Guild Wars 2

I spent real money buying gear — they ruined its usage. Tonics are a joke and I never intended to wear bunny ears as armor. I am also sickened at all the space I now need to find to store all the clothes my toons used to wear!!! I just want my money back. Has Anet already set a precedent for refunds in this case?

https://help.guildwars2.com/entries/45944258-Town-Clothes

Support Post

If I don’t like the changes, can I get a refund for my town clothes purchase?

Customer support will be able to fulfill refund requests only for items which were originally purchased from the Gem Store and have been converted to Tonics or Outfit-slot items. Town Clothes which have been converted to individual armor skins are not eligible for refund. If you would like a refund for a qualifying item, please submit a request detailing which items you would like refunded and our Support team will be happy to assist you.

So you probably can’t get a refund on your bunny ears, since they’re an armor skin now, but you might for things that have been turned into tonics or outfits. I don’t know if anyone has gotten a refund in non-gem currency (dollars, pounds, whatever,) so there’s a good chance they’ll only refund you gems. (Which, there is no way around it, is super lame given the circumstances.)

Please remember that they’re probably swamped with requests after a change this big, so it’s probably best to be clear about what you have and what you want, and to polite about it. (Actually, that’s good advice for dealing with customer service in general, no matter the time or company.)

Best of luck to you!