Guild Wars 2

I log in today to find this letter… What on earth does this mean?

Ps. I apologize if I posted this in in wrong section of the forums, not sure where I am supposed to post this.

I have received the same letter, it’s removed my GWAMM title and all HOM benefits (skins etc). Looks like something has broken in the link between the GW and GW2 accounts?

I got that too. Basically, it means you earned a title in guild wars 1, which you aren’t supposed to possess, and the game believes you have it, thus leading to an error. Turns out that if you recieve this mail and you really have earned points (but not all the points), it just takes them off your account. My 30 points vanished into thin air, along with 300+ ap associated with it. It already happened back in last summer, after the patch where they added the recap for season 1. Dont know why it’s happening again…

Just got the same thing, I had 2 gwamm’s and 50/50, my gwamm title was taken away, and all my hom achieves were reset.

A relog fixes it if you received the mail. As was said above, it’s a bug that happens sometimes.

relogging doesn’t help at all, even with a 1 hour gap, I just send a ticket to the support.

I just got it as well, relogging fixed it. Sadly, it just reminds me that I’m still at 49/50 in GW1 and that I should (maybe) someday go back and finish that.

cymn.7384:

relogging doesn’t help at all, even with a 1 hour gap, I just send a ticket to the support.

Did you do a full relog (close to desktop and restart) and try logging onto a different character? Because this seriously always fixes the issue for people who have HOM points. If you did all of that, then, yup, make a support ticket.

Yep, closing the client and restarting the game fixed it, weird bug. Achieves and title were restored.

RoseofGilead.8907:

cymn.7384:

relogging doesn’t help at all, even with a 1 hour gap, I just send a ticket to the support.

Did you do a full relog (close to desktop and restart) and try logging onto a different character? Because this seriously always fixes the issue for people.

Yep, I ate in between, turned off my computer, restarted the game 4 times now, logged onto 3 characters. My points are still missing. Bah, it’ll get fixed, but it’s frustrating to go back under 13k ap just because of that.

Okay, I figured how to “earn” my points back. I had to log on gw1, set the HoM on character only, then back on account-based, quit the instance, verify gw2, and repeat one time. That’s quite funny for a fixing x)

cymn.7384:

Okay, I figures how to “earn” my points back. I had to log on gw1, set the HoM on character only, then back on account-based, quit the instance, verify gw2, and repeat one time. That’s quite funny for a fixing x)

Ahhh. Yeah, I remember some people mentioning doing that before. I had to do it once to get my points to show up in GW2, but it wasn’t because they were taken away. I’m glad you got it done, though.

Bugs forum suggests using a HoM portal stone as well

Randulf.7614:

Bugs forum suggests using a HoM portal stone as well

Well, maybe it can fix stuff for some people, but it didn’t do any good for me. I would still suggest logging back on gw1 and going to HoM for those with the same issue.

That letter is hilarious.

I mean, -cough-, it’s probably less fun if you get it. There was a bug a while back that let people bump up their Hall of Monuments points, so this letter was probably part of the correction for that. Some of you might remember the Hall of Monuments being disabled for a good while some time ago, and that was from the same occasion.

If you’re getting it now, and it’s affecting rewards you actually earned, you should probably contact support, and put in a bug report. You can do that in game, but there’s also a thread on this problem in the bug forum.

Sorry for your troubles!

cymn.7384:

Randulf.7614:

Bugs forum suggests using a HoM portal stone as well

Well, maybe it can fix stuff for some people, but it didn’t do any good for me. I would still suggest logging back on gw1 and going to HoM for those with the same issue.

It’s just an extra option for people to try if needed

Update: relogging is not a permanent fix. Went to move some boxes, log back in, new letter….same problem isn’t being fixed by relogging.

Hmm… glad to see I’m not the only one with this issue… Hope there is a fix soon. X_X