question about gem store armor skins
Should have access to the skin through the wardrobe tab if the skins unlocked
Blackgate – Bjorn Ironside
how do u unlock a skin that was purchased in the gem store?
Once you purchase the skin it should be sent to you by mail click and it will be in your inventory (i) and not your bank. In your inventory double click the skin and it will unlock in your wardrobe. In the wardrobe tab you can now click the new skin to use it on any armor you put on.
You should receive one set of the skin(s) to apply to your current armor at no extra charge (transmutation charge), as well.
Check your mail, and then your inventory.
Good luck.
hmm, i hope i didnt accidently delete it. if i did accidently delete the mail, how do i get them to send me another one?
Check your bank too. If you had the bank tab open at the time that you double clicked the skin then instead of unlocking the skin it put it back in the bank.
Just something to check.
www.AlchemyIncorporated.net
Sorrows Furnace
Sorrows Furnace
Incarnate is light armor, so you cant put it on medium or heavy. That might be the issue.
i wasnt near the bank when i bought it but i went to the bank and it shows the incarnate skin but its shaded out instead of being available to click on
It shows it in the Bank Inventory, or it shows it in the Bank Wardrobe?
If you deleted the item you purchased, you can contact the CS Team and discuss the issue with them. Top/Bottom of Page – Support – Submit a Request
Good luck.
If you haven’t unlocked it it will be greyed out in Wardrobe. Go to your actual bank items and type “Incarnate” in the search window. If it’s there, you’ll see it. You can also type “Incarnate” in your personal inventory search.
The process is:
Buy skin in Gem Store.
Receive mail from ANet with item attached.
Take item from mail, it goes into your inventory on the alt you’re on.
Item is moveable from alt to bank, from bank to alt, though not to other players.
Incarnate is a set. You have to double click it to get the six pieces (make sure you have room in your bag). Then the pieces can be banked or used.
Double click an armor piece skin to apply to what you are wearing. This is a free transmute that uses up the skin. So do it on the alt you want to have it while wearing the armor you want to change.
OR right click (I think) and Add to Wardrobe. This uses up the skin without changing any armor and puts it in the Wardrobe for later use via transmute charges.
I don’t know if you could have deleted a mail containing items without a warning message because I never do that, I am obsessive about not deleting things or alts until I’ve stripped them bare of everything.
Anyway, retrace your steps in light of the above process and see if you find where your skin set went.
It shows it in the Bank Inventory, or it shows it in the Bank Wardrobe?
If you deleted the item you purchased, you can contact the CS Team and discuss the issue with them. Top/Bottom of Page – Support – Submit a Request
Good luck.
i went to the bank guy on lion’s arch and seen it there.
If you haven’t unlocked it it will be greyed out in Wardrobe. Go to your actual bank items and type “Incarnate” in the search window. If it’s there, you’ll see it. You can also type “Incarnate” in your personal inventory search.
The process is:
Buy skin in Gem Store.
Receive mail from ANet with item attached.
Take item from mail, it goes into your inventory on the alt you’re on.
Item is moveable from alt to bank, from bank to alt, though not to other players.
Incarnate is a set. You have to double click it to get the six pieces (make sure you have room in your bag). Then the pieces can be banked or used.
Double click an armor piece skin to apply to what you are wearing. This is a free transmute that uses up the skin. So do it on the alt you want to have it while wearing the armor you want to change.
OR right click (I think) and Add to Wardrobe. This uses up the skin without changing any armor and puts it in the Wardrobe for later use via transmute charges.I don’t know if you could have deleted a mail containing items without a warning message because I never do that, I am obsessive about not deleting things or alts until I’ve stripped them bare of everything.
Anyway, retrace your steps in light of the above process and see if you find where your skin set went.
i might have to do that when i get home tonight. im actually at work atm unless there is a mobile app to where i can access my stuff?
Well, you can see every skin in the game from the bank guy if you chose to peruse the Wardrobe.
To determine if you have the skins in your possession, it would need to be known exactly where in the bank these ‘greyed-out’ skins are. =)
let me see if i remember where i went to.
i went to lion’s arc, talked to the bank guy, and there was a 3rd option called wardrobe, i searched for my recently purchased skin, and the whole set is greyed out. should i do a support case?
That would be the Wardrobe. As noted above, all skins are available to peruse in the Bank Wardrobe.
If, after a careful search of your Personal Bank Inventory (not the Wardrobe), and each character’s inventory, you fail to find the missing container (with skins)/skins, you can contact the CS Team for assistance.
Good luck.
That would be the Wardrobe. As noted above, all skins are available to peruse in the Bank Wardrobe.
If, after a careful search of your Personal Bank Inventory (not the Wardrobe), and each character’s inventory, you fail to find the missing container (with skins)/skins, you can contact the CS Team for assistance.
Good luck.
thanks man, i went ahead and submitted a request to the cs team and let them know what might have happened. when i get home tonight, im going to check again and make sure i just didnt overlook them. Im still waiting to see what they will say. how long do they take to get back to you and how do they communicate?
You should almost immediately receive a response (‘Thank you for submitting your request…’) to the web-form email you send. Later, another email addressing your specific issue will arrive. (Be sure to check spam/junk folders.) The CS Team allows themselves 72 hours to initially address your concerns. If you have had no response within that time period, after the 72 hours you can post your ticket number in the Sticky found in the Tech/Account sub-forum, ‘Tickets for Review 3 Days and Older’.
Good luck.
i didnt get either one from them yet……………….
still waiting to hear from them
Did you get a container in the mail after you bought the armor?
When I bought armor I got a container. Clicking on it gave me a full set of skins to apply to armor. Did you ever get that?
Be careful what you ask for
ANet may give it to you.
ANet may give it to you.
(edited by Just a flesh wound.3589)
i didnt get either one from them yet……………….
still waiting to hear from them
Check the the junk folder of the relevant email account.
Fire up the Hyperbowl ma, we’re going to town!
Would you like some hard cheeze with your sad whine?
Would you like some hard cheeze with your sad whine?
i got the mail from them with the armor skin, and then it just disappeared. why that is i dont know. if i dont figure it out soon or hear from them, i might just buy another set and be done with it.
i got the mail from them with the armor skin, and then it just disappeared. why that is i dont know. if i dont figure it out soon or hear from them, i might just buy another set and be done with it.
Well, I wouldn’t buy right way. Give them a couple of days to look it over and see what happened. If it disappeared they can send you another.
Be careful what you ask for
ANet may give it to you.
ANet may give it to you.
i didnt get either one from them yet……………….
still waiting to hear from them
Check the the junk folder of the relevant email account.
i checked it 3 times in the last few hours, i got nothing from them. its getting frustrating!
Have a look at the Account issues forum and maybe post there as well. CS people look in on it and may be help you a little better.
Fire up the Hyperbowl ma, we’re going to town!
Would you like some hard cheeze with your sad whine?
Would you like some hard cheeze with your sad whine?
(edited by zenleto.6179)
i got the mail from them with the armor skin, and then it just disappeared. why that is i dont know. if i dont figure it out soon or hear from them, i might just buy another set and be done with it.
Well, I wouldn’t buy right way. Give them a couple of days to look it over and see what happened. If it disappeared they can send you another.
i never even got the email saying that a case request was submitted. thats what odd too.
I meant for the response from CS. Proper email, not in game.
thats what im talking about, i checked my email several times in both inbox and junk folder and i got nothing from them.
I meant for the response from CS. Proper email, not in game.
thats what im talking about, i checked my email several times in both inbox and junk folder and i got nothing from them.
I edited the post.
There’s a stickied message from CS in the Account issue forum that may be relevant to you.
Fire up the Hyperbowl ma, we’re going to town!
Would you like some hard cheeze with your sad whine?
Would you like some hard cheeze with your sad whine?
How long ago did you make your ticket? The first auto response should be fast, but sometimes can take longer.
Be careful what you ask for
ANet may give it to you.
ANet may give it to you.
How long ago did you make your ticket? The first auto response should be fast, but sometimes can take longer.
i submitted a ticket request this morning. this was several hours ago and i still havent heard from them yet. not even the confirmation that my request was sent.
How long ago did you make your ticket? The first auto response should be fast, but sometimes can take longer.
i submitted a ticket request this morning. this was several hours ago and i still havent heard from them yet. not even the confirmation that my request was sent.
If you haven’t already, read this site and look for problems: Problems receiving Guild Wars 2 emails.
Other than that, normally it’s fast but it’s always possible it’s hung up somewhere in transit. Give it at least 24 hours.
Be careful what you ask for
ANet may give it to you.
ANet may give it to you.
i found my armor and had it applied. much thanks to all of you