really been enjoying the game so far.... but...
Raise a support ticket. It’s the only way you can get the, to look at it. I’ve heard many people get banned for wrong reasons. Sorry to hear about that, I would hate it too if it happened to me.
Alliance of the Forgotten Seas [AFS]
Sanctum of Rall
My suggestion to you is, while you are waiting for your support ticket to be looked into, make sure your computer is clean from viruses, malware and/or keyloggers. I suspect that it is probable that if the account was suspended due to botting, it is quite possible that your account has been accessed by someone else that was doing bot-like behavior while you were not logged on and that, as a result, your account was reported and suspended.
Make sure your computer is clean, and change the password on your account. ArenaNet are trying to eliminate the bots from the game, and there are cases where legitimate players are being locked out as a result because their accounts were actually hacked even though nothing was taken. It looks like the accounts were being used to farm only, nothing taken, but it was enough to get noticed and reported. If this is the case in your case, you should see your ticket change from botting to unauthorised access (or something similar) once the agents are able to review the issue.