Guild Wars 2

Thanks for the update

Great to hear! Thanks to all those that worked so hard on this.

You forgot to mention the approximate for completion. ‘Soon’ means???

Soon means soon… If you’ve played long, you know they won’t give a time.. that would just be stupid on thier part

Thanks for the update. Look forward to getting my daily GW2 Fix.

Ouch. This definitely sucks.

Mike O Brien.4613:

~snip~

We shut down the game servers at approximately 11:30 am PDT (18:30 GMT)

~snip~

Thank you for bearing with us through this process. We’ll be back online soon.

Mo

It’s almost 8:00 pm PDT. I’ve been playing the Guild Wars franchise since open beta 2005. In all those years, I can’t think of any time where the game was purposely shut down for this long (8.5 hours). Amazing!

While yes, I’m frustrated and going through serious Guild Wars withdrawls, I can only imagine how frantic things must be at the Aner offices right now. I don’t envy them.

Impretty.7509:

Soon means soon… If you’ve played long, you know they won’t give a time.. that would just be stupid on thier part

Yes but “minutes/hours/days” or even a “we have no clue”" would be nice. Thinking back to the Sony glitch they used “soon” for over 2 months.

thanks mike & anet team for working on fixing the problem an letting me know about the issues of the problem

Mike O Brien.4613:

Character progress made during the affected time period is being rolled back. If you had an extreme situation, for example you got a precursor from the mystic forge and then had that rolled back, contact our customer support team and we’ll try to help you.

This is awesome. I didn’t get a precursor, but I’m sure the people that lost ones will be relieved.

Precursors…. what are those? 4 years playing and never saw one appear on drop – only in mystic forge.

Thanks – I know how unpleasant everyones day has been, and I can imagine it will be longer yet.

One thing I did want to mention is that if something was on sale and was purchased during those two hours, someone might not have enough gems to purchase it again and await the refund – which could cause some negative feelings that they need to “buy moar gems!” in order to get in on the sale. Depending on how much caffeine is still in the proverbial pot, extending the sales from today into another day might be appreciated. (I’m actually a bit confused why this would happen, since anything that was on sale when the new client dropped should presumably still be on sale for the rest of the day, I thought gemstore rotation happened midday at the same time as patches, and did not to coincide with for e.g. daily resets)

Galtrix.7369:

Ouch. This definitely sucks.

It’s right before the patch hits, so it only 2 hrs and 20 mins lost time.. at least it’s not a week worth.

Thanks for the update. Though not gonna lie, I absolutely LOVE being back in Guild Wars 1 for awhile! It’s amazing to see so many people back on there lolol I’ve missed my monk so much!!!!!

How about pvp league progress? I progressed from ruby to diamond during that time and it’s going to be suck for me if it’s reverted.

lol me too, i actually played Elsword for like an hour and i just logged off like i rather play GW2 but then i remembered it was down… .-.
.-.
(TnT) (..) zzZ
_L.(III).L(III)(III).()7__

It is better to have the game rolled back than it is having permanent damage to the game, ArenaNet is being very thoughtful and professional about this, some game companies wouldn’t even tell us what is going on at all

im guessing standings in rank pvp will be affected?

Mike,
Thanks for the candid and honest response about what is happening. You have a great team and a great game. I’m sure your staff will get it all worked out properly and soon.

Mike O Brien.4613:

If you had an extreme situation, for example you got a precursor from the mystic forge and then had that rolled back, contact our customer support team and we’ll try to help you.

I totally forged 1,000 precursors this morning while on the luckiest binge ever! Honest!

thanks for the update. c: at least i know i’m not going to lose the eight levels i got on my mesmer last night. too bad for other people losing progress though. but, at least it’s only 2 hours. that should be easy to get back.

Thanks for the update, Mike.

Wait dident patch go live at 18:00 so why is the rollback 2h and 20 mins instead of 35mins?

Surely you create a backup before you patch right?

Vegeta.2563:

Galtrix.7369:

Ouch. This definitely sucks.

It’s right before the patch hits, so it only 2 hrs and 20 mins lost time.. at least it’s not a week worth.

Yes, but for anyone that farmed a lot during that time (like myself), it definitely sucks that this had to happen. I’m glad that Anet caught the bug though…. that would’ve been much worse to have it go unnoticed for an entire week.

I was #1 on the fractal leaderboards today at noon. Am I still #1?

I find it very amusing how people are concerned about their PvP rank. Honestly, is a couple of hours worth of rollback going to make that much difference to you people?! SMH

This is good news. It was an odd feeling, not doing my daily reset Teq kill, but I survived. xD

Also good to hear the time to where the game is rolled back. I got my first precursor in 4 years of playing the game, but that was a few hours before the rollback time.

Thanks for the update on this! Can’t wait to get back in when it’s up.

And for anyone thinking ‘Perhaps I can get a precursor by falsely claiming to customer support I lost one!’.

… No.

ANET very likely will maintain replica-like access to the contaminated database with more than enough information to corroborate your claim is false.

Kindly do not waste their time.

Thank you kindly for the update.

Most likely, pvp progress will be rolled back aswell… dont see how it couldn’t be rolled back, .. everything is being rolled back.
You did it once, you can do it again… just fight well and stomp hard

Endless Soul.5178:

…serious Guild Wars withdrawls…

Thank you to all of you at Anet Staff who are working so hard to get this taken care of. You guys are great, and your hard work is appreciated. Thanks also for the communication.

It’s baaaaaaack! Woot!

Wow

Gaile Gray.6029:

Pro Tip: If you’ve been sitting at the log-in screen, you may continue to get the “Can’t log in” message even though the game is accessible. Close the game completely and start over. Success!

See you in the game!

Ooh we can play?! Nice, I still have an hour or so before I need to get ready for bed.

And that 2.30hs re just deleted? :/ I had a ascended weapon box from fractal. So just… gone?

Network error 1083

Thanks to everyone working hard in your staff, we all hope to be online soon.

Couple questions: Will the new bloodstone items still be available with tickets?

Will the new basket brawl be available?

Yep I’m in, yes her hair is shorter but WE ARE BACK IN ACTION! If you see a Anet Dev HUG THEM! HUG THEM TILL THEY SQUEAK!

Splendid! Can’t say better than that.

Thank you Mo for being with us here through this, I knew you’d get things sussed out, was just hoping a bit sooner then this. deep breath And I hope ‘soon’ means thirtyish minutes or less as opposed to three plus hours, heh, we’ll just have to see I suppose. Thanks again. ^.^

Blude.6812:

You forgot to mention the approximate for completion. ‘Soon’ means???

Soon just means Soon™ :P

In a certain way it’s good to see that changes to account also are going to be rolled back, there have been several reports of people changing their passwords without reason just because the misleading message on the launcher, they just won’t need to worry about the change and recall the old one they were used to use (although if they don’t realize it was rolled back… well, there they go again :P)

Anyway, thanks for the update and sad to hear such disaster happened.In 3 years of playing it’s the first time I see GW2 going fully offline.

Caius.8094:

Precursors…. what are those? 4 years playing and never saw one appear on drop – only in mystic forge.

yep been here since day 1, and no precursor drop, spent a pretty decent chunk of mats and money in the forge, nothing…
whats the most common way to use the forge for a precursor? exotics, mixed, rares, same type ….I think last time i tried all same type of crafted rares.
would love to get a precursor so i can waste the rest of my days getting the rest for a legendary finally.

Can get to char select, then white screen ….

It’s back up boisss

AAAAAAAAAAAANNNND TP is down…

Gaile Gray.6029:

Pro Tip: If you’ve been sitting at the log-in screen, you may continue to get the “Can’t log in” message even though the game is accessible. Close the game completely and start over. Success!

See you in the game!

ty – this was my experience