Guild Wars 2

I have been trying to raise a dispute about a cash bought item, custormer support wont help, when i posted on the fourms asking for player help, a member of staff changed my name to “Phi Is Sly.1857” and delete my post saying not to call out a staff name in my post. Which i did not.

Does anyone know of a route i can take to contact a senior member of staff?
All i want is for a cash bought item to do the purpose it said in the description, this account bound item, cannot be found on my account no more.

What was your name before? Did it violate ToS? Seems weird they would just change your name for no reason.

Changing your name?Why would they do such an absurd think like that.

I don’t know, i don’t know what my name was before. but it certainly was not phi is sly.

Just post on the Account Issues section of the forum with all the details of the item and why you think it was falsely advertised or whatever.

Phi Is Sly.1857:

I don’t know, i don’t know what my name was before. but it certainly was not phi is sly.

What did you type that made them think you’re calling out names.

Um….

0_o

Yea…..

Your name was quite inappropriate before. You deleted the character that was holding your items, and CS policy is not to replace deleted items. If they would do so, anyone could say they deleted an item and get multiple copies. This particular policy is good for the game. It is best to tell the whole story when posting.

Inculpatus cedo.9234:

Your name was quite inappropriate before. You deleted the character that was holding your items, and CS policy is not to replace deleted items. If they would do so, anyone could say they deleted an item and get multiple copies. This particular policy is good for the game. It is best to tell the whole story when posting.

How did you know that

Inculpatus cedo.9234:

Your name was quite inappropriate before. You deleted the character that was holding your items, and CS policy is not to replace deleted items. If they would do so, anyone could say they deleted an item and get multiple copies. This particular policy is good for the game. It is best to tell the whole story when posting.

That seems like a weird policy to have in place, in every other MMO I played. If you deleted your character/items by mistake. Customer service would return it for you.

I think ANET brainwashed him holy cow!!!Tinfoil hat explosion!!

Phi Is Sly.1857:

I don’t know, i don’t know what my name was before. but it certainly was not phi is sly.

Why does this sound odd?

No i asked if i had deleted the character holding the items. they did not respond with an answer that is the only thing i could think of where my item may of went. Multiple things could of happens to these items.

fishy story is fishy.

how do you not know what your “original” account name is.

Phi Is Sly.1857:

No i asked if i had deleted the character holding the items. they did not respond with an answer that is the only thing i could think of where my item may of went. Multiple things could of happens to these items.

Space aliens could have happened.

xephire.8324:

Inculpatus cedo.9234:

Your name was quite inappropriate before. You deleted the character that was holding your items, and CS policy is not to replace deleted items. If they would do so, anyone could say they deleted an item and get multiple copies. This particular policy is good for the game. It is best to tell the whole story when posting.

How did you know that

I replied to his, now deleted, previous post in Account Issues, where he explained he had deleted his level 1 character carrying said items.

Lol, and I remember his previous name. It’s an anagram of his present one…something one might find in a medical reference book.

Inculpatus cedo.9234:

xephire.8324:

Inculpatus cedo.9234:

Your name was quite inappropriate before. You deleted the character that was holding your items, and CS policy is not to replace deleted items. If they would do so, anyone could say they deleted an item and get multiple copies. This particular policy is good for the game. It is best to tell the whole story when posting.

How did you know that

I replied to his, now deleted, previous post in Account Issues, where he explained he had deleted his level 1 character carrying said items.

Possible that he couldve delete it by mistake when he decided not to roll that lvl 1 character.He deleted his character not the item so i don’t think why handing him back a digital stuff could be that difficult.