Did you really edit your FAQ's ?
seriously all they did was correct an error on their faq page. i honestly expected them to do that already wonder what took them so long
The timing for that correction suggests, it was not an error.
Seriously, they knew they will be giving out free core game at least a month before prepurchase announcement, maybe even longer (such decisions are not made on the spot, and if it was done in a rush there would have been two keys, not one). During that time they not only left the FAQ info suggesting people should buy core, but also had a sale event. Face the reality – they knew what they were doing.
And for those saying that Anet is acting nice by offering the refund, i’d like to point out that they do absolute minimum required by law of many countries they sell their game in (they literally can’t not do that). They don’t do anything beyond that line, nor do they advertise widely that such an option is possible.
if they knew a month ago they should have removed it from the faqs then thats why i commented what took them so long. oh i understand why people are upset. this is forum fix in my book they should have done something when they knew it was wrong not when there is backlash
i’d say there’s some space to believe that someone thought it was a bright idea to attract new players ….but if i were to believe that….I’d also have to believe they didn’t once think of the vets so that would be kind of moot. :/
IBM PC XT 4.77mhz w/turbo oc@ 8mhz 640kb windows 3.1 hayes 56k seagate 20 meg HD mda@720x350 pixels
seriously all they did was correct an error on their faq page. i honestly expected them to do that already wonder what took them so long
The fact that it took them so long is why people are suspicious of their motives. Besides, they didn’t correct an error exactly. The FAQ was accurate. It was the way they had us purchase the game that changed.
I’m actually shocked you went this far to hide your blunder. Would it not have been easier to say “oops, we made a mistake” or simply explain why you felt this was the best course of action.
Q: Do I have to own Guild Wars 2 to play the expansion?
A: Yes, but Guild Wars 2: Heart of Thorns includes the Guild Wars 2 core game.This is not what your FAQ’s read a couple days ago, I mean one needs to ask, is this even legal ?
It’s an FAQ not a license agreement or terms of service so of course it’s legal. That’s what an FAQ is for. To even ask this question is beyond ridiculous
I don’t claim to be a lawyer but I think his question is a legitimate one, they advertised one thing and then changed it after sales had occurred. I would think thats a grey area of the law at the very least.
It’s not a gray area of the law. A FAQ is to answer questions. If an answer changes due to changes in the game, then you change the FAQ.
Let’s say that there was a FAQ for skill points. After the update it will have to be changed to hero points, because the answer to the question has changed.
Companies do have a right to change their minds.
Now, if you have purchased something from a company based on a FAQ and it’s changed and that change has somehow changed your purchase, then you have the right to a refund or some sort of compensation.
But it’s not illegal to change a FAQ. It’s not even immoral. If the FAQ is wrong, its’ pretty much a necessity. Why would you leave bad info on the website?
seriously all they did was correct an error on their faq page. i honestly expected them to do that already wonder what took them so long
The fact that it took them so long is why people are suspicious of their motives. Besides, they didn’t correct an error exactly. The FAQ was accurate. It was the way they had us purchase the game that changed.
The question is when Anet decided to make the change. I’m not convinced that Anet put that you had to buy the game on the FAQ when you didn’t. I think the decision to make it so you didn’t have to buy the game was decided relatively late in the day, and at that point, with E3 coming and with the big expansion coming, the FAQ got overlooked until it was pointed out that it was wrong. The people who edit FAQs are not the same people who make decisions.
I’m actually shocked you went this far to hide your blunder. Would it not have been easier to say “oops, we made a mistake” or simply explain why you felt this was the best course of action.
Q: Do I have to own Guild Wars 2 to play the expansion?
A: Yes, but Guild Wars 2: Heart of Thorns includes the Guild Wars 2 core game.This is not what your FAQ’s read a couple days ago, I mean one needs to ask, is this even legal ?
It’s an FAQ not a license agreement or terms of service so of course it’s legal. That’s what an FAQ is for. To even ask this question is beyond ridiculous
I don’t claim to be a lawyer but I think his question is a legitimate one, they advertised one thing and then changed it after sales had occurred. I would think thats a grey area of the law at the very least.
It’s not a gray area of the law. A FAQ is to answer questions. If an answer changes due to changes in the game, then you change the FAQ.
Let’s say that there was a FAQ for skill points. After the update it will have to be changed to hero points, because the answer to the question has changed.
Companies do have a right to change their minds.
Now, if you have purchased something from a company based on a FAQ and it’s changed and that change has somehow changed your purchase, then you have the right to a refund or some sort of compensation.
But it’s not illegal to change a FAQ. It’s not even immoral. If the FAQ is wrong, its’ pretty much a necessity. Why would you leave bad info on the website?
thats what i was referring too my comment about why it took so long was to other saying they knew about the changes for months. im thinking whomever edits the forum didnt know about the price change. ive never knew everything about every company i worked for so im thinking the forum didnt know about the change til it was posted on website then he changed it to correspond
I’m actually shocked you went this far to hide your blunder. Would it not have been easier to say “oops, we made a mistake” or simply explain why you felt this was the best course of action.
Q: Do I have to own Guild Wars 2 to play the expansion?
A: Yes, but Guild Wars 2: Heart of Thorns includes the Guild Wars 2 core game.This is not what your FAQ’s read a couple days ago, I mean one needs to ask, is this even legal ?
It’s an FAQ not a license agreement or terms of service so of course it’s legal. That’s what an FAQ is for. To even ask this question is beyond ridiculous
I don’t claim to be a lawyer but I think his question is a legitimate one, they advertised one thing and then changed it after sales had occurred. I would think thats a grey area of the law at the very least.
It’s not a gray area of the law. A FAQ is to answer questions. If an answer changes due to changes in the game, then you change the FAQ.
Let’s say that there was a FAQ for skill points. After the update it will have to be changed to hero points, because the answer to the question has changed.
Companies do have a right to change their minds.
Now, if you have purchased something from a company based on a FAQ and it’s changed and that change has somehow changed your purchase, then you have the right to a refund or some sort of compensation.
But it’s not illegal to change a FAQ. It’s not even immoral. If the FAQ is wrong, its’ pretty much a necessity. Why would you leave bad info on the website?
thats what i was referring too my comment about why it took so long was to other saying they knew about the changes for months. im thinking whomever edits the forum didnt know about the price change. ive never knew everything about every company i worked for so im thinking the forum didnt know about the change til it was posted on website then he changed it to correspond
All I’m really saying is that it takes one person assigned to make a change to a FAQ to not get to it and another person who is overseeing that person to not follow it up, for a FAQ change to be missed. It really is that simple.
it really makes sense as a promotional idea for e3 if you think about it, what gets me is no one was there to say “and make sure you have something for our loyal fans also, don’t leave them feeling left out” #hotgate #aliens #bodysnatchers
IBM PC XT 4.77mhz w/turbo oc@ 8mhz 640kb windows 3.1 hayes 56k seagate 20 meg HD mda@720x350 pixels
I’m actually shocked you went this far to hide your blunder. Would it not have been easier to say “oops, we made a mistake” or simply explain why you felt this was the best course of action.
Q: Do I have to own Guild Wars 2 to play the expansion?
A: Yes, but Guild Wars 2: Heart of Thorns includes the Guild Wars 2 core game.This is not what your FAQ’s read a couple days ago, I mean one needs to ask, is this even legal ?
It’s an FAQ not a license agreement or terms of service so of course it’s legal. That’s what an FAQ is for. To even ask this question is beyond ridiculous
I don’t claim to be a lawyer but I think his question is a legitimate one, they advertised one thing and then changed it after sales had occurred. I would think thats a grey area of the law at the very least.
It’s not a gray area of the law. A FAQ is to answer questions. If an answer changes due to changes in the game, then you change the FAQ.
Let’s say that there was a FAQ for skill points. After the update it will have to be changed to hero points, because the answer to the question has changed.
Companies do have a right to change their minds.
Now, if you have purchased something from a company based on a FAQ and it’s changed and that change has somehow changed your purchase, then you have the right to a refund or some sort of compensation.
But it’s not illegal to change a FAQ. It’s not even immoral. If the FAQ is wrong, its’ pretty much a necessity. Why would you leave bad info on the website?
thats what i was referring too my comment about why it took so long was to other saying they knew about the changes for months. im thinking whomever edits the forum didnt know about the price change. ive never knew everything about every company i worked for so im thinking the forum didnt know about the change til it was posted on website then he changed it to correspond
All I’m really saying is that it takes one person assigned to make a change to a FAQ to not get to it and another person who is overseeing that person to not follow it up, for a FAQ change to be missed. It really is that simple.
must be i posted too quick i agree with you
my comment about too long was sarcastic to start with. i personally dont think the person who does the forums knew the price or that included the original game otherwise he would have changed it long ago. i know the company i work for i dont know the price of things to come til they announce it. i work for a big company and always get asked future pricing and i always say youll know when when i learn it
I’m actually shocked you went this far to hide your blunder. Would it not have been easier to say “oops, we made a mistake” or simply explain why you felt this was the best course of action.
Q: Do I have to own Guild Wars 2 to play the expansion?
A: Yes, but Guild Wars 2: Heart of Thorns includes the Guild Wars 2 core game.This is not what your FAQ’s read a couple days ago, I mean one needs to ask, is this even legal ?
It’s an FAQ not a license agreement or terms of service so of course it’s legal. That’s what an FAQ is for. To even ask this question is beyond ridiculous
I don’t claim to be a lawyer but I think his question is a legitimate one, they advertised one thing and then changed it after sales had occurred. I would think thats a grey area of the law at the very least.
It’s not a gray area of the law. A FAQ is to answer questions. If an answer changes due to changes in the game, then you change the FAQ.
Let’s say that there was a FAQ for skill points. After the update it will have to be changed to hero points, because the answer to the question has changed.
Companies do have a right to change their minds.
Now, if you have purchased something from a company based on a FAQ and it’s changed and that change has somehow changed your purchase, then you have the right to a refund or some sort of compensation.
But it’s not illegal to change a FAQ. It’s not even immoral. If the FAQ is wrong, its’ pretty much a necessity. Why would you leave bad info on the website?
Why continually defend a company that is not willing to defend it’s own actions ? You can spin it any way you like, they should have given the customer base notice when the decision was finalized and then changed the FAQ’s. Anyone who knows business knows this was not a one night decision, it would have been require to be discussed, reviewed, approved, and a business plan set in motion. They let people buy the core right up until the moment they announced prepurchase, that is where they went wrong.
You can try and argue that they didn’t want to ruin the prepurchase announcement, but that is not a valid argument either, they could have announced that the core game would be available bundled with the expansion when it becomes ready for purchase without announcing when that would be.
Neither he nor I said it was illegal, he asked if it was, which is a valid question. Are you a lawyer ? Are you qualified to give an accurate answer or are you you saying what you want to believe ? As for it being a grey area, if it were not they wouldn’t be handing out refunds.
Seriously, again, why make excuses for them ? Their not even willing to make their own excuses.
(edited by Random.4691)
I’m actually shocked you went this far to hide your blunder. Would it not have been easier to say “oops, we made a mistake” or simply explain why you felt this was the best course of action.
Q: Do I have to own Guild Wars 2 to play the expansion?
A: Yes, but Guild Wars 2: Heart of Thorns includes the Guild Wars 2 core game.This is not what your FAQ’s read a couple days ago, I mean one needs to ask, is this even legal ?
It’s an FAQ not a license agreement or terms of service so of course it’s legal. That’s what an FAQ is for. To even ask this question is beyond ridiculous
I don’t claim to be a lawyer but I think his question is a legitimate one, they advertised one thing and then changed it after sales had occurred. I would think thats a grey area of the law at the very least.
It’s not a gray area of the law. A FAQ is to answer questions. If an answer changes due to changes in the game, then you change the FAQ.
Let’s say that there was a FAQ for skill points. After the update it will have to be changed to hero points, because the answer to the question has changed.
Companies do have a right to change their minds.
Now, if you have purchased something from a company based on a FAQ and it’s changed and that change has somehow changed your purchase, then you have the right to a refund or some sort of compensation.
But it’s not illegal to change a FAQ. It’s not even immoral. If the FAQ is wrong, its’ pretty much a necessity. Why would you leave bad info on the website?
Why continually defend a company that is not willing to defend it’s own actions ? You can spin it any way you like, they should have given the customer base notice when the decision was finalized and then changed the FAQ’s. Anyone who knows business knows this was not a one night decision, it would have been require to be discussed, reviewed, approved, and a business plan set in motion. They let people buy the core right up until the moment they announced prepurchase, that is where they went wrong.
You can try and argue that they didn’t want to ruin the prepurchase announcement, but that is not a valid argument either, they could have announced that the core game would be available bundled with the expansion when it becomes ready for purchase without announcing when that would be.
Neither he nor I said it was illegal, he asked if it was, which is a valid question. Are you a lawyer ? Are you qualified to give an accurate answer or are you you saying what you want to believe ? As for it being a grey area, if it were not they wouldn’t be handing out refunds.
Seriously, again, why make excuses for them ? Their not even willing to make their own excuses.
Being reasonable isn’t making excuses. While that whole thing was going on, most of the brass was at E3. I don’t know if you’ve ever been to a show as an exhibitor, but it’s exhausting and requires a lot of focus.
The person who edited the FAQ…pretty sure they weren’t at E3. They were back in the office.
It’s easy enough to have something like this happens. You make it sound like editing a FAQ when a mistake is found is a bad thing to do. It’s a good thing to do.
Annoucing a specific FAQ change after the whole thing exploded? How would that look?
Anet will make a full statement when they figure out how to fix the situation. Not before.
How long do you think E3 went on for ? This decision was made before they went to E3. It wasn’t a case of one person forgetting just the FAQ’s, it should have been announced (as I have already said) when it was finalized which would not have been the day of.
How long do you think E3 went on for ? This decision was made before they went to E3. It wasn’t a case of one person forgetting just the FAQ’s, it should have been announced (as I have already said) when it was finalized which would not have been the day of.
The FAQ was edited during E3 as far as I can tell. Almost immediately after there was a thread on Reddit saying that ANet changed the FAQ with a bunch of people calling them names, and accusing them of wrongdoing.
Once that happens, you have to word your response a lot more carefully. Once you’re accused of wrongdoing, any firm that’s ever had a legal department knows you have to start consulting. That takes time.
That’s how business works in the real world. responses take time.
What your saying is, it went through all the stages that would have been necessary (which takes time) and not a single person there brought up the fact that it was suggested people should purchase the core game ahead of time and were still purchasing it and that it might be a good idea to inform the community ? Or at the very least make it unavailable for purchase ? That doesn’t jive for a multi million dollar company.
How long do you think E3 went on for ? This decision was made before they went to E3. It wasn’t a case of one person forgetting just the FAQ’s, it should have been announced (as I have already said) when it was finalized which would not have been the day of.
The FAQ was edited during E3 as far as I can tell. Almost immediately after there was a thread on Reddit saying that ANet changed the FAQ with a bunch of people calling them names, and accusing them of wrongdoing.
Once that happens, you have to word your response a lot more carefully. Once you’re accused of wrongdoing, any firm that’s ever had a legal department knows you have to start consulting. That takes time.
That’s how business works in the real world. responses take time.
They only brought it up on reddit AFTER the players caught it. They didn’t volunteer the information until they had no choice.
What your saying is, it went through all the stages that would have been necessary (which takes time) and not a single person there brought up the fact that it was suggested people should purchase the core game ahead of time and were still purchasing it and that it might be a good idea to inform the community ? Or at the very least make it unavailable for purchase ? That doesn’t jive for a multi million dollar company.
I’m saying oversights happen all the time in business. All the time. This isn’t the first or last time. You think a FAQ is something that people focus on? No, they put it up and don’t think about it once it’s up, because if nothing changes, there’s no need to do anything about it. Honestly I don’t even know what you’re on about.
How long do you think E3 went on for ? This decision was made before they went to E3. It wasn’t a case of one person forgetting just the FAQ’s, it should have been announced (as I have already said) when it was finalized which would not have been the day of.
The FAQ was edited during E3 as far as I can tell. Almost immediately after there was a thread on Reddit saying that ANet changed the FAQ with a bunch of people calling them names, and accusing them of wrongdoing.
Once that happens, you have to word your response a lot more carefully. Once you’re accused of wrongdoing, any firm that’s ever had a legal department knows you have to start consulting. That takes time.
That’s how business works in the real world. responses take time.
They only brought it up on reddit AFTER the players caught it. They didn’t volunteer the information until they had no choice.
You’re missing my point. They probably only changed it after it was pointed out to them. Almost as soon as that was done, it came up on reddit. I’m sure the time between the change and the discovery was pretty fast. So they didn’t have time to talk about before they were accused.
I think I’m being pretty clear, not sure why you can’t follow this.
No actually you are missing the point, you keep focusing only on the FAQ’s, while that is a big part of it your forgetting the public announcement that should have been made regardless of the FAQ’s. The FAQ’s should have been changed before E3, sure that was an over site it happens whatever, forgetting to inform thousands of people that they need to stop throwing their money at the company is negligence.
When something get’s recalled do you think they wait until to corrected model is ready to go before they announce the recall ? Do they just let the product start blowing up all over the place ? No they recall the moment they know, that is how business works in the real world.
No actually you are missing the point, you keep focusing only on the FAQ’s, while that is a big part of it your forgetting the public announcement that should have been made regardless of the FAQ’s. The FAQ’s should have been changed before E3, sure that was an over site it happens whatever, forgetting to inform thousands of people that they need to stop throwing their money at the company is negligence.
When something get’s recalled do you think they wait until to corrected model is ready to go before they announce the recall ? Do they just let the product start blowing up all over the place ? No they recall the moment they know, that is how business works in the real world.
I don’t think the public annoucement was made, because before E3 they wanted to keep the secrecy, as you do before a show/annoucement like that.
Scroll up and read my previous posts I already covered that argument.
Scroll up and read my previous posts I already covered that argument.
Nah not worth the time. You can believe the worst if you want, and that’s fine, but it’s not really relevant anyway. You’re not going to change my mind and I’m not going to change yours.
I’m not trying to change your mind, I fully aware from your post history what your stance is and that is perfectly fine. You should also accept that just because people have an opinion that is not the same as yours does not invalidate it, especially when their counter arguments are accurate.
Simply put go the mile if you want to debate it or agree to disagree and move on.
I’m not trying to change your mind, I fully aware from your post history what your stance is and that is perfectly fine. You should also accept that just because people have an opinion that is not the same as yours does not invalidate it, especially when their counter arguments are accurate.
Simply put go the mile if you want to debate it or agree to disagree and move on.
I logged in just to +1 this.
FAQs…
Lest We Forget
Lest We Forget
I’m not trying to change your mind, I fully aware from your post history what your stance is and that is perfectly fine. You should also accept that just because people have an opinion that is not the same as yours does not invalidate it, especially when their counter arguments are accurate.
Simply put go the mile if you want to debate it or agree to disagree and move on.
Right this is an opinion, not a statement of fact. Any wrongdoing here is something you BELIEVE happened and that’s it. You’re making it sound like your believe is far more plausible than my belief. That to me, means you find my belief less likely.
Anet was focused on Guild Halls for E3 and the preorder. They were less focused on the idea that you did or didn’t need the game. When schedules are tight, oversights become easy. I know that from personal experience.
And since it’s just a question of belief and nothing else, I’m as entitled to express my belief as you are. But when people try to make it seem as though their belief is in fact what actually happened…that’s a problem for me.
Once again, the white knight cannot stand it and must derail the thread, miss the point and twist the facts.
FAQs…
Lest We Forget
Lest We Forget
@Vayne.8563
You mean just as you have been doing ?
It really is common practice to make an announcement to the public before you just change a business plan that affects them, more so when the customers money is involved.
You are entitled to believe whatever you like, and argument or debate is generally separate beliefs or opinions. They wouldn’t be an argument or debate if everyone just agreed. I’m sorry if you do not like the fact that people have different beliefs than you, you really should get used to it though because it is part of life.
Of course I feel my belief is more plausible, I would be agree with you if I felt yours was more plausible.
Once again, the white knight cannot stand it and must derail the thread, miss the point and twist the facts.
I twisted no facts, and you can’t name one I did twist. The answer is yes Anet really edited their FAQ because that’s exactly what you’re supposed to do when a FAQ is wrong. It’s the only answer. If you don’t like the answer, that’s sorta too bad, because it’s the only answer.
The other comments brought up, though are off topic. Thanks for playing.
@Vayne.8563
You mean just as you have been doing ?It really is common practice to make an announcement to the public before you just change a business plan that affects them, more so when the customers money is involved.
You are entitled to believe whatever you like, and argument or debate is generally separate beliefs or opinions. They wouldn’t be an argument or debate if everyone just agreed. I’m sorry if you do not like the fact that people have different beliefs than you, you really should get used to it though because it is part of life.
Of course I feel my belief is more plausible, I would be agree with you if I felt yours was more plausible.
But the business plan wasn’t the main annoucement. The business plan was part of a much much larger announcement. It’s the ramifications that weren’t considered. Regardless, what I didn’t do was come online and make a post that said Anet did nothing wrong. I’m responding to a post that claims they did, That’s the difference.
Reason this was done……sales….sales, sales, sales.
How to maximise your core game sales figures:
Get as many new players to buy it before expansion comes out.
Then include it with expansion so they can say that sales of the core game increased when HoT was released.
Fully intentional if you ask me and not a simple mistake.
There has never been a good war, or a bad peace.
Alright seeing as you refuse to scroll for whatever reason, they could have made the announcement that the core game would be available with the expansion when it became available for purchase. At which point they could have proactively offered refunds, and made the core edition unavailable for purchase.
They could have done all this without hinting towards a prepurchase, making their announcement exciting without all the bad publicity. Yeah there would still be people that would complain, I will agree that some of the complaints seem silly buthey who am I to tell them they shouldn’t have an opinion, even if I don’t agree with it.
Just like I’m not telling you not to have an opinion or stance, I’m just explaining the reasoning behind my opinion.
(edited by Random.4691)
Alright seeing as you refuse to scroll for whatever reason, they could have made the announcement that the core game would be available with the expansion when it became available for purchase. At which point they could have proactively offered refunds, and made the core edition unavailable for purchase.
They could have done all this without hinting towards a prepurchase, making their announcement exciting without all the bad publicity. Yeah there would still be people that would complain, I will agree that some of the complaints seem silly buthey who am I to tell them they shouldn’t have an opinion, even if I don’t agree with it.
Again, this wasn’t the focus. Have you ever been to a big show with a company, like E3? Do you have any idea of how much work is actually involved in setting up, meetings, everything you have to do? I have and let me tell you, it’s nuts.
The big event at E3 and the focus was on Guild Halls more than anything else. They were going to announce the preorder too, of course, but the actual change that was made to what they were going to do, if not thought through, would probably seem like a very minor change. People don’t always think when rushed and under pressure, that’s just the way it is. No one saw it as this huge backlash. They didn’t push it, because it was on a back burner. Other things were going on. By the time anyone realized, it was already all over reddit. That’s what I believe happened. I’ve been too shows before, and I know how easy it is for things to fall through cracks. Easier than most people would think.
Sure they should have. Sure they messed up. I believe there should be a character slot with the base version. This was a mistake, for sure.
But I don’t think it was more than a mistake. And in the weeks to come, they’re going to have to issue tons of refunds to people because of it. No company goes out of their way to set up a situation where they’re going to have to issue tons of refunds.
Now you’re just assuming that they rushed, I’ll be honest, it is sounding like you are running out of counter arguments so now you’re just throwing assumptions of time frames around. Maybe you’re right maybe they were rushed, in the end this is not how a multi million dollar company operates, especially when it pertains directly to the customers wallet.
If it truly was nothing more then a mistake due to being rushed, I’d hate to say it but certain people should not be in the position they are in. This is one of those mistakes that should cost a person or persons their job.
(edited by Random.4691)
Now you’re just assuming that they rushed, I’ll be honest, it is sounding like you are running out of counter arguments so now you’re just throwing assumptions of time frames around. Maybe you’re right maybe they were rushed, in the end this is not how a multi million dollar company operates, especially when it pertains directly to the customers wallet.
Assuming they rushed? lol This is burn time for them. E3 is coming. One of the biggest updates to the game is coming. The people who work at Anet are being pushed to the limit, which is always what happens in crunch time. This isn’t just some assumption, it’s an educated guess based on years of experience.
I can pretty much guarantee you that everything right now is “rushed” or at very least, work done under pressure. It’s not like a small patch and we’re fixing a few bugs. E3 was last week and this huge patch is this week. And the expansion work still goes on. If you don’t think everyone is working near peak capacity, I’m not sure what to tell you.
I don’t know why people are shocked when they clarified the FAQ to match the current reality. Isn’t that what they’re supposed to do?
“If you spent as much time working on [some task] as
you spend complaining about it on the forums, you’d be
done by now.”
you spend complaining about it on the forums, you’d be
done by now.”
Yes assume, they announced you would need the core game how many months ago ? This whole rolling it in with the expansion would have had a procedure they followed to come to the decision, it would have taken time. It would not have been a one or even two week decision. Of course I also am assuming that they know how to run a business professionally.
Yes assume, they announced you would need the core game how many months ago ? This whole rolling it in with the expansion would have had a procedure they followed to come to the decision, it would have taken time. It would not have been a one or even two week decision. Of course I also am assuming that they know how to run a business professionally.
I’ll go with the idea that you don’t really know when that decision was finalized. I don’t know either. I simply learned over a lifetime of kittenumptions, never put down to malice what you can attribute to oversight. Too many mistakes are made that way. Yes, I tend to give people the benefit of the doubt, because I’ve been on both sides of this divide.
I don’t know why people are shocked when they clarified the FAQ to match the current reality. Isn’t that what they’re supposed to do?
Of course it is.
Except when you start telling players almost 5 months ago that the base game was required and putting it on sale during every game con ANet were at hawking HoT and when time comes to start up pre-order announce the base game is now included in the price, it seems duplicitous. The FAQ change then looks as if they were covering their backsides rather than simply reflect the current situation accurately.
Of course that should only tick off those who bought the game since the original HoT announcement till now. But I suspect it’s being used as a rage point by players who bought the game long ago.
We are heroes. This is what we do!
RIP City of Heroes
RIP City of Heroes
As have I, but it is fair to say oversights of this nature are typically avoided by larger businesses because they are so much more liable then the little guy with 1 employee. It is pretty kitten amateur for a company as large as Anet to be this negligent about something that could possibly cost them a lot of revenue.
As have I, but it is fair to say oversights of this nature are typically avoided by larger businesses because they are so much more liable then the little guy with 1 employee. It is pretty kitten amateur for a company as large as Anet to be this negligent about something that could possibly cost them a lot of revenue.
Actually I find this to be untrue. Very often smaller businesses are run better than bigger ones, because bigger businesses have to have better communication for things to get done. When I ran a small business and I was in charge of it, I was there pretty much all the time and I could see pretty much everything that went on. When I worked in middle management for a much larger company, I saw far far more mistakes that should have never been made, because one hand doesn’t always know what the other is doing. This happens with alarming frequency even in medium sized companies. Again, a lot of it has to do with focus.
Frankly I think Anet was used to being a 50 person company and they haven’t really developed the skills to deal with 300 people. There’s clearly an organizational problem there.
Except when you start telling players almost 5 months ago that the base game was required and putting it on sale during every game con ANet were at hawking HoT and when time comes to start up pre-order announce the base game is now included in the price, it seems duplicitous. The FAQ change then looks as if they were covering their backsides rather than simply reflect the current situation accurately.
But everything they said was true. You WILL need the core game, and a $10 deal on the game was still a good deal, even if you could later get it free with HoT. It’s not like they announced a $10 sale like last week or something, it was months ago, likely before they even decided to bundle the game with the pre-order packages.
Changing their FAQ to reflect the new reality was the only responsible action they could have taken.
“If you spent as much time working on [some task] as
you spend complaining about it on the forums, you’d be
done by now.”
you spend complaining about it on the forums, you’d be
done by now.”
Yes and no, a larger business should have employees that know what they are doing, you’re not going to let the intern handle the operations that could potentially land you with a law suit (I’m using that as an example). You would expect a multi million dollar company to have employees that are capable of handling their position. A small business may be easier to run because it just less work, less employees, less everything but in most cases (depending on the nature of the business) your employees do not need to have a degree to handle a cash register.
I’ll agree there is definitely an organization/communication problem.
(edited by Random.4691)
Once again, the white knight cannot stand it and must derail the thread, miss the point and twist the facts.
I twisted no facts, and you can’t name one I did twist. The answer is yes Anet really edited their FAQ because that’s exactly what you’re supposed to do when a FAQ is wrong. It’s the only answer. If you don’t like the answer, that’s sorta too bad, because it’s the only answer.
The other comments brought up, though are off topic. Thanks for playing.
“Thanks for playing”
Oh no, the white knight has defeated me… I must now buy the expansion and praise Anet for the silence following the FAQ ‘fix’.
“That’s the only answer”
How ignorant can you get? What if it was bait and switch, not saying it is but is there not a possibility? You cannot know unless you work for Anet, thats the only answer.
FAQs…
Lest We Forget
Lest We Forget
(edited by XeoShock.7094)
Reason this was done……sales….sales, sales, sales.
How to maximise your core game sales figures:
Get as many new players to buy it before expansion comes out.
Then include it with expansion so they can say that sales of the core game increased when HoT was released.
Fully intentional if you ask me and not a simple mistake.
I really hope you are wrong. It seems plausible that it was rushed and an honest mistake. Their track record, heck, their one time payment business model, seems to indicate otherwise. Still there is the possibility it was intentional. I really don’t want these guys to be the same as everywhere else.
Found an article when GW2 was just coming out, and I hoped.
Bought and played the game, and I hoped.
Saw the enthusiasm and care put into game design, and I hoped.
I’m no white knight, but I love this genre of video game. I just want a company that shares that feeling, or at least sees offering the best possible game as the best path to success.
Except when you start telling players almost 5 months ago that the base game was required and putting it on sale during every game con ANet were at hawking HoT and when time comes to start up pre-order announce the base game is now included in the price, it seems duplicitous. The FAQ change then looks as if they were covering their backsides rather than simply reflect the current situation accurately.
But everything they said was true. You WILL need the core game, and a $10 deal on the game was still a good deal, even if you could later get it free with HoT. It’s not like they announced a $10 sale like last week or something, it was months ago, likely before they even decided to bundle the game with the pre-order packages.
Changing their FAQ to reflect the new reality was the only responsible action they could have taken.
in theory – you could be right. however, if they continue bundling the two together post-launch, then the status as an ‘expansion’ becomes somewhat less valid, and the FAQ goes from being technically right to straight up wrong.
and I’ve not seen it said anywhere that this is a prepurchase deal.
as the FAQ says:
Q: Do I have to own Guild Wars 2 to play the expansion?
A: Yes, but Guild Wars 2: Heart of Thorns includes the Guild Wars 2 core game.
note this doesn’t say “Heart of Thorns Pre-purchases include the Guild Wars 2 core game” or “Heart of Thorns currently includes the Guild Wars 2 core game.” at no point does it say that the inclusion of the base game is temporary.
Yes and no, a larger business should have employees that know what they are doing, you’re not going to let the intern handle the operations that could potentially land you with a law suit (I’m using that as an example). You would expect a multi million dollar company to have employees that are capable of handling their position. A small business may be easier to run because it just less work, less employees, less everything but in most cases (depending on the nature of the business) your employees do not need to have a degree to handle a cash register.
I’ll agree there is definitely an organization/communication problem.
And you’re talking about a FAQ. It’s something easily overlooked. At any rate, probably this week, they’ll be some communication about this from Anet.
All I’m really saying is that it takes one person assigned to make a change to a FAQ to not get to it and another person who is overseeing that person to not follow it up, for a FAQ change to be missed. It really is that simple.
Yes, it might have been a mistake. Still, not changing that FAQ until the very last moment was definitely in Anet’s best financial interest (as this way they could continue to milk people longer for content they were already planning to give away for “free”), so i have a reason to be suspicious of their motives. Funny thing that mistakes in player’s favour either don’t happen at all, or are fixed right away, butr mistakes in Anet’s favour always keep persisting.
Actions, not words.
Remember, remember, 15th of November
Remember, remember, 15th of November
Wow
Way to show your customers your true colors. I’m curious if this is legal also ?
I’m pretty sure that it is. They can say that they later decided to add in GW2 free with HoT, and changed the FAQ to reflect that.
And for all we know, it WAS a last minute decision to do so.
I’m not saying that I like it, but it’s nothing to waste a lawyer’s time over.
saying something was a last minute thing, never make anyone feel better.
i5 4690K @ 3.5Mhz|8GB HyperX Savage 1600mHz|MSI H81M-E34|MSI GTX 960 Gaming 2GB|
|Seasonic S12G 650W|Win10 Pro X64| Corsair Spec 03 Case|
|Seasonic S12G 650W|Win10 Pro X64| Corsair Spec 03 Case|
How long do you think E3 went on for ? This decision was made before they went to E3. It wasn’t a case of one person forgetting just the FAQ’s, it should have been announced (as I have already said) when it was finalized which would not have been the day of.
The FAQ was edited during E3 as far as I can tell. Almost immediately after there was a thread on Reddit saying that ANet changed the FAQ with a bunch of people calling them names, and accusing them of wrongdoing.
Once that happens, you have to word your response a lot more carefully. Once you’re accused of wrongdoing, any firm that’s ever had a legal department knows you have to start consulting. That takes time.
That’s how business works in the real world. responses take time.
Unless you are Apple. Tyler Swift says she’s not happy about the free trial thing. next day Apple says sorry, we will change that.
It’s more of a case of, “Na, we will ignore it and ride it out. We have a patch coming next week, they’ll forget all about it by then.”
And I’m not say that anyone other that the money men would be thinking this. We all have bosses, and when something bad happens we go to them, if they say. Do not talk about it. We don’t. It will make things look bad, but at work, you do as you are told.
i5 4690K @ 3.5Mhz|8GB HyperX Savage 1600mHz|MSI H81M-E34|MSI GTX 960 Gaming 2GB|
|Seasonic S12G 650W|Win10 Pro X64| Corsair Spec 03 Case|
|Seasonic S12G 650W|Win10 Pro X64| Corsair Spec 03 Case|
All I’m really saying is that it takes one person assigned to make a change to a FAQ to not get to it and another person who is overseeing that person to not follow it up, for a FAQ change to be missed. It really is that simple.
Yes, it might have been a mistake. Still, not changing that FAQ until the very last moment was definitely in Anet’s best financial interest (as this way they could continue to milk people longer for content they were already planning to give away for “free”), so i have a reason to be suspicious of their motives. Funny thing that mistakes in player’s favour either don’t happen at all, or are fixed right away, butr mistakes in Anet’s favour always keep persisting.
In Anet’s best financial interest? Really? Do you really think Anet’s negative publicity and the refunds they’ll have to give and the bad blood they’ve created are in their best financial interest. To me that’s the biggest clue that this was a mistake.
Because it’s in Anet’s worst financial interest. They were at E3. They were looking for a flawless huge launch. What they got instead was some very bad press at a time when they were looking for momentum.
Anyone who had looked it over with a critical eye would have seen the implosion. They KNOW this community. It’s not going to let Anet get away with anything and Anet KNOWS this.
Put yourself in the position of Anet management for just a second. Do you really think that they sat there at a meeting and said, I have a great idea. Let’s sell a bunch of copies of this game to people, telling them they need it and then, at launch, we can change it and give the game away free?
Does that make sense under ANY circumstance you can think of? No. This was a mistake. It was ludicrous. Even the most cursory examination would have shown this to be a fiasco. It was always going to cost Anet from the moment it happened.
There’s no way this was some master plan. Hell, if this was a company of evil geniuses, making a plan to take money from us unsuspecting fans, you’d think they’d have come up with something that people wouldn’t have seen through in one second.