Guild Wars 2

I’m kinda curious why there’s no option to report someone for staff impersonation. Also, under what catergory are we supposed to report a player for such an offense?

If they have a misleading name, report them for inappropriate character name.

If they are pretending to be a GM, report them for scamming.

Ayrilana.1396:

If they have a misleading name, report them for inappropriate character name.

If they are pretending to be a GM, report them for scamming.

This. You could also screenshot your evidence, submit a support ticket, and then update your ticket with your screenshots.

It’s probably too rare to have its own category, but I’d report them for scamming.

Even if they’re not trying to get money or items it’s still a scam since they’re deliberately misleading people.

You can also report using the ‘Verbal Abuse’ option, as the CS Team will check the chat logs.

Here’s a Dev post outlining this practice:

https://forum-en.gw2archive.eu/forum/support/support/GM-Team-Now-Giving-Some-Warnings/first#post4347535

Gaile Gray

…

If you believe someone has impersonated an ArenaNet staff member, report it immediately. Select the player and, because we don’t have an “impersonation” option in our in-game report system, choose “offensive chat.” If you’re really concerned about it, submit a ticket with the exact name of the impersonator, the map, the time and your time zone, and the date.

…

Good luck.

Also worth noting that actual Anet GM’s who are on duty have a very noticeable ‘GM’ tag floating over their heads when ingame.

Anet inhouse Guild members have the equally noticeable Anet logo in red next to their name – and all ingame emails sent by anyone who isn’t an official Anet staffer say so at the bottom, right next to a yellow triangle warning tag.

Keep these points in mind and report anything that doesn’t match with them.

[EDIT] Another thing to watch out for is anyone recruiting for a Guild who uses the words ‘Anet ALLOWS players to join (insert name of their Guild)’.

That is (in my view) borderline misleading behavior and can easily fool newer players. I’ve seen this done personally by one Guild Leader in particular, every time they try to recruit to their Guild through chat (originally from Sorrows Furnace and currently on Henge of Denravi – not naming and shaming for obvious reasons).

Breeze

That’s a mistake. If players are going to make a report, they already have a good idea of which option they’re looking for. So long as they’re unambiguous, you’re fine.

Not including those options in there means problems don’t get reported at all.
Firstly because if players have to go to the effort of opening up the website and submitting a ticket, they’re not going to bother most of the time – unless it’s serious, e.g. they’ve lost gold.
Secondly because even if they do submit a ticket, there’s too many chances to miss, or misspell, important information and thus nothing happens.
In some cases the in-game report is more reliable simply because it has access to information the players don’t – the proliferation of obscene guild names in WvW has happened precisely because the ticket-based reporting system doesn’t work.

Ben K.6238:

That’s a mistake. If players are going to make a report, they already have a good idea of which option they’re looking for. So long as they’re unambiguous, you’re fine.

Not including those options in there means problems don’t get reported at all.
Firstly because if players have to go to the effort of opening up the website and submitting a ticket, they’re not going to bother most of the time – unless it’s serious, e.g. they’ve lost gold.
Secondly because even if they do submit a ticket, there’s too many chances to miss, or misspell, important information and thus nothing happens.
In some cases the in-game report is more reliable simply because it has access to information the players don’t – the proliferation of obscene guild names in WvW has happened precisely because the ticket-based reporting system doesn’t work.

THIS!!!!! SOOOOOO MUCH THIS!!!!!!!!! I cant tell you the number of times ive seen sexual references in a players guild name, with no real way to report it. Ive tried using the inappropriate player name… ive tried engaging them in chat to describe the meaning of their guild name and reported the chat… still, I see 90% of the players with offensive guild names STILL using the said name. ts not like I report frivolously on anything that REMOTELY seems inappropriate, but when I see names like “we Fuchs U MoM” or other similarly named names/guild names, I report that… and nothing happens.

We need a way to directly report guild names as an option. I still see a person I reported that uses a female name with the last name Fuchs that I know several of my guild members have reported, and I myself have reported. I keep that person on my friends list just to see if the name gets changed, and guess what…. its still there, 2 months later….

Then may I suggest a Support/Help article that outlines what the correct choice be for the various offenses that aren’t on the drop down that routinely get posted in the forums like this or offensive guild names/tags etc. It would give the those who routinely are the first to reply a link that is “official”.

Question: There’s an actual GM tag? I know about the ANet guild icon over the names… but never an on-duty GM tag. Any chance that someone could post an attachment of what they look like?

Silas Eorth.7348:

Question: There’s an actual GM tag? I know about the ANet guild icon over the names… but never an on-duty GM tag. Any chance that someone could post an attachment of what they look like?

I don’t have a screenshot, but I can tell you what to look for. A real GM will have “GM” in their name. It seems simple, but when you name a character the game deals with the capitol letters for you. A player name can’t have two capitol letters next to each other.

GM Mordecai – real
Gm Mordecai – fake
G M Mordecai – also fake

Gaile Gray.6029:

Folks, at this time and for the foreseeable future, we will not be able to expand the list of reportable offenses through the in-game report system. It’s a nice goal, and we’ve requested a modest expansion that would add a few extra types of offenses. (It’s not realistic to have every single possible infraction, as you can imagine.) However, such an expansion is far more complex than, say, expanding a drop down on a website. Expanding the in-game report list would require involvement of the Web, Programming, and Systems Teams and frankly, there are a number of other things that require more immediate attention.

So again, it’s important to note that we do have a working and workable system that anyone can use. Please consider using the in-game system as it is designed and submitting a ticket for other instances of concern. That will allow us to take care of all issues of concern as efficiently and meaningfully as possible.

If you feel that something is not being handled as promptly as it should be, feel free to talk to CS via a ticket.

Thanks so much.

Perhaps adding a text field to the report feature would be handy. Something like, “Reason for your report. This is optional.” That way when someone reports something that may not exactly match the limited report choices they can explain why.

JaddynnStarr.5201:

Ben K.6238:

That’s a mistake. If players are going to make a report, they already have a good idea of which option they’re looking for. So long as they’re unambiguous, you’re fine.

Not including those options in there means problems don’t get reported at all.
Firstly because if players have to go to the effort of opening up the website and submitting a ticket, they’re not going to bother most of the time – unless it’s serious, e.g. they’ve lost gold.
Secondly because even if they do submit a ticket, there’s too many chances to miss, or misspell, important information and thus nothing happens.
In some cases the in-game report is more reliable simply because it has access to information the players don’t – the proliferation of obscene guild names in WvW has happened precisely because the ticket-based reporting system doesn’t work.

THIS!!!!! SOOOOOO MUCH THIS!!!!!!!!! I cant tell you the number of times ive seen sexual references in a players guild name, with no real way to report it. Ive tried using the inappropriate player name… ive tried engaging them in chat to describe the meaning of their guild name and reported the chat… still, I see 90% of the players with offensive guild names STILL using the said name. ts not like I report frivolously on anything that REMOTELY seems inappropriate, but when I see names like “we Fuchs U MoM” or other similarly named names/guild names, I report that… and nothing happens.

We need a way to directly report guild names as an option. I still see a person I reported that uses a female name with the last name Fuchs that I know several of my guild members have reported, and I myself have reported. I keep that person on my friends list just to see if the name gets changed, and guess what…. its still there, 2 months later….

Without knowing the exact situation, to me your final concern may not mean anything sexual at all. “Fuchs” is actually a German surname that means “fox”. Heck, I named a male toon of mine “Joachim Fuchs” in reference to an original character I had made years ago who was German. But the guild name…that definitely sounds like a tricky way to make an offensive reference. The character name, though…we’d have to find out if the player meant it as a innuendo or was just using the German surname.