Guild Wars 2

I didn’t find an area under Support that allowed me to provide feedback, which I promised to provide. Therefore, the forums will have to do!

I completed the Chak Gerent event a few times in June, but I wasn’t awarded the Mistward Helm Casing. It wasn’t a common issue, and the event didn’t have an achievement to make it easy to prove completion.

The Support team was very thorough in their investigation, despite the relatively unimportant nature of the request. I appreciated their diligence and understand the potential floodgate of requests that could potentially follow an easily awarded item. While it’s unfortunate that this is necessary, I trust that they understand their audience. They see all the support tickets, justified to ridiculous, dire to entirely unimportant.

In the end, I’ve suggested that game design capture any and all events or quests as achievements if these events or quests are associated to collections or other longer, chain achievements. They don’t have to have much of an achievement point assignment, if any; they would just be there to easily prove completion in the event that any rewards were missing.

I took the necessary screenshots the second time around to document the issue. Thankfully, I received my Mistward Helm Casing (Cheers GM MarlFox!) and completed the collection. This is one satisfied customer, so thank you GW2 Team!

The customer service in this game is amazing! They have really helped me out a couple of times and I am grateful.

I am glad they were able to help you.

I’m glad they were able to help you.

I’ve been fortunate to rarely need to contact Customer Service, but every time I have they’ve been helpful. Even when it was something that’s probably a pain for them to deal with, like when I forgot the password for my free account and couldn’t use the account recovery process because I didn’t have a key, but didn’t want to just start a new one.