Guild Wars 2

So, I was previewing Vigil items to see how they looked the other day. I checked out the greatsword among other things… Left the zone and went about my business. Later I checked my inventory and noticed my 6 gold was down to 1.5 gold. Wondering why, I looked in my inventory and sure enough there is a Vigil Greatsword. This is upsetting. I’m not a gold farmer and therefore 5.5 gold for an accident is a BIG deal to me. Secondly, it’s upsetting because it’s a frigging rare item. I could have crafted 2 exotics for the price of this one rare!!! My guildmate accidentally bought 2 pairs of Vigil Pauldrons, but that was far cheaper than a greatsword. Of course after my heart skipped a beat, I thought, ANet will make me whole, I’ll submit a ticket. Here is there response:

“Hello,

Thank you for contacting the Guild Wars 2 Support Team.

We would like to be able to offer refunds or exchanges for purchases, but at this time we’re unable to make these kinds of adjustments to characters. For the foreseeable future, all in-game purchases such as those made with Karma, gold, or dungeon rewards are final, so please be extra cautious when making these types of purchases. I’m sorry that there’s not more that we can do in this case.

Please let us know if you have any other questions or concerns.

Regards,
Tina
Guild Wars Support Team"

Suggested solutions:
- Fix your system to be able to refund me.
- Disable double-click purchases (I can only assume this is how it happened to me)
- Have a simple confirmation screen, like in most MMO’s
- Have a 2 hour (or whatever) vendor buy back
- Make this items exotics and not rares to justify the costs

This last point is huge. The tier 3 cultural items are insanely expensive. The human helm I know costs 20g!!!!! I’m not upset at the 20g, I’m upset that for 20g I can have about 10 exotic helms of varying stats and graphics. If it’s going to cost 20g’s at a bare minimum make them exotics, my goodness.

Sorry for the whining.