bot issue: supporting proof - video
I don’t think you’re supposed to post it, but I wonder if there’s some place to email it or something – maybe their support form?
im not saying im going to post it.. just like you’ve said.. is there any part in the forum or support where i can submit a video
Posting it on the forums would be considered a violation since you would be showing their name.
The proper place to send it is support, https://support.guildwars2.com, using Ask a Question. You can get more info here, by clicking “How do I report a violation?”
Bots are banned in waves, so it’ll take around a month for a reported bot to actually get banned, assuming it was both reported enough times and detected.
Just put it on YouTube and send an email to ArenaNet support.
“Your face is funny. All squished and weird.”
Send the appropiate vid/screenshots to exploits@arena.net
It’s not allowed to post them in the forum.
The way I understand it from previous talks with support is that they like to get as many bots as possible in one large wave. I had an issue a while back with Bots that I had reported several days in a row, then one day they were just all gone. Just because you don’t see them banned right away doesn’t mean that they won’t be gone soon.
I was lead to believe that using the in game reporting function was sufficient, but if you don’t feel that’s working I would do Healix suggested and send the link to Support.
There are 10 types of people in this world. Those that understand Binary, and those who don’t.
Community Coordinator
Hello everyone.
Yes, everything posted here is correct. The best way of letting us know about these bots, Icko, is to send screenshots/videos to our Customer Support team. Also, so you can always use the in-game reporting tools for a faster report (however, with some teleporting bots we know it is kind of hard). Either way you choose helps us in this battle against botting.
We proceed to close the thread now.
Thank you very much for your support and reports; they are greatly appreciated!