Guild Wars 2

How do I get a refund exactly?
Do I need to submit a support ticket or it will be done to every character in-game automatically?
I’m asking this because I remember that a dev posted here that it will be automatic but when I logged in after the patch I didn’t get a refund(had more then 3 commanders before the patch).

I would wait a couple of days before submitting a ticket. Sometimes these things take a bit.

That’s what I thought as I remember other things that took a while but were automatic.
Anyway will wait about 3 days for the refund. If no refund after that then I will submit a ticket.

What about books you still have in your inventory. We were going to be awarding players commander tomes on our server once they completed commander training. We ended up having all the tomes stuck on 1 player account when you ninjaed the last patch in. Is there a method we should use to get the refund for those books that have not been used?

So just to get it straight, I bought 5 commander tags in past, I have 1 (300g) tag now. That means i get 200g, and i don’t even need to contact customer support for it at all? I really hope so, I could use some good news.

Well I had a total of 8 commanders before the patch(I know I’m crazy XD). so far I got 100 refund in a single mail in-game.
Will wait some more in case they send every 100g separately.

Gaile Gray.6029:

Mor The Thief.9135:

Well I had a total of 8 commanders before the patch(I know I’m crazy XD). so far I got 100 refund in a single mail in-game.
Will wait some more in case they send every 100g separately.

I think in your case you might wish to submit a ticket, since I don’t think there will be waves of distribution and if the numbers don’t align, we’ll want to look into the matter for you.

Thanks!

Will do just that then. Thanks for your reply Gaile!

Gaile Gray.6029:

We just identified an issue and a few players did not receive the correct refund. We’re so sorry! We’ll get that corrected as soon as possible. (Please allow until tomorrow, just in case it’s something that requires extra time.)

Thanks for asking about this, and again, we’re sorry for the mix-up.

This seems to happen a lot (it took a longer amount of time to get my WvW rewards from Season 2, for instance, and now I haven’t gotten the refund for this). I’m curious, is it just very difficult to send out things such as rewards or refunds on a massive scale?

Well I have submitted a ticket as you suggested Gaile.

Now we wait!

Yeah I put in my ticket this morning assuming it was a “bug”

Gaile Gray.6029:

Neko.9021:

Gaile Gray.6029:

We just identified an issue and a few players did *not* receive the correct refund. We’re so sorry! We’ll get that corrected as soon as possible. (Please allow until tomorrow, just in case it’s something that requires extra time.)

Thanks for asking about this, and again, we’re sorry for the mix-up.

This seems to happen a lot (it took a longer amount of time to get my WvW rewards from Season 2, for instance, and now I haven’t gotten the refund for this). I’m curious, is it just very difficult to send out things such as rewards or refunds on a massive scale?

In a word, yes. Because of the way we do it, essentially "manually" it is complicated, and that has a way of influencing the number of issues that may arise. In the long term we hope to have a different means of such distributions, but in the short term, the team does the best it can to get everything properly aligned, and to quickly react to and correct any shortfalls or errors.

Having said that, I have a strong suspicion you will not wait more than another day for everything to be corrected in terms of the Commander tag refunds. I am not promising that, but I’m merely making a personal prediction that they will be done quickly. I hope that’s of some help to you.

So, uh, I still haven’t received my full refund, even with the additional mails. Is there going to be more mail coming in? D:

I had 9 hats previously, so I am expected 6 mails. :c

Hello

I think i got 100 gold too much now lovely support team!

I mean im not sure but i am nearly sure

I had 6 commander tags prepatch (as i can remember myself so far) and got 100 gold yesterday already, today i got another 3 ingame mails with 300 gold, so altogether i think 400 gold!.

But since the new tag costs 300 gold i should have got 300 gold refund i guess!

Can i send you 100 gold back? :P

Cheers

intsch.3570:

Hello

I think i got 100 gold too much now lovely support team!

I mean im not sure but i am nearly sure

I had 6 commander tags prepatch (as i can remember myself so far) and got 100 gold yesterday already, today i got another 3 ingame mails with 300 gold, so altogether i think 400 gold!.

But since the new tag costs 300 gold i should have got 300 gold refund i guess!

Can i send you 100 gold back? :P

Cheers

I’m short 100g. I’ll happily take it.

I haven’t got a mail at all, but i should have gotten 200g. Did you guys process EU servers yet?

I’m on EU.

So far I’ve gotten only 1 mail with 100g and I had 8 tags pre-patch.

Still waiting for either a reply from support or seeing more mail in-game with my refund.

GM Talon.8726:

If you believe you should have received more gold for compendiums you consumed prior to the feature build’s implementation, please submit a ticket and include how many compendiums you believe you had consumed. Keep in mind that only individuals who consumed four or more compendiums prior to 9/9 are eligible for these refunds. You can submit a ticket here: https://help.guildwars2.com/anonymous_requests/new . Be sure to select In-Game Issue for this particular type of inquiry.

Please remain patient for a reply to your request; we have higher than normal ticket volume at the moment, so responses may be a bit delayed.

Thanks Talon :3

Unfortunately, I am in fact missing 100g, but I have a ticket in the que.

GM Talon.8726:

If you believe you should have received more gold for compendiums you consumed prior to the feature build’s implementation, please submit a ticket and include how many compendiums you believe you had consumed. Keep in mind that only individuals who consumed four or more compendiums prior to 9/9 are eligible for these refunds. You can submit a ticket here: https://help.guildwars2.com/anonymous_requests/new . Be sure to select In-Game Issue for this particular type of inquiry.

Please remain patient for a reply to your request; we have higher than normal ticket volume at the moment, so responses may be a bit delayed.

I’ve submitted my ticket yesterday at the time I write this post.

Still waiting for its conclusion after I received a response saying that they are investigating the matter.

Ok I wrote a ticket. Thanks for the good communication on this.

GM Talon.8726:

If you believe you should have received more gold for compendiums you consumed prior to the feature build’s implementation, please submit a ticket and include how many compendiums you believe you had consumed. Keep in mind that only individuals who consumed four or more compendiums prior to 9/9 are eligible for these refunds. You can submit a ticket here: https://help.guildwars2.com/anonymous_requests/new . Be sure to select In-Game Issue for this particular type of inquiry.

Please remain patient for a reply to your request; we have higher than normal ticket volume at the moment, so responses may be a bit delayed.

Support is telling me they refunded the correct amount when they did not.

What should I do? D:

So I bought a commander tag but didn’t open it before the patch. Just tried to open but it disappeared and no tag. Does that mean I will get a refund?

Well, I’ve waited 2 days since the last response from support saying they’re investigating the matter.
Nothing since. Even sent a reply to that asking if there was any update. Should I be worried?