Guild Wars 2

This applies in Map Chat or Pvp or any other game mode. We have been instructed to report these abusers, but there is no evidence that it anything is done. This is because, if anything was done they players involved would be silenced, or not in the game.

Use of the profanity filter is optional, verbal abuse is not.

I need Anet to be better at managing this small group of players who feel free to degrade others.

There are other game options available if this basic task can not be more effectively done.

I mean at this age do people still care about verbal abuse on the internet? If you truly care then just block them. But I honestly couldnt care less when some random stranger on the internet talk trash to me.

No evidence?

The outraged posts where someone makes a thread to complain that they were suspended for verbal abuse is evidence. The last thread like yours where someone said that reporting doesn’t work had at the same time a thread come up in the Account Forum to complain they were suspended for language. Since the main body of their thread was KITTEN KITTEN KITTEN SUSPENDED KITTEN, that thread was deleted shortly after but it was there. There was one post I saw where people were pleading the case of a guildie who had been banned after repeated suspensions for language. I consider that evidence also.

It’s a problem in all MMOs that is easily solved with blocking. This doesn’t make it right of course and is not an excuse for the behavior. But there’s no reason a player can’t simply block toxic players like this and move on. Negative attention seeking is served best with ignoring anyway. Fortunately this is much easier to do in game than real life.

From a locked thread, so I can’t quote it directly. Some of it is talking about concerns the OP of that thread brought up, but the background information is just as relevant.

Gaile Gray
Perhaps you do not understand that systems we have in place. We have people, live 24/7/365, who monitor in-game reports. They review names and see if they are outside our Naming Policy. If so, they are actioned. They review chat — and the strings around it — to see if the chat is truly offensive. These team members are active, and reactive, on a minute-by-minute basis.

Does this mean they will be able to deal with every single individual who steps across the line? No. But time after time, I see people claim “I report and they’re still in the game” without knowing that the person may have been warned, may have served a time-out, may be pending escalated review. What you observe is absolutely not evidence that nothing was done.

We also have the block system. Complaints that “it’s so long” are without merit. If someone is misbehaving, it’s a two-second process to block them, even block and report them, and then move on. Unless there something beyond that concern, say, a desire to play a special role in the community?

But on that last bit — the submittal of reports — be aware that when doing that, agents will also look for the possibility that the issue is deeper and broader than was reported. We have seen many cases of “abuse by support” where someone who feels dislike towards another player reports that player — sometimes in the game, sometimes on the forums, sometimes through tickets — and during the investigation we notice a situation called “mutual antipathy” where both players are guilty of misbehavior and they are trying to influence the infraction of the other person’s account.

And on the subject of issues that cross into real life: We do not have the ability to handle real-life death threats. No company of our type does. Issues that cross into real life, such as threats, stalking, harassment, etc., should always be directed to your local law enforcement agency. And we strongly encourage anyone who has issues of this sort to contact that agency immediately and without hesitation. If there are any ways in which we can support a law enforcement agency, we will do so to the full extent of the law.

So:
We have tools.
You have tools.
You have the ability to submit reports.

We will react as swiftly as possible and in the most appropriate manner.
Real-life concerns should be reported to your local law enforcement agency.
And with that, I’m closing this thread. It started with bias and is being bumped repeatedly to press home a personal opinion in ways that do not acknowledge the realities of the situation. If anyone feels he or she has more to say on this subject, or more questions to ask, you are welcome to discuss your concerns directly with Customer Support through a ticket. If you want to report players, again, you may do so through a ticket or through the in-game report system.

Correct, verbal abuse is not okay. So when you see it, you report and if you are really bothered by it, you block. Anet handles the rest.

Not sure what else you want them to do? Some people need a slap on the wrist and then they step in line, others learn from a few suspensions. And those who are extremely bad will eventually get banned.

Unless you think that someone who is abusive in chat should have their account banned on the first report.

This is what I do when some player say thing in chat against rule like verbal abuse. It do not happen often but I first report (so Anet can decide) then I block this person. Never have to see what they say again. If some player make habit of verbal abuse in chat some time many people probably block them and they find they only talk to self in chat or only other people that do not care about this. If other people want to read garbage that their choice. But with block I never see garbage from person that say it again. It work good so far.

Verbal abuse is so subjective though. And since its up to Anet to decide, then arguing really does nothing.

I think perhaps people are just not reporting them thinking anet will just magically know

Came here just to link Gaile’s post, which Just a Flesh Wound beat me to.

If you have a problem with someone, report it, block them, and move on. If you’re following them to see if they get banned or not, you’re giving them an unexpected and probably unhelpful amount of your time and attention. If you’re in a guild or playgroup with them, work it out or split off, just like in real life.

Reports get looked at, and people get in trouble, but, just like in real life, a lot of the time you won’t personally see the results.

Perhaps you should look into /play single player games. Fact is the world does not care about your feelings. Unless overly racist chances are nothing will occur as a result of that player calling you a knucklehead for triplecapping close.

Nor does anet need to overact banning every player because another players feels were minorly hurt.