more ninja patch how about a fix
So you want them to do absolutely everything instantly? Do you know how projects work? You have finite resource (people) to work on something. They have been scheduled in to work on that. Once done they move on to the next issue at hand. Change requests (when things go wrong) need to be accounted for, and the project manager/ lead needs to determine what resources will be needed to action the change, what the time frame will be and how that will potentially impact on other, previously scheduled tasks the team were to be working on. Bug fixes, are the same. Scheduling, time allocation, etc all need to be taken into account.
It’s not like they have people sitting around twiddling thumbs just waiting for something to happen so they can instantly jump on it. Everyone there will have a job to do and if proper project management is done, they need to finish that job before they can move on to the next task.
Sure there are times when a serious issue happens (servers crash etc), then you have steps in place to deal with that. Task prioritization is adjusted and resources are shuffled. That is what risk assessment is about. You determine the risk of every project you do and you devise methods to mitigate risk and enable contingency plans in the event of a serious threat (server down is a threat).
So, yes they know things are bugged and no doubt have them on their “to-do” list. That doesn’t mean they will action it immediately. Projects take work and time. Everything is costed out (both financially and in terms or resources). Something that is a bug that doesn’t have a huge impact across the board to a lot of players will always get a lower priority that something that does impact game play in a serious way.
They will get to the bug fix when they are able to.