Guild Wars 2

Maybe I’m missing something, but there seems to be a lack of interactivity between Anet and the community.

The recent updates to the ranger’s shortbow and the guardian’s greatsword were met with a significant outpouring of feedback (hundreds of posts across a multitude of threads). The update notes were either inapt, or misleading, since the explanations didn’t line up with the resulting changes.

The community’s feedback was met with… nothing? There doesn’t appear to be any response from Anet, which has compounded the critical sentiments already brewing. There has been no attempt at elaborating, placating, rebutting, dismissing, or any other form of dialogue with the community. This seems rather disingenuous coming from the company that stated:

“Community is an essential part of every online game. As our Global Brand Manager Chris Lye likes to say, ‘We’re not a video game company, we’re a community building company. We just happen to have one of the coolest ways to build a community, which is through a video game.’ Community is at the heart of all of us here at ArenaNet; it was at the core of the philosophy of Guild Wars from the beginning. And, like ArenaNet is innovating and changing the genre by thinking boldly (and going boldly where no game development studio has gone before), we’re always coming up with new ways to work together with all of our passionate fans out there.”
(http://www.arena.net/blog/building-community)

What changed between then and now?

This is imo the biggest problem the game has.

Bugs, lack of content and bots are, sadly, to be expected in an MMO (Although the amount of those problems in GW2 is quite staggering).
But the silence from ANet is what hurts the game most. There are many problems in the game which can be traced back to bad design. Wv3 and the whole PvE balance for example. No word from ANet on how they intent to deal with those issues. There is also no comment on more immediate issues like botting, etc. except “We are looking into it” which is universally understood as “Shut up” or some blog posts about some “vision” for the game which has nothing to do with reality and is imo a slap in the face of the players.