What’s irritating is the lack of news from ANet’s support team. No post…no tweet..no nothing.
It’s 3am in the west coast and 6am in the east coast, I’ll forgive them for being weak fleshbags that require sleep.
This is an mmo. Timezones are NOT an excuse and ppl should stop coming up with this lame excuse. They most likely have world wide teams working on servers and offering support to customers almost 24/7. NA teams EU teams SEA teams. They should be covering all timezones, even customer support (which most likely is not even part of ANet itself…maybe part of ncsoft)
It’s not like this bothers me…i could care less if GW2 is down a bit..but i do care about what ANet has consistently been lacking and that is communication. When you create a global product you also commit to offering global services. That means u should not be tied to a certain timezone. Hire people to do the job when you sleep. That’s the product u created and the expectations you sold it with, which are completely normal expectations from buyers.
What if the game actually got heavy-attacked and went down for real. Would that mean the game would not come back up for what…8h? because “oh we were sleeping”? Imagine that happening to a service like xbox or sony services…or even a game like wow.
This is an mmo. Timezones are NOT an excuse and ppl should stop coming up with this lame excuse. They most likely have world wide teams working on servers and offering support to customers almost 24/7. NA teams EU teams SEA teams. They should be covering all timezones, even customer support (which most likely is not even part of ANet itself…maybe part of ncsoft)
When you create a global product you also offer global services. That means u are not tied to a certain timezone.
Yes. This. QFE and all that.
The problem with the youth of today is that one is no longer part of it.
-Salvador Dali
What’s irritating is the lack of news from ANet’s support team. No post…no tweet..no nothing.
It’s 3am in the west coast and 6am in the east coast, I’ll forgive them for being weak fleshbags that require sleep.
This is an mmo. Timezones are NOT an excuse and ppl should stop coming up with this lame excuse. They most likely have world wide teams working on servers and offering support to customers almost 24/7. NA teams EU teams SEA teams. They should be covering all timezones, even customer support.
When you create a global product you also offer global services. That means u are not tied to a certain timezone.
I understand you’re unhappy about not being able to log on, but please refrain from denouncing facts as “lame excuses” just because you don’t like it. Technical support has always been slow in MMOs during their nighttime and it might simply be because it costs more to maintain a night staff (10% more according to federal law, iirc); you can’t hire staff to maintain servers overseas because if it’s a physical problem that requires a reboot or a problem with the datalink, that would render them completely useless.
Read again what i said. I am not complaining that the game is down i am 100% sure they are working on it because that’s the expectation i have of them and their product & the faith i have in their knowledge. I was explaining that the excuse “they might be sleeping” someone made is just dumb and should NOT be used in the context of a global services (like this game).
1 nation’s laws do NOT apply to a world wide service…because your service is not present just in 1 nation. It’s present on the whole globe so there are teams outside of US working to assure the service is constantly up and running. As for the physical problem it also should NOT be a problem. If a server physically goes down and cannot be reset/fixed remotely it should have backup servers, either in the same region or another which should temporarily take the place of the broken one.
In our day and age excuses like that are nonexistent honestly. I understand if we were back in the early 2000’…we have a ton of possibilities nowadays.
The only thing i complained about on anet’s side was the slow communication they have but as i posted above they tweeted about it. Their very own tweet should be enough to counter what u said.
Read again what i said. I am not complaining that the game is down i am 100% sure they are working on it. I was explaining that the excuse “they might be sleeping” someone made is just dumb and should NOT be used in the context of a global services (like this game).
1 nation’s laws do NOT apply to a world wide service…because your service is not present just in 1 nation. It’s present on the whole globe so there are teams outside of US working to assure the service is constantly up and running.
I suppose I worded things poorly, so let me clarify:
The team in charge of managing the US servers have to be local to US to perform their tasks properly, ergo ANet needs to pay them according to US federal regulations; this means they’re going to be kitten tired (as anyone who has worked graveyard can tell you) and a smaller team (because it costs more to maintain them), so they’re not going to react nearly as fast.
It doesn’t matter if the service is accessible internationally because the US servers are still based in the US and thus are subject to everything that affects the US.
@Pandaman and as i said, there might be a team outside of US which is in charge with US servers when they have issues late-night. Physical problems are not a problem anymore as you can activate a backup server which is god knows where (the Moon). The backup servers might even be in the US and just need to be remotely changed to from some place else other the US.
Their tweet indicates a team is working on it. It might or might not be located in the US. Everything is globalized..including work nowadays.
@Pandaman and as i said, there might be a team outside of US which is in charge with US servers when they have issues late-night. Physical problems are not a problem anymore as you can activate a backup server which is god knows where (the Moon).
Their tweet indicates a team is working on it. It might or might not be located in the US. Everything is globalized..including work nowadays.
Last I heard all US servers are located in Dallas and all EU servers are located in Frankfurt, there are no secondary servers located outside of those locations for their respective regions. You can confirm this by looking at the IP of the servers we’re connecting to every time we log on.
Read again what i said. I am not complaining that the game is down i am 100% sure they are working on it. I was explaining that the excuse “they might be sleeping” someone made is just dumb and should NOT be used in the context of a global services (like this game).
1 nation’s laws do NOT apply to a world wide service…because your service is not present just in 1 nation. It’s present on the whole globe so there are teams outside of US working to assure the service is constantly up and running.
I suppose I worded things poorly, so let me clarify:
The team in charge of managing the US servers have to be local to US to perform their tasks properly, ergo ANet needs to pay them according to US federal regulations; this means they’re going to be kitten tired (as anyone who has worked graveyard can tell you) and a smaller team (because it costs more to maintain them), so they’re not going to react nearly as fast.
It doesn’t matter if the service is accessible internationally because the US servers are still based in the US and thus are subject to everything that affects the US.
I would strongly imagine that the servers are physically located in a data center, not at an ANet office. This would mean that 99.9% of their server maintenance is done remotely, not on-site.
I would also imagine that the EU and US teams have the same appropriate permissions on each others server clusters to perform remote maintenance when needed.
That said, they’ve already posted their working on it, so someone’s awake.
