Guild Wars 2

So, I came home to find a crying child locked out of the GW client. For any other game, for practically any other online service, I could just request a password reset link be sent to my email. But not this one.

Cookies enable me to log into the forums — but, to change my password — from within these forums, I need to know the old password (which is apparently not being accepted). There’s no method to simply request a new one UNLESS one kept the serial — which I didn’t keep — and they never emailed to me upon registration (which would’ve been nice).

Clicking the ‘forgot your password’ link on the game client takes me to:
https://account.guildwars2.com/disabled

Which shows only the words:
Not Available.

It’s as if they’re trying to anger their customers to the point they quit (in order to reduce bandwidth bills…..?)

It’s simply so unfriendly, I’m somewhat aghast. Even companies that deal in real money (Paypal, my bank, etc.) have simpler and easier processes in place. If I had, God forbid, included the phone activation as well, it would probably involve negotiating between Sprint and Korea to get this resolved.

So now I get to wait to see if they’ve been able to improve their support process in the slightest… But other forum posts have left me with little hope.

Incident: 121018-000008

Well, if it was easy you might have come home to a crying child with a hacked account and no way of recovering the account.