Guild Wars 2

Forum bug, she’s on it.

Paul Ella.2037:

(~snip~)

Hope this clarifies your questions

Yes it does. Thank you very much

__

@StarbornStriker: I’m not 100% sure about that, but I think changing the number associated with your account either requires you to have access to the actual physical phone to do so, or, in case you lose it, another proof of identity/ownership of the account, like a credit card receipt (not sure about the exact process here). I know banks that send transaction numbers to your phone require you to use said phone to change the number (or make any changes to your online account). So any hacker would need to hack or outright steal your phone to change the number.
I suppose a similar system will be in place here.

Paul Ella.2037:

Red Queen.7915:

Edit: Oh, and one more thing. Those SMS will be regular domestic SMS, right? Yeah, yeah, obvious, silly ‘n stuff, but it doesn’t hurt to ask and make sure^^

Yes, regular carrier rates apply.

Hope this clarifies your questions

I had similar concerns, so to clarify this further…

For someone who lives outside one of NCSoft’s main areas, will the SMS be originating from the most suitable NCSoft office and therefor possibly be incurring international rates, or will it always be treated as a domestic SMS wherever you are?

(For instance, I’m in Australia, and I haven’t been able to find evidence that there’s an Australian office – I think I heard of one being potentially opened a few years ago, but I don’t think it happened in the end.)

Forgive me if I didn’t read the thread for info (I didn’t), I’m not at my computer until the 1st of August. Will the deal for the mini still be there?

Not sure if anyone is still around to answer, But is one option more secure than the other?

Is one recommended more and if so why?

I’m willing to wait for my mini and get the SMS rather than relying on something installed on my computer. But a question: How long do I have after the SMS is sent to make use of the info on it? When I’m at home my phone lounges around downstairs by my purse and the door to the garage, as I generally don’t use my cell unless traveling. If it’s winter and I have a quilt over my legs and a cat on my lap, I may not want to run downstairs that minute.

I do keep a tablet near me much more often unless it’s charging, but it doesn’t have a phone number and it does sound like the phone number is the way to go. I replace electronics over time but have had the same land line since 2002 and the same cell phone number for at least six years, perhaps much longer, my mind is fuzzy on whether it was my flip phone number before I started using Galaxies.

TLDR is there a deadline on providing the texted code?

Donari.5237:

I’m willing to wait for my mini and get the SMS rather than relying on something installed on my computer. But a question: How long do I have after the SMS is sent to make use of the info on it? When I’m at home my phone lounges around downstairs by my purse and the door to the garage, as I generally don’t use my cell unless traveling. If it’s winter and I have a quilt over my legs and a cat on my lap, I may not want to run downstairs that minute.

I do keep a tablet near me much more often unless it’s charging, but it doesn’t have a phone number and it does sound like the phone number is the way to go. I replace electronics over time but have had the same land line since 2002 and the same cell phone number for at least six years, perhaps much longer, my mind is fuzzy on whether it was my flip phone number before I started using Galaxies.

TLDR is there a deadline on providing the texted code?

Isn’t the SMS only going to send you a call if your account is logging from a new place? If so, once you’ve ok’d your home then it shouldn’t be calling you again when you log in at your house.

https://www.guildwars2.com/en/news/a-new-way-to-protect-your-account/
“We think SMS will be a better solution than authenticators for most people. The two solutions are almost identical for security: we challenge you whenever you log in from a new location, and you respond to the challenge either by typing a code you got from an SMS message or by typing a code you got from Google Authenticator. "

That’s a good point. While I was at my mom’s my tablet and phone were seldom more than two feet from me. I got email challenged twice out there. I don’t think I’ve gotten email challenges at home all that often.

Though if it did happen, my question stands, if I decide I don’t want to log in badly enough to displace the cat and tromp downstairs, will anything worse than not logging in happen? Will my account get locked for suspicious activity?

Daishi.6027:

Not sure if anyone is still around to answer, But is one option more secure than the other?

It depends on what you’re using and how you set it up. Using a secondary clean device is safer than using a desktop authenticator.

If your computer is compromised, both options will fail on various levels. Using real time keylogging for example, your code could be stolen as you type it in. If your network is compromised, your authenticator’s secret key could be stolen as your set it up. If your device (authenticator/phone) is compromised, spyware could be installed to intercept your text messages, steal your code or recover your secret key.

A physical keychain authenticator is the more secure option simply because it’s a closed system. The next best option is a secondary network-disabled “dumb” device that is only used as an authenticator and never taken out in public. I’d say rotating the authenticator’s secret key would make it even more secure, however each time you set it up, you carry a risk of having your secret key compromised.

Text messaging is the simpler option. It’s the easiest to setup for the more casual users (see all the recent threads complaining about losing the authenticator key for example). That’s the simple reason why it’s recommended first. Text messages can however be intercepted at the provider level, though they wouldn’t be able to find out whose code it was without really digging for it.

Unless you’re specifically targeted, both options are fairly equal. For the average user, it really doesn’t matter. For the incompetent user however, either option is fine, but a “dumb” device should be used (if they can install software, they can be compromised).

Red Queen.7915:

@StarbornStriker: I’m not 100% sure about that, but I think changing the number associated with your account either requires you to have access to the actual physical phone to do so, or, in case you lose it, another proof of identity/ownership of the account, like a credit card receipt (not sure about the exact process here). I know banks that send transaction numbers to your phone require you to use said phone to change the number (or make any changes to your online account). So any hacker would need to hack or outright steal your phone to change the number.
I suppose a similar system will be in place here.

I assume the same; but if it requires contacting support to change the phone number, I wouldn’t consider it ‘easy.’ Unless there’s a way to strip the phone number from the account while you still have that phone and then add a new one later once you get the number. When we moved from England back to Canada, there was a good week where we didn’t have a new phone number, nor access to our old one. And when we moved from Canada to the UK, we went a month or more without having a phone number. We weren’t very concerned with logging into the game during times like that, but at the same time, I wouldn’t want a number I no longer had control of associated with my account.

And even if that is the case, I fail to see why it’s harder for the hacker to associate a phone number with your account than an authenticator (assuming the account doesn’t already have 2-step verification enabled), because they’d only need one legitimate phone number unless there’s a limit to the number of accounts they can associate it with (or a flag that would be tripped by rapidly associating a number of accounts with one phone number). It would be nice to have a bit more information.

StarbornStriker.6493:

Red Queen.7915:

@StarbornStriker: I’m not 100% sure about that, but I think changing the number associated with your account either requires you to have access to the actual physical phone to do so, or, in case you lose it, another proof of identity/ownership of the account, like a credit card receipt (not sure about the exact process here). I know banks that send transaction numbers to your phone require you to use said phone to change the number (or make any changes to your online account). So any hacker would need to hack or outright steal your phone to change the number.
I suppose a similar system will be in place here.

I assume the same; but if it requires contacting support to change the phone number, I wouldn’t consider it ‘easy.’ Unless there’s a way to strip the phone number from the account while you still have that phone and then add a new one later once you get the number. When we moved from England back to Canada, there was a good week where we didn’t have a new phone number, nor access to our old one. And when we moved from Canada to the UK, we went a month or more without having a phone number. We weren’t very concerned with logging into the game during times like that, but at the same time, I wouldn’t want a number I no longer had control of associated with my account.

And even if that is the case, I fail to see why it’s harder for the hacker to associate a phone number with your account than an authenticator (assuming the account doesn’t already have 2-step verification enabled), because they’d only need one legitimate phone number unless there’s a limit to the number of accounts they can associate it with (or a flag that would be tripped by rapidly associating a number of accounts with one phone number). It would be nice to have a bit more information.

Maybe hackers don’t want to give the game companies their phone number. Phone numbers can be traced by the police, I’m sure. I’m not sure what the police can do with out of Country phones, but in the same Country they can file charges. Also, after the phone number has been associated with a hacker, I bet it’s closed down and unacceptable on ANet’s side so they will need to get another phone number.

StarbornStriker.6493:

Red Queen.7915:

@StarbornStriker: I’m not 100% sure about that, but I think changing the number associated with your account either requires you to have access to the actual physical phone to do so, or, in case you lose it, another proof of identity/ownership of the account, like a credit card receipt (not sure about the exact process here). I know banks that send transaction numbers to your phone require you to use said phone to change the number (or make any changes to your online account). So any hacker would need to hack or outright steal your phone to change the number.
I suppose a similar system will be in place here.

I assume the same; but if it requires contacting support to change the phone number, I wouldn’t consider it ‘easy.’ Unless there’s a way to strip the phone number from the account while you still have that phone and then add a new one later once you get the number. When we moved from England back to Canada, there was a good week where we didn’t have a new phone number, nor access to our old one. And when we moved from Canada to the UK, we went a month or more without having a phone number. We weren’t very concerned with logging into the game during times like that, but at the same time, I wouldn’t want a number I no longer had control of associated with my account.

And even if that is the case, I fail to see why it’s harder for the hacker to associate a phone number with your account than an authenticator (assuming the account doesn’t already have 2-step verification enabled), because they’d only need one legitimate phone number unless there’s a limit to the number of accounts they can associate it with (or a flag that would be tripped by rapidly associating a number of accounts with one phone number). It would be nice to have a bit more information.

I think you misread my post a little. What I mean is that, as long as you have the phone number you associated with you account, any action that attempts to change or remove that association requires you to type in a code sent to that phone; no support involved as long as you have that phone (if Anet indeed chose that system). Support only needs to take action if you lose the phone or access to that number, which then would require proof of ownership, because otherwise anyone could claim to be you and just lost their phone. I suppose usually, you know beforehand when your number changes, so you can make the necessary changes in time (possibly – logically – even remove this authentication option for a while until you have a new number).

As for your second concern, yeah, someone hacking your account right now could associate their own number with it. But once you associated your number with your account, a hacker can’t just swap it for their own; you can’t log in from a new IP or make changes to either the number or even your entire account without typing in an SMS code to prove that you are you anymore. A hacker can’t do that unless they are literally in your house and steal your phone. This is why SMS authentication provides an extra layer of security because your form of access is not entirely digital and/or on a single device anymore.
You can associate multiple accounts with one number, by the way. Kind of necessary, since many people have more than one account, but usually not more than one phone.

I hope that clears up what I meant.

Paul Ella.2037:

draxynnic.3719:

I had similar concerns, so to clarify this further…

For someone who lives outside one of NCSoft’s main areas, will the SMS be originating from the most suitable NCSoft office and therefor possibly be incurring international rates, or will it always be treated as a domestic SMS wherever you are?

(For instance, I’m in Australia, and I haven’t been able to find evidence that there’s an Australian office – I think I heard of one being potentially opened a few years ago, but I don’t think it happened in the end.)

We are working with a leading SMS message provider to send our verification codes. This way we ensure local service provider rates apply regardless of your location for any country listed when you sign up for SMS.

Coolio, thanks! I think that pretty much covers it.

I don’t like SMS authentication because of the fact that if you ever lose the phone or change phone number, phone service goes out, etc, you have to contact support and are without your account, honestly I wish there was a way to lock the password and only have it changed via support if you can prove your identity (after you’ve been hacked/etc, since freely changing password on any site makes me kinda shaky, had my steam account stolen that way before way back.)

Xbon.9086:

I don’t like SMS authentication because of the fact that if you ever lose the phone or change phone number, phone service goes out, etc, you have to contact support and are without your account, honestly I wish there was a way to lock the password and only have it changed via support if you can prove your identity (after you’ve been hacked/etc, since freely changing password on any site makes me kinda shaky, had my steam account stolen that way before way back.)

If an account is stolen/hacked the person doing so can cause a lot of damage without changing the password. After all they gained access by finding out the password by one way or another. By then they have stripped all your loot and gold. I’d much rather have to worry about the rare case when my phone is lost and have to contact support than have all my stuff stolen and then have to deal with support for a rollback.

Sms authentication is in my opinion a good option, you have the choice to use it or not.

Reading this thread prompted me to give this a shot. I have four household accounts here and I was very pleasantly surprised at how smooth the process was. Nice job, Anet.

I voluntarily took the plunge a couple of days ago and… Works Great! Set up is super simple: Select “My Account” from the Forum page, type in phone number and the next time you log in to GW2 you get a pass code text message sent to your phone. Type that in next time you log on and you’re done. To be clear: This is a one time deal unless you change IP’s.

Absolutely brilliant. Much applause to all!

MO have one on me.

So what if I loose my phone later and someone hacks my account?

@Drow – Your account isn’t on your phone. Your phone is just a receiver for a One Time code text message. Let’s see… what is on there? Geez, it’s not even from a phone number. Sender looks like XXX-XXX. Dang, I wanted to call MO and say hi.

The message says “Your ArenaNet code is: XXXXXXX.” and that’s it. No ties to GW2 accounts or even a game for that matter. If someone did try to access my account from another IP address it will send a new One Time code to my phone. Making the bad guys go “Curses… Foiled again!” and Not get account access.

I hope that helps. It really is very clever…

One I sign up for SMS authentication, is it possible to go back to the old way of Email authentication?

Because you can’t be bothered with a little thing like checking the support page.

https://help.guildwars2.com/entries/95445077-Help-with-SMS-Authentication

Vesuvius.9874:

One I sign up for SMS authentication, is it possible to go back to the old way of Email authentication?

Help with SMS Authrnification

" How can I remove SMS Authentication from my account or change the phone number I use to authenticate?

If you still have access to your old phone, you can remove SMS authentication from the account management page by following these steps:

Click the “Security” link at the top of the page, then “Edit” on the left side next to “2-Step Verification.”
Click “UNLINK YOUR PHONE” to have a new security code sent.
Enter the new code, then click “NEXT” and “FINISH.”

To keep your account secure, click “Edit” on the left side next to “2-Step Verification” again to set up a new authentication method.

If you lose your phone or change numbers, just contact our Support department for help changing your Authentication options."

Paul Ella.2037:

Hi all,

Just to reiterate what was written in Mike’s blog post today -https://www.guildwars2.com/en/news/a-new-way-to-protect-your-account/

We won’t spam you; we’ll use your phone number solely for the purpose of keeping your account secure.

You do have a choice of using SMS or the Authenticator and it is optional, but we encourage you to make your accounts more secure and to say thanks you get a free mini mystical dragon.

Win/win!!

Right now I updated to the SMS thing – but I’ve considered there might be times in the future when having my phone on hand might not be possible when I log – is it possible to go back to the old e-mail authentication system I had before? I couldn’t find the option.

… facepalm …

Where is the option to decline this service? all I get is constant “Remind me later” or " accept" options…

Chameleon Dude.1564:

I wouldn’t call that a win/win situation. I don’t have a mobile (or for Americans, cell) phone. I also don’t want a phone call to my landline in the event that someone’s trying to access my account, due to personal reasons. All I’m reading here is that there’s another unobtainable item in the game for me. I appreciate what you’re doing to make things more secure for the less savvy members of the playerbase; but tying an item to the system is a bit silly.

Oh well. As much as I love this game, it’s never been very completionist friendly, so I guess one more gap won’t hurt.

Nailed it———-+10

Vavume.8065:

Where is the option to decline this service? all I get is constant “Remind me later” or " accept" options…

This.

And:

@Drow – Your account isn’t on your phone. Your phone is just a receiver for a One Time code text message. Let’s see… what is on there? Geez, it’s not even from a phone number. Sender looks like XXX-XXX. Dang, I wanted to call MO and say hi.

The message says “Your ArenaNet code is: XXXXXXX.” and that’s it. No ties to GW2 accounts or even a game for that matter. If someone did try to access my account from another IP address it will send a new One Time code to my phone. Making the bad guys go “Curses… Foiled again!” and Not get account access.

I hope that helps. It really is very clever…

Umm, no. You just reiterated what Anet’s solution is but did not answer my question. WHAT HAPPENS WHEN I NO LONGER HAVE A TELEPHONE – because it got lost, stolen, or I don’t use that phone number anymore because I’ve changed phone services, or it fell in a lake idc what. I’m not trying to be difficult but I’ve used backup systems for password checks in games before and lost my account. How does the system work if my phone number changes suddenly? Is there an account page I can declare a new phone number on? Will that page EVEN WORK if Anet decided to check me because, idk, maybe I went to play the game at the library with the geek club or at my college or at freaken Starbucks so I set of the wrong IP and I’ve forgotten I changed phone services that month and have a new number.

WHAT DO I DO IF MY PHONE NUMBER HAS CHANGED?

And it is not a “one time” message dude. It’s suppose to happen EVERY TIME your IP changes.

Drow.2081:

Vavume.8065:

Where is the option to decline this service? all I get is constant “Remind me later” or " accept" options…

This.

And:

@Drow – Your account isn’t on your phone. Your phone is just a receiver for a One Time code text message. Let’s see… what is on there? Geez, it’s not even from a phone number. Sender looks like XXX-XXX. Dang, I wanted to call MO and say hi.

The message says “Your ArenaNet code is: XXXXXXX.” and that’s it. No ties to GW2 accounts or even a game for that matter. If someone did try to access my account from another IP address it will send a new One Time code to my phone. Making the bad guys go “Curses… Foiled again!” and Not get account access.

I hope that helps. It really is very clever…

Umm, no. You just reiterated what Anet’s solution is but did not answer my question. WHAT HAPPENS WHEN I NO LONGER HAVE A TELEPHONE – because it got lost, stolen, or I don’t use that phone number anymore because I’ve changed phone services, or it fell in a lake idc what. I’m not trying to be difficult but I’ve used backup systems for password checks in games before and lost my account. How does the system work if my phone number changes suddenly? Is there an account page I can declare a new phone number on? Will that page EVEN WORK if Anet decided to check me because, idk, maybe I went to play the game at the library with the geek club or at my college or at freaken Starbucks so I set off the wrong IP and I’ve forgotten I changed phone services that month and have a new number.

WHAT DO I DO IF MY PHONE NUMBER HAS CHANGED?

And it is not a “one time” message dude. It’s suppose to happen EVERY TIME your IP changes.

For that matter, what if I accidentally delete the SMS before responding?

Drow.2081:

For that matter, what if I accidentally delete the SMS before responding?

You cancel your log in, then do it again to trigger another text.

Drow.2081:

Vavume.8065:

Where is the option to decline this service? all I get is constant “Remind me later” or " accept" options…

This.

And:

@Drow – Your account isn’t on your phone. Your phone is just a receiver for a One Time code text message. Let’s see… what is on there? Geez, it’s not even from a phone number. Sender looks like XXX-XXX. Dang, I wanted to call MO and say hi.

The message says “Your ArenaNet code is: XXXXXXX.” and that’s it. No ties to GW2 accounts or even a game for that matter. If someone did try to access my account from another IP address it will send a new One Time code to my phone. Making the bad guys go “Curses… Foiled again!” and Not get account access.

I hope that helps. It really is very clever…

Umm, no. You just reiterated what Anet’s solution is but did not answer my question. WHAT HAPPENS WHEN I NO LONGER HAVE A TELEPHONE – because it got lost, stolen, or I don’t use that phone number anymore because I’ve changed phone services, or it fell in a lake idc what. I’m not trying to be difficult but I’ve used backup systems for password checks in games before and lost my account. How does the system work if my phone number changes suddenly? Is there an account page I can declare a new phone number on? Will that page EVEN WORK if Anet decided to check me because, idk, maybe I went to play the game at the library with the geek club or at my college or at freaken Starbucks so I set of the wrong IP and I’ve forgotten I changed phone services that month and have a new number.

WHAT DO I DO IF MY PHONE NUMBER HAS CHANGED?

And it is not a “one time” message dude. It’s suppose to happen EVERY TIME your IP changes.

Ok. It says in the link that was posted to contact support. What I did to see if there was another option was:
1) log into the forum
2) go to My Account, top right below your display name.
3) at the top are options. I chose security.
4) on the left is credentials. In there is Two Step Verification: edit
5) clicking on edit gives me: Unlink your phone.

That’s as far as I went but that should remove your phone if you lose it or change the number.

Just a flesh wound.3589:

Drow.2081:

Vavume.8065:

Where is the option to decline this service? all I get is constant “Remind me later” or " accept" options…

This.

And:

@Drow – Your account isn’t on your phone. Your phone is just a receiver for a One Time code text message. Let’s see… what is on there? Geez, it’s not even from a phone number. Sender looks like XXX-XXX. Dang, I wanted to call MO and say hi.

The message says “Your ArenaNet code is: XXXXXXX.” and that’s it. No ties to GW2 accounts or even a game for that matter. If someone did try to access my account from another IP address it will send a new One Time code to my phone. Making the bad guys go “Curses… Foiled again!” and Not get account access.

I hope that helps. It really is very clever…

Umm, no. You just reiterated what Anet’s solution is but did not answer my question. WHAT HAPPENS WHEN I NO LONGER HAVE A TELEPHONE – because it got lost, stolen, or I don’t use that phone number anymore because I’ve changed phone services, or it fell in a lake idc what. I’m not trying to be difficult but I’ve used backup systems for password checks in games before and lost my account. How does the system work if my phone number changes suddenly? Is there an account page I can declare a new phone number on? Will that page EVEN WORK if Anet decided to check me because, idk, maybe I went to play the game at the library with the geek club or at my college or at freaken Starbucks so I set of the wrong IP and I’ve forgotten I changed phone services that month and have a new number.

WHAT DO I DO IF MY PHONE NUMBER HAS CHANGED?

And it is not a “one time” message dude. It’s suppose to happen EVERY TIME your IP changes.

Ok. It says in the link that was posted to contact support. What I did to see if there was another option was:
1) log into the forum
2) go to My Account, top right below your display name.
3) at the top are options. I chose security.
4) on the left is credentials. In there is Two Step Verification: edit
5) clicking on edit gives me: Unlink your phone.

That’s as far as I went but that should remove your phone if you lose it or change the number.

And what would you need to log into your forum if your ISP like mine refreshes the IP every so often or whenever we need to reset the router? Oh yes, the Authenticator code…
On the other hand;
Personally, I already had a problem with the desktop authenticator, I upgraded to Win10 and couldn’t restore it. I contacted support and 5 minutes later (Yes!) they removed the authenticator for me to log in and set it up again. I use SMS now, it’s easier.

Why people are blowing this out of proportion is beyond me.
If you change your number it’s not instant, so you have time to update details online since you don’t need your game client to secure your account.

This always happens when Game companies try and improve the security of peoples accounts.
You get all kinds of reasons of why this is bad for me , whilst at the same time the complainers have no better ideas of how to realistically improve the game security, but are the first to complain to the game company when their accounts are hacked.

Haleydawn.3764:

Just a flesh wound.3589:

Drow.2081:

Vavume.8065:

Where is the option to decline this service? all I get is constant “Remind me later” or " accept" options…

This.

And:

@Drow – Your account isn’t on your phone. Your phone is just a receiver for a One Time code text message. Let’s see… what is on there? Geez, it’s not even from a phone number. Sender looks like XXX-XXX. Dang, I wanted to call MO and say hi.

The message says “Your ArenaNet code is: XXXXXXX.” and that’s it. No ties to GW2 accounts or even a game for that matter. If someone did try to access my account from another IP address it will send a new One Time code to my phone. Making the bad guys go “Curses… Foiled again!” and Not get account access.

I hope that helps. It really is very clever…

Umm, no. You just reiterated what Anet’s solution is but did not answer my question. WHAT HAPPENS WHEN I NO LONGER HAVE A TELEPHONE – because it got lost, stolen, or I don’t use that phone number anymore because I’ve changed phone services, or it fell in a lake idc what. I’m not trying to be difficult but I’ve used backup systems for password checks in games before and lost my account. How does the system work if my phone number changes suddenly? Is there an account page I can declare a new phone number on? Will that page EVEN WORK if Anet decided to check me because, idk, maybe I went to play the game at the library with the geek club or at my college or at freaken Starbucks so I set of the wrong IP and I’ve forgotten I changed phone services that month and have a new number.

WHAT DO I DO IF MY PHONE NUMBER HAS CHANGED?

And it is not a “one time” message dude. It’s suppose to happen EVERY TIME your IP changes.

Ok. It says in the link that was posted to contact support. What I did to see if there was another option was:
1) log into the forum
2) go to My Account, top right below your display name.
3) at the top are options. I chose security.
4) on the left is credentials. In there is Two Step Verification: edit
5) clicking on edit gives me: Unlink your phone.

That’s as far as I went but that should remove your phone if you lose it or change the number.

And what would you need to log into your forum if your ISP like mine refreshes the IP every so often or whenever we need to reset the router? Oh yes, the Authenticator code…
On the other hand;
Personally, I already had a problem with the desktop authenticator, I upgraded to Win10 and couldn’t restore it. I contacted support and 5 minutes later (Yes!) they removed the authenticator for me to log in and set it up again. I use SMS now, it’s easier.

Why people are blowing this out of proportion is beyond me.
If you change your number it’s not instant, so you have time to update details online since you don’t need your game client to secure your account.

He asked what could he do if he lost his phone number or phone, not what could he do if he lost his phone number or phone and if he was also using a different IP. Obviously if he can’t log on to the forum then he needs to contact support instead and for that he goes to the top of the forum and contacts them from there. He doesn’t need to log on to make a ticket.

I don’t know about your service but if you lose your phone your service provider will simply deactivate that SIM and transfer the number to your new phone.

Older authenticator, write down the 16 character secret code. On paper.

I think those who protest to much are concern about tying their game identity to their real world self via their mobile or home number. A one off web email address isn’t tied to an ISP and I’m guessing they don’t check the “remember this computer” to let it build up an approve IP range, because then that could be used to identify them. Probably even use a burner phone.

Sunday I was away most of the day and while I was away (at an theater, after I watched; West side Story) I got an sms saying that my “code is: 27108”, so can I be like 60% sure that someone tried to log into my account? (also my room is locked as well as my computer has an password, so no getting in there) Be them hackers maybe, or rahter whats the chances that it would wrongly just randomly send that message to me?

(Note: I have done the double verification sms thing already, for the ones wondering)

If you weren’t trying to log on to your account at that time, then someone else was. Looks like they were blocked by the SMS requirement. Better run a security check to make sure your computer is clean and then change the password on your email, just in case they got into that.

What luck then, I did the second verification like a few days before sunday, also strangely Ive been getting alerts that my wifi connection is insecure from like Friday and since then my internet has been extremely bad, 1000-2000 Ping average, but also, it sounded like Anet’s servers were having problems this weekend.

Ive been looking at my task manager a few times and it looks as if gw2 is using a lot more CPU % than usual, or is it just my pc (is about average, not to bad, but not to new, like 2-3 years)?

I would try to go into the netgear router, but I lack the experience to work with that stuff, dont want my wifi to not work completely.

Router may be compromised, but it sounds like you probably need to find someone to help you make sure that has the proper security features and a strong password. Beyond that all I can recommend is running an anti-virus scan and a malware scan, and then changing passwords on accounts you care about, starting with your email accounts.

imsoenthused.1634:

Router may be compromised, but it sounds like you probably need to find someone to help you make sure that has the proper security features and a strong password. Beyond that all I can recommend is running an anti-virus scan and a malware scan, and then changing passwords on accounts you care about, starting with your email accounts.

I would second that advice. It does sound to me like something’s been hacked here.

Passwords are a horrible pain in the neck: I recommend something like LastPass or KeePassX for password management. That way you can have good passwords, and not have to reuse them everywhere, and not have to memorize strings of garble.

Thanks, I’ll change my passwords as well as try to get someone to look at our internet, and right before the person comes then I’ll try to experiment with the settings myself ^-^ Also, Ive made an list of my accounts and their deets (like their passwords and usernames) throughout my life, and this list is on my iPad and on my galaxy s6, what are the chances that they would randomly be hacked and someone know to look at that specific file its stored in?

just logged onto the game and when i did it wanted me to sign up for sms . and when i did i would get a free mini dragon . now i been playing this game for 2 year,s and so forth so it is not like i had not already made the change overs or any thing. leaving me to ask is this legit ? and if not what type of new hack is this ? but if it is legit then why has Anet not said a word about this at all by now already ????? and i do keep my fire walls and so forth set to high . and updated 3 times a day at lest .

https://www.guildwars2.com/de/news/a-new-way-to-protect-your-account/

Centurion.7296:

Thanks, I’ll change my passwords as well as try to get someone to look at our internet, and right before the person comes then I’ll try to experiment with the settings myself ^-^ Also, Ive made an list of my accounts and their deets (like their passwords and usernames) throughout my life, and this list is on my iPad and on my galaxy s6, what are the chances that they would randomly be hacked and someone know to look at that specific file its stored in?

by chance did it offer you a free mini dragon as well too ??

Turamarth.3248:

https://www.guildwars2.com/de/news/a-new-way-to-protect-your-account/

hey thanks for this information . not sure how i missed this. but now i know it,s not a hack or any thing like that. makes things more easy . and thanks for the link

ham.8209:

Centurion.7296:

Thanks, I’ll change my passwords as well as try to get someone to look at our internet, and right before the person comes then I’ll try to experiment with the settings myself ^-^ Also, Ive made an list of my accounts and their deets (like their passwords and usernames) throughout my life, and this list is on my iPad and on my galaxy s6, what are the chances that they would randomly be hacked and someone know to look at that specific file its stored in?

by chance did it offer you a free mini dragon as well too ??

The bloody forum moderators merged the threads, like I said in my thread, I already signed up and got that dragon.

Centurion.7296:

Thanks, I’ll change my passwords as well as try to get someone to look at our internet, and right before the person comes then I’ll try to experiment with the settings myself ^-^ Also, Ive made an list of my accounts and their deets (like their passwords and usernames) throughout my life, and this list is on my iPad and on my galaxy s6, what are the chances that they would randomly be hacked and someone know to look at that specific file its stored in?

Whatever the chances are, it looks like it did happen. They got both your account name (email) and password from somewhere and was using that to log in to your account. If they got that, no telling what else they got so check your security as soon as possible.

Killing the forum bug with my l33t forum bug smashing superpower.