Guild Wars 2

So my bro isn’t into the min maxing as much as me so I helped him buy gear for his 80. Got him all the runes and sigils and put them in the gear for him. I’m on my Thief and buying heavy armor and weapons I can’t possibly use. When I tried to send it to him it acted like it was all soulbound. It still said “soulbound on use” or whatever but won’t go in the guild bank and can’t be mailed.

Apparently there is a bug where if you socket stuff it has a good chance to bug out and think it’s soulbound.

Support has no tools to help with this stuff, I just did it with rares so lost ~3 gold but if someone did this with full exotics… ouch..

edit: oops… buy

If you put runes or sigils on equipment it becomes soulbound to you?

It’s not a bug. Putting anything into the upgrade slot will make the item soulbound to you. Pretty sure a prompt comes up when you do that too.

EDIT: Straight from the wiki:
“Applying an upgrade to equipped item causes that item to become soulbound.”
http://wiki.guildwars2.com/wiki/Upgrade_component

Gelltor.3015:

If you put runes or sigils on equipment it becomes soulbound to you?

I believe a message even pops up to say that, if I’m correct.

Yes, when you attempt to modify the equipment in a manner that will automatically bind it to you, a warning prompt appears in the middle of your screen which you must accept to continue with the alteration.

Not all the pieces acted soul bound and not a single one turned it’s status to “soul bound”

Something’s not right.

There should be some protection mechanism in-built to prevent this. Why would anyone want to soulbound an item which they cannot use? If anything, it probably has to be an accident or oversight on the players’ part and therefore the game should have some in-built protection to safeguard against this. Putting a confirmation dialog is just so meaningless, though it succeed in shifting the responsibility to the player and hence Anet can claim non-responsibility.

Agreed?

Stiv.1820:

Apparently there is a bug where if you socket stuff it has a good chance to bug out and think it’s soulbound.

It’s not a bug, it’s how it’s always been. Augmenting gear has always put it into that sort of bound state.

There could be a warning included in the popup that occurs if you’re replacing anything already in the gear…but…

If you know enough about buying and socketing stuff in gear to the point that you have money and expertise to do this for a friend, how did you not already know that this behavior occurs?

Assassinin.4963:

There should be some protection mechanism in-built to prevent this. Why would anyone want to soulbound an item which they cannot use? If anything, it probably has to be an accident or oversight on the players’ part and therefore the game should have some in-built protection to safeguard against this. Putting a confirmation dialog is just so meaningless, though it succeed in shifting the responsibility to the player and hence Anet can claim non-responsibility.

Agreed?

No, I don’t agree at all. When a dialog box comes up saying “THIS WILL SOULBIND THIS OBJECT TO YOU, ARE YOU SURE???” I think that is plenty.

We have way too many warnings about using hairdryers in the shower as it is. People need to start assuming responsibility for their actions and ignorance.

And not to be mean, but I don’t for a second believe he didn’t get the message saying that would soulbind it, nor do I believe it doesn’t say “soulbound” on the item description.

For those unaware, yes, you get a popup when you go to upgrade an item that says the item will become soulbound to you. The bug is that the item does not say soulbound after you do this, and in fact even still asks you if you want to make it soulbound AGAIN when you try to equip it. It is, however, soulbound after you stick in the upgrade.

You did click through a warning about them becoming soulbound. You just didn’t think they really would become soulbound because of that little display bug.

I know in Rift, you’d submit a ticket and they’d fix your mistake, even when it’s blatant player-error like this. They view it as customer-care, with a real service attitude about support.

NCSoft, in my experience playing Lineage 2, doesn’t view support tickets as a customer-care thing, more like a police thing. So if you got scammed or lost items or whatever, all you can do is file a report.

Just like in real life, you’re better off never talking to a cop.

Rakhar.4615:

Also, my inner child demands I point out that you shot yourself in the foot here. And your account name is “Shootsfoot”.

/snicker

How so? About the bug not labeling the item soulbound? Ok, I’ll concede that. But seeing he says he fully-geared his brother, he had to click past that warning window how many times?

mulch.2586:

I know in Rift, you’d submit a ticket and they’d fix your mistake, even when it’s blatant player-error like this. They view it as customer-care, with a real service attitude about support.

NCSoft, in my experience playing Lineage 2, doesn’t view support tickets as a customer-care thing, more like a police thing. So if you got scammed or lost items or whatever, all you can do is file a report.

Just like in real life, you’re better off never talking to a cop.

Well that post seemed helpful and on-topic. It’s a good thing the game has players like you around to support it, otherwise people might get negative impressions.

/sarcasm

Shootsfoot.9276:

Rakhar.4615:

Also, my inner child demands I point out that you shot yourself in the foot here. And your account name is “Shootsfoot”.

/snicker

How so? About the bug not labeling the item soulbound? Ok, I’ll concede that. But seeing he says he fully-geared his brother, he had to click past that warning window how many times?

Ah, I am very…very…tired. I work overnights and I’m still up. I mistook you for him with the quote you did. Thus, I’ve already deleted the post as of a few seconds after making it.

Yes apparently I never heeded the warning. I thought it was about destroying the rune/sigil that was in there. Every time I’ve done this for myself I’ve had to soul bind when I equip. That along with it not making logical sense to bind, I never put it together.

So the bug is the reverse then. When you soul bind items you cannot possibly use, it doesn’t say it is soul bound.

Stiv.1820:

So the bug is the reverse then. When you soul bind items you cannot possibly use, it doesn’t say it is soul bound.

No, it has nothing to do with your ability to use the item. It’s when you put an upgrade in any item that is not already soulbound to you. I does make the item soulbound, just like it tells you it’s going to. It just doesn’t change the message on the item tooltip.

Rakhar.4615:

mulch.2586:

I know in Rift, you’d submit a ticket and they’d fix your mistake, even when it’s blatant player-error like this. They view it as customer-care, with a real service attitude about support.

NCSoft, in my experience playing Lineage 2, doesn’t view support tickets as a customer-care thing, more like a police thing. So if you got scammed or lost items or whatever, all you can do is file a report.

Just like in real life, you’re better off never talking to a cop.

Well that post seemed helpful and on-topic. It’s a good thing the game has players like you around to support it, otherwise people might get negative impressions.

/sarcasm

I actually did mean for it to be helpful and on-topic.

If you played a game owned by a US company (say Rift or WoW), you’ll have mistaken expectations about customer support when you approach an NCSoft-owned game (or I suspect any Korean/East Asian company, my experience with Sony was similar).

GW2 support are there to enforce rules and report bugs, not there to help you.

I’m sorry for the OP’s loss. It sounds actually minimal, not exotic stuff, and you can salvage the runes.

Rakhar.4615:

Stiv.1820:

So the bug is the reverse then. When you soul bind items you cannot possibly use, it doesn’t say it is soul bound.

No, it has nothing to do with your ability to use the item. It’s when you put an upgrade in any item that is not already soulbound to you. I does make the item soulbound, just like it tells you it’s going to. It just doesn’t change the message on the item tooltip.

I realize this. I was just hinting at my lack of understanding how you can even soul bind items you can’t use. What activity is this designed to prevent? I also don’t understand how I was able to send him the boots which I had just put a rune in as well.

mulch.2586:

Rakhar.4615:

mulch.2586:

I know in Rift, you’d submit a ticket and they’d fix your mistake, even when it’s blatant player-error like this. They view it as customer-care, with a real service attitude about support.

NCSoft, in my experience playing Lineage 2, doesn’t view support tickets as a customer-care thing, more like a police thing. So if you got scammed or lost items or whatever, all you can do is file a report.

Just like in real life, you’re better off never talking to a cop.

Well that post seemed helpful and on-topic. It’s a good thing the game has players like you around to support it, otherwise people might get negative impressions.

/sarcasm

I actually did mean for it to be helpful and on-topic.

If you played a game owned by a US company (say Rift or WoW), you’ll have mistaken expectations about customer support when you approach an NCSoft-owned game (or I suspect any Korean/East Asian company, my experience with Sony was similar).

GW2 support are there to enforce rules and report bugs, not there to help you.

I’m sorry for the OP’s loss. It sounds actually minimal, not exotic stuff, and you can salvage the runes.

It wasn’t a big loss. I got 7 ectos out of it all. If it had been exotics I would have been hurting.

And yet he can buy gear off of the TP which comes already upgraded thus setting him up for a major mind kitten. Does give a popup warning of becoming soulbound though.

Stiv.1820:

Rakhar.4615:

Stiv.1820:

So the bug is the reverse then. When you soul bind items you cannot possibly use, it doesn’t say it is soul bound.

No, it has nothing to do with your ability to use the item. It’s when you put an upgrade in any item that is not already soulbound to you. I does make the item soulbound, just like it tells you it’s going to. It just doesn’t change the message on the item tooltip.

I realize this. I was just hinting at my lack of understanding how you can even soul bind items you can’t use. What activity is this designed to prevent? I also don’t understand how I was able to send him the boots which I had just put a rune in as well.

It’s probably there to make sure you aren’t somehow giving him upgrades that you have already used yourself, via transmute or something. Maybe there are soulbound on pickup upgrades, I don’t know. Maybe they just don’t want you sticking upgrades in your items and then selling them on the trading post for more money.

Whatever the reason, items bind when you upgrade and there is a warning about it that you didn’t bother to read. Be glad it wasn’t an exotic or something and pay attention next time you’re playing around with gear.

Slither Shade.4782:

And yet he can buy gear off of the TP which comes already upgraded thus setting him up for a major mind kitten. Does give a popup warning of becoming soulbound though.

Yes, I admit I’m guilty of seeing what I want to see. I think I lazily skimmed that over the fist time I ever did it and figured it was warning me about destroying the current runes.

Shootsfoot.9276:

Assassinin.4963:

There should be some protection mechanism in-built to prevent this. Why would anyone want to soulbound an item which they cannot use? If anything, it probably has to be an accident or oversight on the players’ part and therefore the game should have some in-built protection to safeguard against this. Putting a confirmation dialog is just so meaningless, though it succeed in shifting the responsibility to the player and hence Anet can claim non-responsibility.

Agreed?

No, I don’t agree at all. When a dialog box comes up saying “THIS WILL SOULBIND THIS OBJECT TO YOU, ARE YOU SURE???” I think that is plenty.

We have way too many warnings about using hairdryers in the shower as it is. People need to start assuming responsibility for their actions and ignorance.

And not to be mean, but I don’t for a second believe he didn’t get the message saying that would soulbind it, nor do I believe it doesn’t say “soulbound” on the item description.

This is akin to a salesperson coming to an individual asking “I am selling you a bottle of air for US$500. Are you sure you want to buy it?”. If the individual say yes (to the extent of actually signing a contract for it), and paid US$500 but later complain to the court of law, the judge will probably look at it from the yardstick of reasonable-ness rather than just the black and white contract signed.

The question arises on whether the bottle of air is indeed of material use to the individual who purchased it. Even if it shall be claimed that the bottle of air contains perhaps more oxygen than normal air and hence may provide some benefits to the individual, then the next question of reasonable-ness would be whether it cost as much as US$500 to purchase that bottle of air. The cost of similar high-oxygen product used in the medical industry would probably provide some benchmark on the reasonable costing.

If the test of reasonable-ness shall raise a doubt, then it would not be unreasonable to ask the salesperson to justify why a refund (or a partial refund) on his product is not reasonable. And whether the salesperson is partially accountable for not making a clear presentation of his product which led to some misunderstanding on the part of his customer?

Back to the currrent context, the question to ask would be “is there a reasonable use for purchasing a soulbound item which a player cannot use?”. If the answer is yes, for example to salvage it to gain crafting material e.g., then the next question to ask is “would another item out there be available for salvage that potentially yield the same crafting material. And if it exist, then what is its cost?” “Is the cost paid by the individual to purchase that exotics items reasonable for the purpose of salvage when another substitute item is available at a (probably) lower cost?”

If we were to further nitpick on this matter, the dialog confirmation box may have stated that the item may be soulbounded but has not detailed the consequence of being soulbounded within the same context of the dialog box. Is it reasonable to assume any player to fully comprehend the meaning and consequences of soulbound item and whether the term ‘soulbound’ is so universally known that it is ‘reasonable’ for any public individual to know its full meaning without further explanation?

If there are doubts, then Anet cannot claim full non-responsibility on its part but has to shoulder some responsibility.

Agreed?

Was not giving you grief OP I meant that if relying on intuition this game does not make sense. You can buy upgraded items which would set you up to assuke that someone else upgraded it and it did not become soulbound to them so why shouldnt you be able to do it. Another example is the storyline where you are in a cave underground and must keep an eye on some old flags which move to indicate when hurricane force winds are going to blow you off a ledge to your death. No other wind effects in the entire game other than Elementalist push back skill to my knowledge but hurricane force winds underground. Ok…..

Thanks for reminding other players to not attempt it. Good luck and have fun.

Assassinin.4963:

Shootsfoot.9276:

Assassinin.4963:

There should be some protection mechanism in-built to prevent this. Why would anyone want to soulbound an item which they cannot use? If anything, it probably has to be an accident or oversight on the players’ part and therefore the game should have some in-built protection to safeguard against this. Putting a confirmation dialog is just so meaningless, though it succeed in shifting the responsibility to the player and hence Anet can claim non-responsibility.

Agreed?

No, I don’t agree at all. When a dialog box comes up saying “THIS WILL SOULBIND THIS OBJECT TO YOU, ARE YOU SURE???” I think that is plenty.

We have way too many warnings about using hairdryers in the shower as it is. People need to start assuming responsibility for their actions and ignorance.

And not to be mean, but I don’t for a second believe he didn’t get the message saying that would soulbind it, nor do I believe it doesn’t say “soulbound” on the item description.

This is akin to a salesperson coming to an individual asking “I am selling you a bottle of air for US$500. Are you sure you want to buy it?”. If the individual say yes (to the extent of actually signing a contract for it), and paid US$500 but later complain to the court of law, the judge will probably look at it from the yardstick of reasonable-ness rather than just the black and white contract signed.

The question arises on whether the bottle of air is indeed of material use to the individual who purchased it. Even if it shall be claimed that the bottle of air contains perhaps more oxygen than normal air and hence may provide some benefits to the individual, then the next question of reasonable-ness would be whether it cost as much as US$500 to purchase that bottle of air. The cost of similar high-oxygen product used in the medical industry would probably provide some benchmark on the reasonable costing.

If the test of reasonable-ness shall raise a doubt, then it would not be unreasonable to ask the salesperson to justify why a refund (or a partial refund) on his product is not reasonable. And whether the salesperson is partially accountable for not making a clear presentation of his product which led to some misunderstanding on the part of his customer?

Back to the currrent context, the question to ask would be “is there a reasonable use for purchasing a soulbound item which a player cannot use?”. If the answer is yes, for example to salvage it to gain crafting material e.g., then the next question to ask is “would another item out there be available for salvage that potentially yield the same crafting material. And if it exist, then what is its cost?” “Is the cost paid by the individual to purchase that exotics items reasonable for the purpose of salvage when another substitute item is available at a (probably) lower cost?”

If we were to further nitpick on this matter, the dialog confirmation box may have stated that the item may be soulbounded but has not detailed the consequence of being soulbounded within the same context of the dialog box. Is it reasonable to assume any player to fully comprehend the meaning and consequences of soulbound item and whether the term ‘soulbound’ is so universally known that it is ‘reasonable’ for any public individual to know its full meaning without further explanation?

If there are doubts, then Anet cannot claim full non-responsibility on its part but has to shoulder some responsibility.

Agreed?

Sorry, I’m at work, I don’t have time to argue such a petty issue, to be honest.

You don’t believe in personal responsibility and education. I do.

Bottom line.

Shootsfoot.9276:

nor do I believe it doesn’t say “soulbound” on the item description.

Try it with some cheap items. Buy a piece of gear, buy a rune, slot the rune. It doesn’t change to soul bound in the description and if you equip it, it will warn you that it’s going to bind to you. I’ve upgraded many item to use myself and they always warn when I’m about to put them on.

Honestly, based on everything in this game, I almost would not even believe that warning if I did read it.

It’s too bad that this happened to you, but you can’t act like this is anyone’s fault but your own…

I think you guys may have misread what I am trying to say in my earlier post.

It is NOT about shirking away from one’s personal responsibility in this episode. The original poster has admitted that he is probably lazy and has therefore claimed his personal responsibility in this event. I myself think he is also partially responsible for what happen. He cannot be totally non-responsible.

The point I am trying to drive at is: Is Anet fully non-responsible in this episode by its implementation and lack of safeguards and perhaps clearer documentation on its warning?

I don’t think Anet is fully non-responsible as I have detailed above. And therefore, I think it is not unreasonable for Anet to partially refund some of the cost as a goodwill to its customer (the original poster). It probably cost nothing to Anet to partially refund the deal but it will win it the goodwill of its player. Its a win for Anet, I believe.

I truly cannot believe the entitlement that the above poster feels people are… entitled to.