FAQs…
Lest We Forget
Lest We Forget
Did you really edit your FAQ's ?
All I’m really saying is that it takes one person assigned to make a change to a FAQ to not get to it and another person who is overseeing that person to not follow it up, for a FAQ change to be missed. It really is that simple.
Yes, it might have been a mistake. Still, not changing that FAQ until the very last moment was definitely in Anet’s best financial interest (as this way they could continue to milk people longer for content they were already planning to give away for “free”), so i have a reason to be suspicious of their motives. Funny thing that mistakes in player’s favour either don’t happen at all, or are fixed right away, butr mistakes in Anet’s favour always keep persisting.
In Anet’s best financial interest? Really? Do you really think Anet’s negative publicity and the refunds they’ll have to give and the bad blood they’ve created are in their best financial interest. To me that’s the biggest clue that this was a mistake.
Because it’s in Anet’s worst financial interest. They were at E3. They were looking for a flawless huge launch. What they got instead was some very bad press at a time when they were looking for momentum.
Anyone who had looked it over with a critical eye would have seen the implosion. They KNOW this community. It’s not going to let Anet get away with anything and Anet KNOWS this.
Put yourself in the position of Anet management for just a second. Do you really think that they sat there at a meeting and said, I have a great idea. Let’s sell a bunch of copies of this game to people, telling them they need it and then, at launch, we can change it and give the game away free?
Does that make sense under ANY circumstance you can think of? No. This was a mistake. It was ludicrous. Even the most cursory examination would have shown this to be a fiasco. It was always going to cost Anet from the moment it happened.
There’s no way this was some master plan. Hell, if this was a company of evil geniuses, making a plan to take money from us unsuspecting fans, you’d think they’d have come up with something that people wouldn’t have seen through in one second.
That is an exteremely strong assumption for someone who does not work for Anet. How do you know what their plan was?
It COULD have just well been “let’s milk all possible and attract new players when the expansion come out”. How do you know that this couldn’t have been the case? You don’t and that’s a fact.
Well let’s put ourselves in Anet’s place. Anet, the sinister mastermind, who believes that they can get away with what you’re claiming. You really think, really believe deep down in side that 15 seconds worth of consideration wouldn’t show them that people will ask for refunds and people will be dissatisfied and knowing this community it wouldn’t go viral. Let’s picture this theoretical meeting between “criminal masterminds”.
Boss 1: I have a great idea. Let’s charge everyone like $10 for the game, so we can make like a lot of money. Then, after we charge everyone $10 for the game, we can do a complete about face and include it free.
Boss 2: Yes, great idea. We’ll have all this extra money. I mean if we sell 100,000 copies, we’ll have made 1 million dollars. This is great.
Boss 3: But won’t the people realize when we include the game and they have to buy the expansion that they’ve been ripped off. I mean won’t they notice? Don’t you think the community will call us out, and give us a lot of bad press and a lot of bad publicity. Don’t you think we’ll have to offer refunds.
Boss 1: No. This community is so loyal and understanding. They barely pay attention to anything we do or say. Every single thing we’ve tried to do, we’ve gotten away with. Remember those 300 gold commander tags. Almost no one in the fan community even realized it.
If you guys think that this was some master plan to defraud a few purchasers of the game out of $10 bucks each, you really don’t know that much about business.
It’s actually much easier for me to see how they could have missed changing the FAQ than it is to see how they could have made the change intentionally.
In Anet’s best financial interest? Really? Do you really think Anet’s negative publicity and the refunds they’ll have to give and the bad blood they’ve created are in their best financial interest. To me that’s the biggest clue that this was a mistake.
That’s why i said financial interest. Yes, i believe that due to bad PR it is going to ultimately cost Anet more than they have gained, but we both know that Anet’s PR has always been terribad and they are not good at prediction at this level.
It would not have been first time when they tried a cash grab that led to bad PR backlash (just think back to the changes to gem exchange UI).
So yeah, currently i think that they intentionally “forgot” to update the FAQ in order to get more core sales before HoT prepurchase announcement, and if they had made a mistake, it was in not predicting that they will get called on it.
You really think, really believe deep down in side that 15 seconds worth of consideration wouldn’t show them that people will ask for refunds and people will be dissatisfied and knowing this community it wouldn’t go viral.
Yes, because the same reasoning can be applied to the offering of free core in bundle (and that decision sure wasn’t any oversight). Even a moment of consideration should have told them that “it won’t end well”. So either they didn’t think about it at all, or they underestimated player reaction.
Actions, not words.
Remember, remember, 15th of November
Remember, remember, 15th of November
(edited by Astralporing.1957)
In Anet’s best financial interest? Really? Do you really think Anet’s negative publicity and the refunds they’ll have to give and the bad blood they’ve created are in their best financial interest. To me that’s the biggest clue that this was a mistake.
That’s why i said financial interest. Yes, i believe that due to bad PR it is going to ultimately cost Anet more than they have gained, but we both know that Anet’s PR has always been terribad and they are not good at prediction at this level.
It would not have been first time when they tried a cash grab that led to bad PR backlash (just think back to the changes to gem exchange UI).So yeah, currently i think that they intentionally “forgot” to update the FAQ in order to get more core sales before HoT prepurchase announcement, and if they had made a mistake, it was in not predicting that they will get called on it.
Well everyone can think about the meeting that led to that decision and make their own decision. I think this is a ludicrous assertion.
And I think after we see Anet’s reply and I believe we will, this will be even more obvious.
All I’m really saying is that it takes one person assigned to make a change to a FAQ to not get to it and another person who is overseeing that person to not follow it up, for a FAQ change to be missed. It really is that simple.
Yes, it might have been a mistake. Still, not changing that FAQ until the very last moment was definitely in Anet’s best financial interest (as this way they could continue to milk people longer for content they were already planning to give away for “free”), so i have a reason to be suspicious of their motives. Funny thing that mistakes in player’s favour either don’t happen at all, or are fixed right away, butr mistakes in Anet’s favour always keep persisting.
In Anet’s best financial interest? Really? Do you really think Anet’s negative publicity and the refunds they’ll have to give and the bad blood they’ve created are in their best financial interest. To me that’s the biggest clue that this was a mistake.
Because it’s in Anet’s worst financial interest. They were at E3. They were looking for a flawless huge launch. What they got instead was some very bad press at a time when they were looking for momentum.
Anyone who had looked it over with a critical eye would have seen the implosion. They KNOW this community. It’s not going to let Anet get away with anything and Anet KNOWS this.
Put yourself in the position of Anet management for just a second. Do you really think that they sat there at a meeting and said, I have a great idea. Let’s sell a bunch of copies of this game to people, telling them they need it and then, at launch, we can change it and give the game away free?
Does that make sense under ANY circumstance you can think of? No. This was a mistake. It was ludicrous. Even the most cursory examination would have shown this to be a fiasco. It was always going to cost Anet from the moment it happened.
There’s no way this was some master plan. Hell, if this was a company of evil geniuses, making a plan to take money from us unsuspecting fans, you’d think they’d have come up with something that people wouldn’t have seen through in one second.
That is an exteremely strong assumption for someone who does not work for Anet. How do you know what their plan was?
It COULD have just well been “let’s milk all possible and attract new players when the expansion come out”. How do you know that this couldn’t have been the case? You don’t and that’s a fact.
Well let’s put ourselves in Anet’s place. Anet, the sinister mastermind, who believes that they can get away with what you’re claiming. You really think, really believe deep down in side that 15 seconds worth of consideration wouldn’t show them that people will ask for refunds and people will be dissatisfied and knowing this community it wouldn’t go viral. Let’s picture this theoretical meeting between “criminal masterminds”.
Boss 1: I have a great idea. Let’s charge everyone like $10 for the game, so we can make like a lot of money. Then, after we charge everyone $10 for the game, we can do a complete about face and include it free.
Boss 2: Yes, great idea. We’ll have all this extra money. I mean if we sell 100,000 copies, we’ll have made 1 million dollars. This is great.
Boss 3: But won’t the people realize when we include the game and they have to buy the expansion that they’ve been ripped off. I mean won’t they notice? Don’t you think the community will call us out, and give us a lot of bad press and a lot of bad publicity. Don’t you think we’ll have to offer refunds.
Boss 1: No. This community is so loyal and understanding. They barely pay attention to anything we do or say. Every single thing we’ve tried to do, we’ve gotten away with. Remember those 300 gold commander tags. Almost no one in the fan community even realized it.
If you guys think that this was some master plan to defraud a few purchasers of the game out of $10 bucks each, you really don’t know that much about business.
It’s actually much easier for me to see how they could have missed changing the FAQ than it is to see how they could have made the change intentionally.
First of all I said COULD, not they did this, I have opened my mind now.
And what the?? How can you even think to try and display what you think in their voice? It makes no sense. That’s one way of looking at it, which even you (I know you are not stupid) can admit. Why should that be the only explanation? Its easier for you to think what you believe, which COULD be wrong?
Understand the word could.
FAQs…
Lest We Forget
Lest We Forget
All I’m really saying is that it takes one person assigned to make a change to a FAQ to not get to it and another person who is overseeing that person to not follow it up, for a FAQ change to be missed. It really is that simple.
Yes, it might have been a mistake. Still, not changing that FAQ until the very last moment was definitely in Anet’s best financial interest (as this way they could continue to milk people longer for content they were already planning to give away for “free”), so i have a reason to be suspicious of their motives. Funny thing that mistakes in player’s favour either don’t happen at all, or are fixed right away, butr mistakes in Anet’s favour always keep persisting.
snip
Anyone who had looked it over with a critical eye would have seen the implosion. They KNOW this community. It’s not going to let Anet get away with anything and Anet KNOWS this.
Put yourself in the position of Anet management for just a second. Do you really think that they sat there at a meeting and said, I have a great idea. Let’s sell a bunch of copies of this game to people, telling them they need it and then, at launch, we can change it and give the game away free?
Does that make sense under ANY circumstance you can think of? No. This was a mistake. It was ludicrous. Even the most cursory examination would have shown this to be a fiasco. It was always going to cost Anet from the moment it happened.
There’s no way this was some master plan. Hell, if this was a company of evil geniuses, making a plan to take money from us unsuspecting fans, you’d think they’d have come up with something that people wouldn’t have seen through in one second.
That is an exteremely strong assumption for someone who does not work for Anet. How do you know what their plan was?
It COULD have just well been “let’s milk all possible and attract new players when the expansion come out”. How do you know that this couldn’t have been the case? You don’t and that’s a fact.
Well let’s put ourselves in Anet’s place. Anet, the sinister mastermind, who believes that they can get away with what you’re claiming. You really think, really believe deep down in side that 15 seconds worth of consideration wouldn’t show them that people will ask for refunds and people will be dissatisfied and knowing this community it wouldn’t go viral. Let’s picture this theoretical meeting between “criminal masterminds”.
Boss 1: I have a great idea. Let’s charge everyone like $10 for the game, so we can make like a lot of money. Then, after we charge everyone $10 for the game, we can do a complete about face and include it free.
Boss 2: Yes, great idea. We’ll have all this extra money. I mean if we sell 100,000 copies, we’ll have made 1 million dollars. This is great.
Boss 3: But won’t the people realize when we include the game and they have to buy the expansion that they’ve been ripped off. I mean won’t they notice? Don’t you think the community will call us out, and give us a lot of bad press and a lot of bad publicity. Don’t you think we’ll have to offer refunds.
Boss 1: No. This community is so loyal and understanding. They barely pay attention to anything we do or say. Every single thing we’ve tried to do, we’ve gotten away with. Remember those 300 gold commander tags. Almost no one in the fan community even realized it.
If you guys think that this was some master plan to defraud a few purchasers of the game out of $10 bucks each, you really don’t know that much about business.
It’s actually much easier for me to see how they could have missed changing the FAQ than it is to see how they could have made the change intentionally.
First of all I said COULD, not they did this, I have opened my mind now.
And what the?? How can you even think to try and display what you think in their voice? It makes no sense. That’s one way of looking at it, which even you (I know you are not stupid) can admit. Why should that be the only explanation? Its easier for you to think what you believe, which COULD be wrong?
Understand the word could.
I’m saying the liklihood of Anet not realizing the fan base would react this way, after years of experience with this particular fan base borders on surreal.
Any second I could die of a heart attack, but you know, it’s pretty unlikely. It’s just as unlikely that Anet made this pricing plan or didn’t change the FAQ just to rip people off. They know this fan base too well to believe they can get away with anything. This is probably why they don’t want to talk to us half the time.
And I’m saying there is certainly a CHANCE that there was deception, the shady business changing the FAQ nowhere near before the pre-purchase release.
That being said there is also the possibility that something went wrong and the FAQ was ‘forgotten’ etc.
Does not change the fact people have been mislead and are angry no matter what angle you see it from.
FAQs…
Lest We Forget
Lest We Forget
And I’m saying there is certainly a CHANCE that there was deception, the shady business changing the FAQ nowhere near before the pre-purchase release.
That being said there is also the possibility that something went wrong and the FAQ was ‘forgotten’ etc.
Does not change the fact people have been mislead and are angry no matter what angle you see it from.
Oh my knight in shinning armor !
Caring about other ppl , at the injustice they have bestown upon you !
Plz marry me and lets head up to the at the Brokeback Mountain ! :P
And I’m saying there is certainly a CHANCE that there was deception, the shady business changing the FAQ nowhere near before the pre-purchase release.
That being said there is also the possibility that something went wrong and the FAQ was ‘forgotten’ etc.
Does not change the fact people have been mislead and are angry no matter what angle you see it from.
Oh my knight in shinning armor !
Caring about other ppl , at the injustice they have bestown upon you !
Plz marry me and lets head up to the at the Brokeback Mountain ! :P
aaand that’s enough internet for today :P
FAQs…
Lest We Forget
Lest We Forget
in theory – you could be right. however, if they continue bundling the two together post-launch, then the status as an ‘expansion’ becomes somewhat less valid, and the FAQ goes from being technically right to straight up wrong.
Well, “the definition of an expansion” is a slightly flexible thing. If they continue to bundle the two products indefinitely, then would it be a traditional MMO expansion? Not really, in the sense that expansions typically force you to buy the core product, and they’re being nice enough to waive that necessity. Points for them. In a literal sense though, it would still be an expansion either way, since it “expands” the existing content, rather than replacing it entirely as a “sequel” might. The game world and other content of the game post installing HoT is inclusive of and in addition to the existing content, so it is an expansion regardless of how it is priced or bundled with other products.
In Anet’s best financial interest? Really? Do you really think Anet’s negative publicity and the refunds they’ll have to give and the bad blood they’ve created are in their best financial interest. To me that’s the biggest clue that this was a mistake.
Because it’s in Anet’s worst financial interest. They were at E3. They were looking for a flawless huge launch. What they got instead was some very bad press at a time when they were looking for momentum.
And clearly they didn’t anticipate the irrational backlash, but there’s nothing practical they can do about it now.
In hindsight, they probably should have continued charging existing players for the core game, at least for the next few months.
“If you spent as much time working on [some task] as
you spend complaining about it on the forums, you’d be
done by now.”
you spend complaining about it on the forums, you’d be
done by now.”
Well everyone can think about the meeting that led to that decision and make their own decision. I think this is a ludicrous assertion.
The very same meeting, based on the very same chain of thought, should have resulted in changes to the “free core for new players, nothing for vets” expansion bundle plan, simply because the FAQ change was a direct consequence of that decision. They couldn’t arrive at a decision that keeping the FAQ unchanged would be bad idea without also thinking that the bundle idea as it is isn’t exactly wise either. And if there was no backlash to the bundle, nobody would have called them on FAQ change.
So, either the bundle decision was a mistake due to oversight, or they didn’t realize there would be any bad PR at all.
I know which of those two choices is more ludicrous.
I’m saying the liklihood of Anet not realizing the fan base would react this way, after years of experience with this particular fan base borders on surreal.
And yet they clearly did not predict the effect bundle caused. And no matter how surreal it sounds, the only other option is they released the bundle (knowing it’s going to cost them in PR), apparently by a complete mistake. And the likelihood of that happening is way, way lower.
Actions, not words.
Remember, remember, 15th of November
Remember, remember, 15th of November
(edited by Astralporing.1957)
Well everyone can think about the meeting that led to that decision and make their own decision. I think this is a ludicrous assertion.
The very same meeting, based on the very same chain of thought, should have resulted in changes to the “free core for new players, nothing for vets” expansion bundle plan, simply because the FAQ change was a direct consequence of that decision. They couldn’t arrive at a decision that keeping the FAQ unchanged would be bad idea without also thinking that the bundle idea as it is isn’t exactly wise either. And if there was no backlash to the bundle, nobody would have called them on FAQ change.
So, either the bundle decision was a mistake due to oversight, or they didn’t realize there would be any bad PR at all.I know which of those two choices is more ludicrous.
I’m saying the liklihood of Anet not realizing the fan base would react this way, after years of experience with this particular fan base borders on surreal.
And yet they clearly did not predict the effect bundle caused. And no matter how surreal it sounds, the only other option is they released the bundle (knowing it’s going to cost them in PR), apparently by a complete mistake. And the likelihood of that happening is way, way lower.
Right, overlooking something is one thing. Intentionally trying to pull one over on this fan base is something else. They KNOW this fan base. Really. They know us.
So if they do something that’s obviously not well thought out, the simplest explanation is they didn’t think it out. But there’s very little chance they could intentionally do something that was intentionally in our worst interest and think the could get away with it. Again, if you’re intentionally doing something, you’re going to question how the fans will react. When you’re giving somethign away for free, you’re doing something good and it’s easier to miss the fan reaction.
In my opinion, Anet knows us well enough by now where they’d be gunshy about doing something underhanded even if they wanted to. But that’s just me.
they got their refund
Uh no they did not. I know many people who were denied refunds because they fell for the trick 2 months ago instead of last week. Or people who grabbed a copy from their local game store are not eligible for refunds as well. Anet made their bed and now they’re throwing a fit refusing to sleep in it. Their “refunds” are bogus as hell. Basically “Yeah, we’ll delete your account and you can buy HoT for a new account”.
Nothing is wrong with that. Kudos for Anet for keeping it classy. They are doing new players a generous favor.
For users who bought the game during the duration of the old FAQ contact support.
Easy as peasy.
In doing new players a favor, veterans like myself get left behind. I do not approve of this.
The very same meeting, based on the very same chain of thought, should have resulted in changes to the “free core for new players, nothing for vets” expansion bundle plan, simply because the FAQ change was a direct consequence of that decision. They couldn’t arrive at a decision that keeping the FAQ unchanged would be bad idea without also thinking that the bundle idea as it is isn’t exactly wise either.
Bull. Updating an incorrect FAQ entry is a minor correction, it has no real drawbacks and is easy to do. Changing the entire pricing model at this point would be a lot of work with a lot of downsides. They can’t just remove the “free core game” aspect from the HoT promotions, not now that they’ve already offered it. They can’t just drop the price of the Xpac either, because $50 is the price of the content inside. They could just bundle in more freebies, but again, that would have a significant cost to them, they can’t just shoot form the hip on that, so to say that “they should have just pulled a u-turn during the meeting where they updated the FAQ” is complete nonsense.
In doing new players a favor, veterans like myself get left behind. I do not approve of this.
You didn’t get left behind. You got everything you paid for, and more.
“If you spent as much time working on [some task] as
you spend complaining about it on the forums, you’d be
done by now.”
you spend complaining about it on the forums, you’d be
done by now.”
/15char
SHAME
The very same meeting, based on the very same chain of thought, should have resulted in changes to the “free core for new players, nothing for vets” expansion bundle plan, simply because the FAQ change was a direct consequence of that decision. They couldn’t arrive at a decision that keeping the FAQ unchanged would be bad idea without also thinking that the bundle idea as it is isn’t exactly wise either.
Bull. Updating an incorrect FAQ entry is a minor correction, it has no real drawbacks and is easy to do. Changing the entire pricing model at this point would be a lot of work with a lot of downsides. They can’t just remove the “free core game” aspect from the HoT promotions, not now that they’ve already offered it. They can’t just drop the price of the Xpac either, because $50 is the price of the content inside. They could just bundle in more freebies, but again, that would have a significant cost to them, they can’t just shoot form the hip on that, so to say that “they should have just pulled a u-turn during the meeting where they updated the FAQ” is complete nonsense.
In doing new players a favor, veterans like myself get left behind. I do not approve of this.
You didn’t get left behind. You got everything you paid for, and more.
I am most certainly getting left behind in this bundle structuring for HoT. And I am well-aware that I have gotten everything I paid for — so far. This is why until such time as I feel I am getting sufficient value for my money, I will not be purchasing HoT. The other ways I could look at this and other people’s opinions are immaterial to me. I don’t give a rip what Anet/NcSoft have done in the past, nor any other game designers or publishers. It is what it is NOW and I will proceed accordingly.
They could just bundle in more freebies, but again, that would have a significant cost to them,
Digital goods that already exist carry little cost.
Unless they were banking on a lot of existing players having to buy slots to play the new class.
That is the complaint, that this was contrived to generate extra revenue from vets. (in other words, getting us to subsidize low entry cost for new players)
Ignoring the fact we’re likely to have bought new character unlimited harvesting tools (3000 gems) and a few bag slots (how many can you add? 3? another 1200 gems?) for our new characters?
Someone who buys the slot is going to be less likely to buy more stuff (just look at how many people feel slighted as it is).
There was probably more money to be made from a free slot than making people buy one.
“The short answer is that new content is not going to drive people away from the game.
There is absolutely no evidence to support that it would.” -AnthonyOrdon
There is absolutely no evidence to support that it would.” -AnthonyOrdon
Digital goods that already exist carry little cost.
If that were true then everything in the cash shop would be free. Digital goods have an opportunity cost, if someone gets it for free then they aren’t spending money on it, and many of them have development costs of their own. They need to weigh whether the good will generated in handing out free candy to shut up the baby’s temper tantrums will be worth the opportunity cost of selling those goods instead. It’s non trivial.
That is the complaint, that this was contrived to generate extra revenue from vets. (in other words, getting us to subsidize low entry cost for new players)
The bundling doesn’t involve vets paying anything, so I fail to see how it could possibly involve getting “extra revenue from vets.”
Ignoring the fact we’re likely to have bought new character unlimited harvesting tools (3000 gems) and a few bag slots (how many can you add? 3? another 1200 gems?) for our new characters?
You actually buy all that for each character? Man, that would tap me out. I only have one set of unlimited tools across all my characters, more for flavor than anything, and haven’t bought a single extra bag space, the default is plenty. If you’re that casual with spending your money, the idea of getting bent out of shape over the lack of a free character slot just boggles me. Buy the new character slot, you’ll get 100 free inventory slots out of it and no need to increase his bag space beyond that. Besides, they’re adding things like Badges to the wallet, and a Dragonite sink, so that should free up a lot more room.
“If you spent as much time working on [some task] as
you spend complaining about it on the forums, you’d be
done by now.”
you spend complaining about it on the forums, you’d be
done by now.”
Anet just did this silently. If you see how many thousand angry posts there are… ANet responded like 5 times. So shamefull. They dont care, they want the money thats all. Please people think before you buy the addon, dont support ANet this went to far
They KNOW this fan base. Really. They know us.
.
They sure do have a funny way of showing it.
They KNOW this fan base. Really. They know us.
Ughh. I just threw up in my mouth a little.
The dev team has proven they can’t balance a 2×4 on a cinder block.
The very same meeting, based on the very same chain of thought, should have resulted in changes to the “free core for new players, nothing for vets” expansion bundle plan, simply because the FAQ change was a direct consequence of that decision. They couldn’t arrive at a decision that keeping the FAQ unchanged would be bad idea without also thinking that the bundle idea as it is isn’t exactly wise either.
Bull. Updating an incorrect FAQ entry is a minor correction, it has no real drawbacks and is easy to do. Changing the entire pricing model at this point would be a lot of work with a lot of downsides. They can’t just remove the “free core game” aspect from the HoT promotions, not now that they’ve already offered it. They can’t just drop the price of the Xpac either, because $50 is the price of the content inside. They could just bundle in more freebies, but again, that would have a significant cost to them, they can’t just shoot form the hip on that, so to say that “they should have just pulled a u-turn during the meeting where they updated the FAQ” is complete nonsense.
In doing new players a favor, veterans like myself get left behind. I do not approve of this.
You didn’t get left behind. You got everything you paid for, and more.
It’s not that they updated it, it’s that they did so in such a way that makes it look underhanded, intentional or not, they didn’t use their brains when going about this. A public announcement should have been issued, the core game should have been made unavailable (this one right here leads me to believe they simply didn’t care and wanted the money), to even take it a step further they had the emails available of all those new purchases, they could have send out some mass emails to inform them that they would need to contact support for refunds if they so desired. The lastone would have been a lot more work, I think a public announcement followed by taking the core game off their market would have sufficed.
It’s not that they updated it, it’s that they did so in such a way that makes it look underhanded
Bull. There was nothing “underhanded” about it, they just updated their FAQ. What could possibly be “underhanded” about updating their FAQ when one of the entries became inaccurate?
A public announcement should have been issued,
Who makes a “public announcement” when they update their FAQ?
the core game should have been made unavailable (this one right here leads me to believe they simply didn’t care and wanted the money),
It apparently has been, so problem solved.
to even take it a step further they had the emails available of all those new purchases, they could have send out some mass emails to inform them that they would need to contact support for refunds if they so desired.
Maybe, but this is the sort of issue where if you aren’t bothered enough to notice yourself, then there’s no reason for you to be. Plenty of people bought the game and are perfectly content with the current situation.
“If you spent as much time working on [some task] as
you spend complaining about it on the forums, you’d be
done by now.”
you spend complaining about it on the forums, you’d be
done by now.”
It’s not that they updated it, it’s that they did so in such a way that makes it look underhanded
Bull. There was nothing “underhanded” about it, they just updated their FAQ. What could possibly be “underhanded” about updating their FAQ when one of the entries became inaccurate?
A public announcement should have been issued,
Who makes a “public announcement” when they update their FAQ?
the core game should have been made unavailable (this one right here leads me to believe they simply didn’t care and wanted the money),
It apparently has been, so problem solved.
to even take it a step further they had the emails available of all those new purchases, they could have send out some mass emails to inform them that they would need to contact support for refunds if they so desired.
Maybe, but this is the sort of issue where if you aren’t bothered enough to notice yourself, then there’s no reason for you to be. Plenty of people bought the game and are perfectly content with the current situation.
I stopped reading after your first quote, even the majority of the fan bois/white knights have agreed that it was handled incorrectly. On another note I have this Bridge for sale .. are you interested ?
serious if they knew months ago they would have deleted it then and then added in the new statement when they made it much more devious that way then leaving it for yall to read for months and then change it after they make the announcement. i mean back when it was written id assume the expansion would have required the original. just changing the faq was changing an error and nothing else take off your tinfoil hats people. i dont agree with what they did but changing the faqs was just correcting an error. i work for a big company and dont know everything that goes on prob guy who does forums didnt know either til the announcement and he went in and corrected a mistake in the faqs
When it comes to directly affecting your consumers wallet, you don’t just “fix” the FAQ’s. There is a procedure you follow to make sure you’re not liable and you don’t enrage your customers. At least that is what smart business practice would dictate, maybe Anet truly just doesn’t give a rats kitten .
and your telling me the guy in charge of the faq know everything the marketing team is up too? then in that case i should know every pricing decision my company makes and ill tell you the customer know before i do 9 out of 10 times the tenth we learn the same time. im sorry but in the real world not every person who work for a company knows everything. in this case he found out when we did and then he went and edited it. this was just a guy doing a correction on something wrong only. i personally hope anet decides to give give those who feel slighted something and i think they will. i think they regret their decision to announce the base game included in expansion pack and will right it cause all the bad publicity doesn’t help their image they try to maintain
One would think the company as a whole would be organized enough to communicate. The guy that changes the FAQ’s would have been directed to do so, I’m going to go out on a limb and say they don’t give the random guy that types FAQ’s free reign to do as he/she pleases.
im sure someone skimmed it maybe they also didnt know. people here are putting this into conspiracy theory level and i think they are wrong. people do that to me at my company think im in nthe know when im not and my boss is in the same know i am. faqs are usually based on what it known you dont put in tidbits that arent known yet. im saying the guy paid to do the faqs didnt know and im saying his boss who proffread it didnt know. in faqs you add when new information comes out. that guy who does it and probably his boss dont know everything in the company. mo they dont give him free reign to do as he wants. im telling you companies arent that communicative. the one i work doesnt let me know everything. usually customer know stuff before me and my boss and his boss.
We got rekt. Pretty much all there is to it.
I’m not preordering though so next move depends on how amazing it is in the end to compare to other things I want to buy, like Fallout 4, which takes priority over all games on the planet regardless of anything. That would make it a 110 dollar expenditure to play xpan. Otherwise I’ll just wait till sale. I’m pretty patient too.
| Fort Aspenwood (NA): Sylvari Daredevil Thief Main: All Classes 80. |
Please Remove/Fix Thief Trait: “Last Refuge.”
“Hard to Catch” is a Horrible and Useless Trait. Fixed 6/23/15. Praise Dwayna.
(edited by Doggie.3184)
I’m sorry you work for such a poorly handled company ?
im thinking most companies are like that. its basically to not let out info and have people comment on stuff legality. thats so i cant make statement thatll hurt the company in the end legally
Most companies do not work like that, most companies have a business plan worked out so they can combat and avoid legal issues (not that I’m saying this was illegal, that’s for lawyers to decide). Keeping everyone you employ in the dark is probably one of the worst business practices you could be a part of.
yeah but most companies dont give out presale numbers or sales info to regular employees. im sorry if they did then it gets to competitors and gives them time to outdo them
The FAQ was a mistake but they are offering compensation for the fact they edited it, it was misleading but now there is compensation without loss of account or just a straight refund.
https://www.guildwars2.com/en/news/pre-purchase-community-address/
FAQs…
Lest We Forget
Lest We Forget