2 HOURS WASTED
What are you talking about exactly? If you want them to fix an issue they need more information, you should be reporting bugs through the game. It is impossible for Arenanet to find every bug, cause not every system is going to have issues, and if it doesn’t happen on their test systems, then they don’t know a problem exists, and they need enough information to try and get the bug to happen on their own systems so they can figure out what needs to be fixed.