Guild Wars 2

So Colin talked about the GW2 community being the nicest online. But instead of fostering that community, the marketing at Arenanet has made two serious blunders recently, one stacking on the other that may be burning up the company’s goodwill with its playerbase.

First: having players farm for portals for a 6 hour total beta, without announcing the details of the beta. Some players farmed in excess of 60 hours to get a portal (I’m not one of them, I don’t even think I spent a third of that, but hey, gotta stand up for those who did), hoping for a lengthy beta test, or at least a weekend. We got tons of complaints about how much farming people were having to do and how much people hated the system … and then… we learn it’s only 6 hours long, split into 2 hour chunks, in the middle of the week… during a time inconvenient for Europeans. I already said that was a blunder on Arenanet’s part for hyping a beta event that you earn your way into without giving details, resulting in upset people before the beta details were released, and more afterward. Transparency from the getgo would have resulted in a lot less people upset. People would have decided “well I can’t do that beta anyway because I’m working” and not farmed, or “well I farmed for 6 hours, didn’t get a portal, it’s not worth getting frustrated over for a 6 hour test, I’ll go do something else”

Discussion of that led to "well what if this portal gets you access to other beta events aside from this one? Yet another thing Arenanet could have been transparent about, but wasn’t, then they drop blunder #2: HoT presales.

The only presale bonuses for HoT, are a title… and access to all future beta events. So the portals were really just for one 6 hour event.

Another factor in HoT presale marketing being a blunder, was price. People are in their head comparing HoT’s announced features to other MMO expansions, namely Guild Wars 1 expansions, and not seeing the $50 value. Then to add into this, they announce GW2’s core game being included in this price. This of course confuses people because if they’re selling HoT + GW2 as a package for $50, that means the expansion alone for GW2 owners should be $40, which many saw as a more reasonable price for what we’re being offered.

Now mind you, I purchased it for $50 right away because I see a game I’ll be playing for thousands of hours so it’ll be worth $50. But I’m still understanding how some people don’t see it that way.

The other major issue with the presale blunder, could almost be considered blunder #3. As was said earlier, giving GW2 Core Game with HoT purchase. Seems like a nice bonus for new players sure, while making Veterans who’ve been here since the beginning feel like they’re getting a raw deal, and perception is everything, I’m finding it hard to believe that Arenanet’s marketing team couldn’t forsee that one. But here’s what could be considered blunder #3:

When HoT was announced, on the FAQ page it said that GW2 would be necessary to play HoT, with no mentions of any intent to make GW2 come as a free bonus for purchasing HoT. There were then sales for the GW2 base game, and people bought it and began playing it for the first time, excited for the expansion. Some people even bought it for full price between sales. A little transparency about any plans to release GW2 base game as a part of HoT would have saved those people some money, or, if the intent wasn’t there at the time, another thing would have helped… committing to your prior statements. If you say “You will need to own Guild Wars 2 to play Heart of Thorns” stick to that, and I don’t mean some hand waving “well if they’re giving away GW2 as part of HoT they’re still fulfilling that statement”. Not from most customer’s point of view. They feel lied to.

2 things Arenanet marketing needs:

Transparency
Consistency

Deceiving your community, even unintentionally, does not foster the “nicest MMO community” it creates a bunch of salty people who feel betrayed. More so when your deception costs people money, they feel most deceived and betrayed. The people who bought GW2 between HoT announcement and HoT presales probably feel ripped off, because if it hadn’t been for Arenanet’s prior statement, they probably could have just waited.

Devildoc.6721:

perception is everything, I’m finding it hard to believe that Arenanet’s marketing team couldn’t forsee that one.

Nice summary. This is where I’m at as well. How could they have failed the “What if?” game so badly? They made several decisions that were all perceived really badly. When it comes to advertising, you really want your deals to be perceived well. For a lot of people, this didn’t happen. So many players feel they were either given a poorer value or lied to.

How about adding using a pre-purchase scheme instead of a pre-order one? Change your mind after more details of HoT have been revealed? Sorry, a deal’s a deal…

Fantastic write up. Thank you.

BolkovonHarnfeldt.1372:

How about adding using a pre-purchase scheme instead of a pre-order one? Change your mind after more details of HoT have been revealed? Sorry, a deal’s a deal…

If you’re putting $50 on a nonrefundable purchase, I’d would hope you don’t change your mind lol. I only see this as a issue if something was preventing them from playing (DCs, errors, computer issues etc).

As I said in a previous post, this is literally for the “throwing money at the screen but nothings happening” crowd.

It’s interesting seeing something that isn’t exclusively about HoT’s pricing structure for once during this past week.

That said, I don’t really have too much sympathy for portal farmers (myself included) for a couple of reasons:

1) The fact that the beta times weren’t specified – People were farming for beta access that they neither knew the time nor date for; what do they expect? It makes sense (especially in hindsight but eh) that it would be during Anet’s business hours or some time around them. They could have done it differently, but they never said anything about what time it would be held; we had no reason to assume everyone would be able to play during those times. I farmed a good bit for it and did not find one, but I ended up being busy that day anyway.

2) They were willingly farming for it – There was no requirement to farm for the beta access. Yes, it’s cool to get into the beta, but if it’s information you want, then there will be and have been tons of videos and reviews that will be posted. Your primary purpose for the beta is to hunt for bugs, not to play like normal. You also don’t get anything particularly special for doing the beta like a title, pet, or armor skins (exploits excluded) so you technically don’t miss out.

3) They were still farming Dry Top or Silverwastes – Ultimately the goal of this endeavor was to get a portal, but my wife and I farming these places and doing chest runs with the map netted us well over 200G for the amount of time we were doing it, which really wasn’t too much time. Also, your chances of finding a portal are greater as you spend more time playing, so this would cause a larger percentage of players who played a lot to get portals relative to the amount of people who also got portals but played less often.

The HoT pricing, I believe, is a much larger question to consider rather than that of the portal. There are valid points for and against it for primarily completely different aspects of it with regard to one or the other. For this, they should have been more transparent and consistent, so I agree.

they don’t much care about the goodwill of the people as long as they keep buying stuff. which is what you did. so we have this situation here were folks are complaining but they still get the product. thus there is no need for change. in 2 weeks time everything will be forgotten.

it’s a shame really. instead of achieving a positive change for all of us, we’re rewarding them with a purchase and then come into the forums to complain. a shame really.

Do you hear that in the distance ?

That is the sound of the White Knight army coming to throw accusations at you for having an opinion. How dare you not agree with them !

God Wills It !

MiniEquine.6014:

It’s interesting seeing something that isn’t exclusively about HoT’s pricing structure for once during this past week.

That said, I don’t really have too much sympathy for portal farmers (myself included) for a couple of reasons:

1) The fact that the beta times weren’t specified – People were farming for beta access that they neither knew the time nor date for; what do they expect? It makes sense (especially in hindsight but eh) that it would be during Anet’s business hours or some time around them. They could have done it differently, but they never said anything about what time it would be held; we had no reason to assume everyone would be able to play during those times. I farmed a good bit for it and did not find one, but I ended up being busy that day anyway.

2) They were willingly farming for it – There was no requirement to farm for the beta access. Yes, it’s cool to get into the beta, but if it’s information you want, then there will be and have been tons of videos and reviews that will be posted. Your primary purpose for the beta is to hunt for bugs, not to play like normal. You also don’t get anything particularly special for doing the beta like a title, pet, or armor skins (exploits excluded) so you technically don’t miss out.

3) They were still farming Dry Top or Silverwastes – Ultimately the goal of this endeavor was to get a portal, but my wife and I farming these places and doing chest runs with the map netted us well over 200G for the amount of time we were doing it, which really wasn’t too much time. Also, your chances of finding a portal are greater as you spend more time playing, so this would cause a larger percentage of players who played a lot to get portals relative to the amount of people who also got portals but played less often.

The HoT pricing, I believe, is a much larger question to consider rather than that of the portal. There are valid points for and against it for primarily completely different aspects of it with regard to one or the other. For this, they should have been more transparent and consistent, so I agree.

The main issue I had with the portal farming was the lack of transparency. A company doesn’t improve Goodwill with its community by “duping” them into doing something with vague hints and promises of rewards for doing so.

Is it legal? Sure. Is it excusable on technicality? Sure.

But do people perceive it as dishonesty? Absolutely. Are people going to continue to trust a company that continues to deceive them? Probably not.

Arenanet ultimately is a successful company due to its customer base, and maintaining the goodwill and trust of those people is paramount to continuing success.

Wake me up when I can roll a Revenant for $50 or less without deleting an existing character. Until then, I have other things to do and to spend my money on.

munki.6402:

ReiCH.6273:

they don’t much care about the goodwill of the people as long as they keep buying stuff. which is what you did. so we have this situation here were folks are complaining but they still get the product. thus there is no need for change. in 2 weeks time everything will be forgotten.

it’s a shame really. instead of achieving a positive change for all of us, we’re rewarding them with a purchase and then come into the forums to complain. a shame really.

Well, I have been lurking this topic since the night the announcement dropped. Myself and my gf are waiting. We are not making gem purchases. We likely won’t even sign in tomorrow to get the update. We were devoted, gem store purchasers and players. We simply are not now. I believe it is safe to say there are a good percentage of folks just like us. So while ANet likely did make some pre-sales based on these pathetic bundle offers, they have also forced the hands of many folks like us. It will seriously effect their bottom line.

I agree with this stand, I have also have not logged in or purchased gems (Typically about an average of $40 a week, sometimes it $10 sometimes its considerably more). I have been more vocal though because that’s just me.

I don’t plan on spending another cent until I hear an explanation that I feel is sincere and fitting.

For the record to those whom will no doubt be invading this thread soon, I loved the game I was a loyal customer since GW1 Beta. I believe what they did was wrong but mistakes can and do happen. The silence on the other hand, for me is making them look guilty and that is entirely on them.

ReiCH.6273:

they don’t much care about the goodwill of the people as long as they keep buying stuff. which is what you did. so we have this situation here were folks are complaining but they still get the product. thus there is no need for change. in 2 weeks time everything will be forgotten.

it’s a shame really. instead of achieving a positive change for all of us, we’re rewarding them with a purchase and then come into the forums to complain. a shame really.

Perhaps, but eventually once their customer base no longer trusts them, those purchases will stop. For some people, they already have stopped. I’m not completely out of goodwill yet myself. I’m just saying I can understand why some players are burned out and no longer trust the company. I still think consistency and commitment to prior statements is important, and I think transparency is also important for maintaining trust. Eventually, if the current practices of attempting to dupe and swindle the playerbase continue, I’ll be burnt out too.

am I, or any other customer wrong for wanting transparency and commitment?

Devildoc.6721:

am I, or any other customer wrong for wanting transparency and commitment?

According to the White Knights we are.

I agree completely. You hit the nail on the head. Perception is huge. Their communication has been awful for a good long while now too. Hopefully that starts to change.

Ya know, I keep seeing the “Increased Bleeding Stacks” post at the top of the forum and it’s got me thinking, ANet isn’t burning us, it’s bleeding us.

Drip. Drip. Drip.

I’d rather they ask money up front and honestly then trying to nickle and dime they player/customer.

Devildoc.6721:

ReiCH.6273:

they don’t much care about the goodwill of the people as long as they keep buying stuff. which is what you did. so we have this situation here were folks are complaining but they still get the product. thus there is no need for change. in 2 weeks time everything will be forgotten.

it’s a shame really. instead of achieving a positive change for all of us, we’re rewarding them with a purchase and then come into the forums to complain. a shame really.

Perhaps, but eventually once their customer base no longer trusts them, those purchases will stop. For some people, they already have stopped. I’m not completely out of goodwill yet myself. I’m just saying I can understand why some players are burned out and no longer trust the company. I still think consistency and commitment to prior statements is important, and I think transparency is also important for maintaining trust. Eventually, if the current practices of attempting to dupe and swindle the playerbase continue, I’ll be burnt out too.

am I, or any other customer wrong for wanting transparency and commitment?

in your specific case yes, because your “want” is on a theoretical level that is not affecting their reality at all. no matter what it is that you want from them, the fact is that you’re not prepared to do something about it (words on the internet don’t really count). and that is an issue atm. or at least it is an issue as i see things. obviously you are absolutely free to use your money any way you want, we’re not discussing that. all i’m saying is, that your behaviour isn’t helping. a post that says “oh guys, i feel for ya, here let me explain how i prepurchased” isn’t helping. in a way, you’re irrelevant. you gave them what they wanted. your money. in 3 years when the next expansion will come, and if they do the same thing again, maybe, if you’re still playing, you’ll run out of goodwill. see what i mean? even as you state that you feel there’s a problem here, by your action, you moved that problem out of the equation for them.

even if you wanted to prepurchase, unless participation in the betah events was super important to you, you could have waited at the very last minute to prepurchase as a means of applying pressure on the only thing that matters, their bottom line. that alone would have a much much greater impact than starting a thread that will -no doubt- get thrown in the garbage bin that’s the megathread for generalized complaints for hot and then properly ignored.

we’re players but we’re also consumers. we do need at some point to start acting a bit like consumers.

and forgive me if i managed to sour the (what’s supposed to be) joy of prepurchasing a game that you love. trust me i know. maybe you should stay out of the forums if you want to salvage whatever enjoyment is left of your pre purchase.

With the recent announcement that they are reversing their decision on unlock traits/skills I have a renewed faith in Anet. I know they rarely talk to us, but I do believe they hear us when we completely dominate the forums with an issue.

I think they will announce that veterans get a character slot for the 50$ game, and new players get the base game. That would make a LOT of people pretty happy. I think Anet is slow, but I do think they will make this better.

thrag.9740:

With the recent announcement that they are reversing their decision on unlock traits/skills I have a renewed faith in Anet. I know they rarely talk to us, but I do believe they hear us when we completely dominate the forums with an issue.

I think they will announce that veterans get a character slot for the 50$ game, and new players get the base game. That would make a LOT of people pretty happy. I think Anet is slow, but I do think they will make this better.

Either that, or they’re throwing us a bone on traits because they won’t give us anything on HoT.

Well, if that is the case I will probably still buy in the first week. The thing a lot of vets forget is, vets got ls1 and ls2 for free, but new players have to purchase ls2, and Anet did say they were considering re-releasing ls1 somehow in the future.

Oh I am not saying its perfect, just saying that vets still have something extra.

Well, gem purchases are optional. You could get all that content spending nothing extra.

thrag.9740:

Well, if that is the case I will probably still buy in the first week. The thing a lot of vets forget is, vets got ls1 and ls2 for free, but new players have to purchase ls2, and Anet did say they were considering re-releasing ls1 somehow in the future.

yeah, big marketing mistake that, it’s clear that they should have included that as a free bonus and have the packages up by 10 euros each. sarcasm, irony, bitter disappointment

it’s the same thing, they didn’t get them for free. these updates were payed for with the additional income that funky gem store is getting them. they are a company not a red cross charity to give stuff for free. people bought gems, gems made money for them. they needed to keep people buying gems and making money that’s why we got theese updates. the only difference between this system and a flat out fee system is that this system enables a very small amount of “gaming socialism” to happen where the people with money in real life can support others with smaller budgets. but the effort is collective. the guy who never buys gems (via money or gold) is right next to me, we’re doing tequatl together. i pay his sub in a way and he populates the world for me. the other guy who only buys gems with gold is also helping me, he grinds and farms so i don’t have to, i can just exchange my g ems for his efforts. he’s happy he gets that costume, i’m happy i don’t have to spend a minute in silverwastes. it’s a collective effort, WE ALL PAY. nothing is for free ever, there’s no free in this life. sigh…

Iason Evan.3806:

Their communication has been awful for a good long while now too. Hopefully that starts to change.

It was already supposed to have changed.

GeekDavid.2786:

thrag.9740:

With the recent announcement that they are reversing their decision on unlock traits/skills I have a renewed faith in Anet. I know they rarely talk to us, but I do believe they hear us when we completely dominate the forums with an issue.

I think they will announce that veterans get a character slot for the 50$ game, and new players get the base game. That would make a LOT of people pretty happy. I think Anet is slow, but I do think they will make this better.

Either that, or they’re throwing us a bone on traits because they won’t give us anything on HoT.

The trait revamp has been planned for months.

nexxe.7081:

GeekDavid.2786:

thrag.9740:

With the recent announcement that they are reversing their decision on unlock traits/skills I have a renewed faith in Anet. I know they rarely talk to us, but I do believe they hear us when we completely dominate the forums with an issue.

I think they will announce that veterans get a character slot for the 50$ game, and new players get the base game. That would make a LOT of people pretty happy. I think Anet is slow, but I do think they will make this better.

Either that, or they’re throwing us a bone on traits because they won’t give us anything on HoT.

The trait revamp has been planned for months.

Exactly. Throwing us a bone now, hoping we’ll believe they’ll give us one on HoT. And then they won’t.

I really do not trust ANet to do the right thing anymore. I did, once. No longer.

Ok let me put it like this. If you bought gw2 2 weeks ago, you would have to buy ls2 if you wanted it. If you bought gw2 1 years ago, you unlocked those chapters without paying extra. So as you can see, the same action and the same amount of money, gave different results just based on when you did it.

You spending money on gems to buy things other than ls2, and then also getting ls2, is not the same as new players spending money on gems to buy ls2. You chose to spend money on the things in that store.

Gene Archer.8560:

Iason Evan.3806:

Their communication has been awful for a good long while now too. Hopefully that starts to change.

It was already supposed to have changed.

Maybe that is the actual reason behind burning the vets with the HoT prepurchase stuff.

This conversation illustrates:
ArenaNet Staffer #1: “Should we throw in some bonus for the vets since we are throwing in the entire base game to new players that didn’t even consider buying the game for 3 years?”

ArenaNet Staffer #2: “Are you kidding!? Those guys are all jerks. A few of them were posting terrible things to my personal twitter account. Charge them the same price and maybe they’ll go play another game. Good riddance if they do!”

^If that conversation actually happened I couldn’t say as I would blame them. Well, as long as they don’t blame me for criticizing the way they have handled communication with the community. It’s really bad.

thrag.9740:

Ok let me put it like this. If you bought gw2 2 weeks ago, you would have to buy ls2 if you wanted it. If you bought gw2 1 years ago, you unlocked those chapters without paying extra. So as you can see, the same action and the same amount of money, gave different results just based on when you did it.

You spending money on gems to buy things other than ls2, and then also getting ls2, is not the same as new players spending money on gems to buy ls2. You chose to spend money on the things in that store.

Yeaps, they’re double dipping on the new players. Because that content is already payed for by the vets, just like they’re double dipping on the prepurchase, and want veteran players to repurchase the game without actually getting the game a second time. That’s why we’re calling their practice unethical. They’re fleecing us. Only difference is new players don’t know it yet, cause they haven’t join the community, veterans felt it as the skin left their backs.

Silly argument. You chose to spend money. And? I chose to spend money and that money has value, not for me but for everyone. That’s the idea. That my choice shares value with everyone. Just like every other gem purchase. They share value with me. Thus -not free-. but bought and payed. Choosing to pay doesn’t detract from the value of the payment i’m afraid.

And if you have trouble getting this, if everybody didn’t spend a dime to get gems, the game would shut down. Simple as that. Its survival is depending upon the fact that people will buy gems. Thus absolutely nothing in there is for free. As i explained earlier, collective effort.

ReiCH.6273:

Yeaps, they’re double dipping on the new players. Because that content is already payed for by the vets, just like they’re double dipping on the prepurchase, and want veteran players to repurchase the game without actually getting the game a second time. That’s why we’re calling their practice unethical. They’re fleecing us. Only difference is new players don’t know it yet, cause they haven’t join the community, veterans felt it as the skin left their backs.

Silly argument. You chose to spend money. And? I chose to spend money and that money has value, not for me but for everyone. That’s the idea. That my choice shares value with everyone. Just like every other gem purchase. They share value with me. Thus -not free-. but bought and payed. Choosing to pay doesn’t detract from the value of the payment i’m afraid.

And if you have trouble getting this, if everybody didn’t spend a dime to get gems, the game would shut down. Simple as that. Its survival is depending upon the fact that people will buy gems. Thus absolutely nothing in there is for free. As i explained earlier, collective effort.

Ok, so when you did that collective effort, spending your money, you got the items from the gem shop, and you got ls2. While new players can spend that same amount of money right now, and will get the gem shop items, and nothing else. That’s why I am saying vets did get something extra.

Look, I am not saying I disagree that Anet is hurting vets. In fact if you read my original post I said, the 50$ bundle should be 1 new slot for vets, and the old base game for new players. I am saying, that vets have already gotten something extra.

thrag.9740:

The thing a lot of vets forget is, vets got ls1 and ls2 for free, but new players have to purchase ls2, and Anet did say they were considering re-releasing ls1 somehow in the future.

The veteran player bought the game 2-3 years ago, thus he/she has LS2 for ‘free’ (still, we have payed for it see other responses above). The new player has to buy LS2 to play it. So? Why hasn’t the new player bought the game 2-3 years ago? Then he/she would also have LS2 for ‘free’.

It’s not an extra. Nobody told the new player to not buy the game earlier. Probably everyone has his/her reason why they haven’t bought it back then.

All vets are asking that they get at least a similar value for their 50 USD. At the moment, since they already have the core game, it is no value for them in this bundle. Personally I don’t mind if the new player will get the core game with HoT, but to be correct at least the company could put up an offer for veterans too (as many already have suggested before, a char slot maybe).

https://www.guildwars2.com/en/news/pre-purchase-community-address/

See, this is what we needed. Transparent communication

A fair value for both veterans and new players.

An honest refund policy for those who bought between the expansion announcement and misleading FAQ posting and now.

A clear statement on their future vision for expansions (now, remember to commit to this statement Arenanet.)

thrag.9740:

Ok, so when you did that collective effort, spending your money, you got the items from the gem shop, and you got ls2. While new players can spend that same amount of money right now, and will get the gem shop items, and nothing else. That’s why I am saying vets did get something extra.

that’s what i’m saying, that new players SHOULDN’T pay for LS2 cause we already payed for that. That’s not vets getting something extra, that’s ANet double dipping but this time AGAINST the new comers. That content has been funded already, them charging for it, is just plain greed on their part. Read my post again. Nothing is extra, it’s just them double dipping nothing else. LS should have been free from the get go.

Bee.7081:

thrag.9740:

The thing a lot of vets forget is, vets got ls1 and ls2 for free, but new players have to purchase ls2, and Anet did say they were considering re-releasing ls1 somehow in the future.

The veteran player bought the game 2-3 years ago, thus he/she has LS2 for ‘free’ (still, we have payed for it see other responses above). The new player has to buy LS2 to play it. So? Why hasn’t the new player bought the game 2-3 years ago? Then he/she would also have LS2 for ‘free’.

It’s not an extra. Nobody told the new player to not buy the game earlier. Probably everyone has his/her reason why they haven’t bought it back then.

All vets are asking that they get at least a similar value for their 50 USD. At the moment, since they already have the core game, it is no value for them in this bundle. Personally I don’t mind if the new player will get the core game with HoT, but to be correct at least the company could put up an offer for veterans too (as many already have suggested before, a char slot maybe).

If you could stop choking on your anger for two seconds and read my posts you will see I agree a character slot should be included in the 50$ version for vets. What I am saying is, I feel I have gotten something extra, and keeping that in mind softens the blow.

thrag.9740:

Bee.7081:

thrag.9740:

The thing a lot of vets forget is, vets got ls1 and ls2 for free, but new players have to purchase ls2, and Anet did say they were considering re-releasing ls1 somehow in the future.

The veteran player bought the game 2-3 years ago, thus he/she has LS2 for ‘free’ (still, we have payed for it see other responses above). The new player has to buy LS2 to play it. So? Why hasn’t the new player bought the game 2-3 years ago? Then he/she would also have LS2 for ‘free’.

It’s not an extra. Nobody told the new player to not buy the game earlier. Probably everyone has his/her reason why they haven’t bought it back then.

All vets are asking that they get at least a similar value for their 50 USD. At the moment, since they already have the core game, it is no value for them in this bundle. Personally I don’t mind if the new player will get the core game with HoT, but to be correct at least the company could put up an offer for veterans too (as many already have suggested before, a char slot maybe).

If you could stop choking on your anger for two seconds and read my posts you will see I agree a character slot should be included in the 50$ version for vets. What I am saying is, I feel I have gotten something extra, and keeping that in mind softens the blow.

Doesn’t matter any more anyway.

https://www.guildwars2.com/en/news/pre-purchase-community-address/

Yes, I am very happy to hear this. Good job Anet, as far as I can see, you fixed pretty much everything. I might just be willing to look at the 100$ package now.

Please change this topic title to “Re-Earning the Goodwill of the Nicest”. This has certainly done it for me!

Devildoc.6721:

https://www.guildwars2.com/en/news/pre-purchase-community-address/

See, this is what we needed. Transparent communication

A fair value for both veterans and new players.

An honest refund policy for those who bought between the expansion announcement and misleading FAQ posting and now.

A clear statement on their future vision for expansions (now, remember to commit to this statement Arenanet.)

a good start, we’ll still need to see the details but at least they addressed this issue.

i can say i feel content. especially if the details come out soon with a release date

but for now let’s enjoy our small victory