When will store items be available?
You might be able to contact support and ask if you can get the item for the discounted price as you had clearly bought expansion and gems before the items went up for sale. If the gems took longer than 72 hours to be delivered, I don’t see why they wouldn’t honor it.
This Guild Is Fire [PRUF]
You might be able to contact support and ask if you can get the item for the discounted price as you had clearly bought expansion and gems before the items went up for sale. If the gems took longer than 72 hours to be delivered, I don’t see why they wouldn’t honor it.
The thing is it didn’t take longer than 72 hours, I just didn’t realize it would take that long. Most games give you micro-currency almost instantly if you buy it, and the store interface seems silly if it doesn’t work that way. If you want to buy something in it but don’t have the gems it asks you to buy them, but if those don’t even arrive in time to get that item, then isn’t that hugely misleading?
There’s seems to be no reason for it either, I already got all of the Expansion keys instantly, why do the gems take days to get delivered but those don’t?
But this seems to be an issue with support, what I’d really just like to know is how I can find out when (if ever) I can buy these items at a later date.
You might be able to contact support and ask if you can get the item for the discounted price as you had clearly bought expansion and gems before the items went up for sale. If the gems took longer than 72 hours to be delivered, I don’t see why they wouldn’t honor it.
The thing is it didn’t take longer than 72 hours, I just didn’t realize it would take that long. Most games give you micro-currency almost instantly if you buy it, and the store interface seems silly if it doesn’t work that way. If you want to buy something in it but don’t have the gems it asks you to buy them, but if those don’t even arrive in time to get that item, then isn’t that hugely misleading?
There’s seems to be no reason for it either, I already got all of the Expansion keys instantly, why do the gems take days to get delivered but those don’t?
But this seems to be an issue with support, what I’d really just like to know is how I can find out when (if ever) I can buy these items at a later date.
I believe it’s only gems that come with expansion purchases that are delayed, regularly bought gems should be instant.
And there generally isn’t a schedule for when old items re-appear in the gemstore, but they do come back from time to time. I doubt contacting support would help because they probably don’t have a schedule to provide you
Dragonbrand
FWIW gems bought “normally” (iow not part of the expansion) are delivered as soon as payment is processed (which is as good as “instantly” in most cases). Not really sure why these are an exception tbh, especially since I used the same means to pay for them.
The reason is because they had people buying the expansion, spending the gems, then charge backing the card to get their preorder money back. It takes 72 hours for a charge back to happen so they added the hold on the gems until they know the purchase is legit.
Would be nice if they noted that more clearly while you buy the expansion, before you’re in the screen you get to after you’ve paid.
You can see it before that but only if you specifically hover over the gems part of the order.
Just made a ticket anyway, if I spend a hundred bucks on Expansions and upgrades to their game, if they have smart customer service, the least they can do is either fix this for me retroactively or at least explain me why it works this way and how to prevent it from happening in the future.