces ‘results’:

• A first offense might ‘result’ in an infraction, but no apparent status change to the account.
• A second offense might ‘result’ in a warning.
• Or the ‘result’ might be a short time out.
• Even a longer time out might be difficult to observe.

Here’s how I handle it:

• I ask myself if it’s an issue that just bothers me — if it is, I let it go.
• If I think it’s likely bad for the community, I use /report and let ANet investigate and decide.
• If I think it’s egregious, I also follow up with a support ticket and press until one of the employees has responded in a way that makes me feel that they also take it seriously.
• In all cases, once I’ve reported (or decided not to), then I leave it in ANet’s hands — they get paid to worry about it; I’m here to play the game (not my job to police the game environment or investigate how well the owners police themselves).

In your case, it seems as if at least one of your support tickets was mishandled. If I ticket went to the wrong department, it can be refiled. Sometimes new people don’t know the protocols for dealing with non-standard incident reports; sometimes they don’t know it’s okay for them to escalate sometimes.

In such cases, your only resort is to politely request that a supervisor review the matter, as you aren’t yet satisfied with the manner in which the ticket was handled. (Be aware that we, as customers, won’t always be satisfied with the outcome; we can, however, work until we feel confident that the staff understood the issue and dealt with it appropriately within their own guidelines.)

tl;dr /report or submit (plus escalate) and then let it go. It’s up to ANet to decide whether our report merits punishment; it’s up to you to decide whether to worry about their decision or have fun within the game they have provided, warts and all.

I understand both of your points, and as for the GM who said that they couldn’t help me, it was responded to by another GM who said that they would see that it was taken care of. I understand how that works as I’ve worked in IT for a number of years. I also understand that the user wants to see results.

I also received an email asking about my level of satisfaction, and I’ll let you guess what my response was…