Guild Wars 2

Hey guys. I’ve been with the game since January of this year and have put many hours into it. I never had any issues really with the ping and what not. It usually averaged around 45 for the most part. Since the DDOS attacks a couple months back, I have been experiencing spikes to 4,000+ everyday. Especially around the hours of 7-10pm CT. No matter what map I am on or area, I will go from 45 to anywhere between 300-4,000+ ping pretty consistently. This also happens during the morning and afternoon. Just not as frequently. I have contacted GW2 support and have run multiple tests, such as the one specifically for their game, pingplotter, WinMTR, etc. Every test has shown that around the 7th Hop, which is Telia.net, I’m receiving over 15% packet loss from that one and every one listed after. They say they can’t do much on their end because it’s on Telia’s end first. I tried my ISP and they have said the same thing. I can’t raid, do fractals, dungeons, basically anything anymore because my screen freezes for 8 seconds at a time, can’t maintain rotations, skills not activating, etc.

I’m asking here because it’s my last hope for a possible fix. I love the game and want to continue playing it for as long as it will let me. Super excited for the new expansion release, but with my current situation, it’s hard to get that excited anymore because I can hardly even play. I guess what I’m hoping for is a possible fix to all of this. Is there even a fix? Or am I going to have to leave the game unwillingly? I have tried all the other games I have and do not experience this issue. Thank you for your time.

even tho this belongs in the tec forum .

I can tell you tho for me s/s/d drive . load times for any map is give or take 10 seconds at the best or worst case .but I also keep my firewalls set to high blocking uneed traffic from the internet . also too I use guild wars 2 launch buddy . to get the most lowest server ping rates and faster loading time

Khaos Gedz.8356:

I tried my ISP and they have said the same thing. I can’t raid, do fractals, dungeons, basically anything anymore because my screen freezes for 8 seconds at a time, can’t maintain rotations, skills not activating, etc.

I’ve dealt with this before and the only advice i can give is to be more aggressive when dealing with the ISP. They can do more than the nothing they say.

First make sure you’re speaking to a supervisor or someone capable, they’ll know how to escalate the situation and put in a maintenance ticket for that node through Telia or L3 whichever backbone is causing the issue.

Additionally, if you’re ISP hasn’t already offered to do so have them come out on site and check the wiring. I’ve had some issue that presented themselves in a manner similar to what you describe only to find out the wiring had over time eroded and needed to be redone.

TexZero.7910:

Khaos Gedz.8356:

I tried my ISP and they have said the same thing. I can’t raid, do fractals, dungeons, basically anything anymore because my screen freezes for 8 seconds at a time, can’t maintain rotations, skills not activating, etc.

I’ve dealt with this before and the only advice i can give is to be more aggressive when dealing with the ISP. They can do more than the nothing they say.

First make sure you’re speaking to a supervisor or someone capable, they’ll know how to escalate the situation and put in a maintenance ticket for that node through Telia or L3 whichever backbone is causing the issue.

Additionally, if you’re ISP hasn’t already offered to do so have them come out on site and check the wiring. I’ve had some issue that presented themselves in a manner similar to what you describe only to find out the wiring had over time eroded and needed to be redone.

Can confirm that last one. Old, rickety, patched wiring was giving out, but I didn’t want to trouble the company about it. At least 3 modems and routers later, finally got tired of it and had the wiring replaced. Internet was significantly more stable afterward.

Also, check to make sure your company isn’t throttling you back. Call and complain about the spikes, and less-than-subtly suggest it’s them clipping your net speed. They’ll hem and haw and eventually reset your connection on their end, which usually helps, even if you just hard reset your modem by cutting the power for half a minute.

As far as the ping path issue, there’s not much I know of to do about it. :\

One avenue is to use a VPN, and bypass the Telia backbone, if possible. (Telia is notorious for these kinds of issues.)

Good luck.