why should paying customers not complain, and ask for fixes?
You paid 50$ to get access to the game and that’s it. Do you expect them to send you loveletters now? You can complain and I am pretty sure the devs appreciate it if it is constructive but most of the time you just see people crying and begging for changes for their own benefit.
People are entitled to complain all they want. That’s fine.
Well thought out, constructive posts will likely get noticed by someone at Anet. Unfortunately, a lot of posts are either lacking in data, lacking in thought process, or worded so offensively, with so much hyperbole, that it’s hard to take them seriously.
I don’t think people realize if they worded their stuff in less offensive ways it’s far more likely to be passed up the line.
It has been confirmed that CMs take important stuff up to the devs on a daily basis. If all the trolls would post coherent posts, that would increase the noise in these daily updates and drown out some of the more important topics. Don’t encourage people to write proper suggestions
Hopefully they only take the complaints you approve of to the devs because those are the only important issues. And by coherent posts you must mean anyone that writes a post you disagree with is a troll? Yeah that makes sense….
You forget about a little thing called human nature. And human nature is human.
SO you see someone that just badmouths everything, and you know…it’s not a great look. You take what he’s saying with a grain of salt, because so much of what that person says is just negative assumptions. Not factual.
Someone else comes along and says much the same thing, but calmly, without offering offense. Language and use of language is very important. I’m sure you’ve heard people say, “It’s not what you say but how you say it.” That cliche exists for a reason.
Why should anyone take seriously anyone who behaves that way?
’"It’s not what you say but how you say it." That cliche exists for a reason.’
It largely exists because most people prefer to nod their heads rather than use them. The cliche has resonated well in the pop-business culture as it meshes nicely with the later 20th century’s apotheosis of image over character and the general trend to confuse medium and message since McLuhan.
As communication is about the transfer or exchange of information or meaning, the content of communication is crucial. It can be communicated well or poorly, but it’s all about what you have to say, not how well you say it. Through dialogue it’s often possible to arrive at even the poorest communicator’s intended meaning and it’s often worth the effort.
This is also an ideal attitude for working with ideas on the forums. There are a variety of viewpoints here and people of various levels of skill in communication. But, most complaints are put forward as ideas. It is therefore better to engage with the ideas presented rather than move ad hominem and focus on personalities or the specific ways people share them. This usually raises the level of debate and prevents the most common form of derailment which is to move from the ideas to the people offering them.