Guild Wars 2

Hi,
So my understanding was that since I bought the game for $10 on sale in April when I pre-purchase HoT the $10 will be refunded. I was wondering am I correct and when will this refund happen. Any info would be greatly appreciated.

It should be refunded. You will need to contact customer support.

“we will automatically refund what you paid for the core game should you decide to pre-purchase Guild Wars 2: Heart of Thorns from our website or in-game store any time through July 31, 2015. If you take advantage of this refund and pre-purchase Guild Wars 2: Heart of Thorns, all of your current account progress will be kept intact. We’ll provide further details on when refunds will be processed in the next couple weeks as we set up this process.”

no further details been provided yet

Depends on who you bought it from

AUTOMATICALLY – meaning, don’t bother support staff with it.