Guild Wars 2

I’ve heard something about a “Royal Guard Outfit” supposed to be given to accounts made before the change to f2p. My account has the “Faithful” title unlocked (obtained by having a character that’s three years old) yet I haven’t received this “Royal Guard Outfit”.
People said they were still working on them being given out, but it’s been well over a week now, and I’m still very much confused. Could someone shed some light on the matter? Do I need to submit a ticket…?
My apologies if this isn’t in the right area in the forum, I’ve never used it before.

It is deliver in in game mail. Make sure you have space in mail for it to arrive and not mail 10/10. If that do not fix make support ticket.

Yeah, I have plenty of mail space, but I haven’t received it. I guess it’s ticket time, thanks for the response.