Dragon Stand Still Robs Players

Dragon Stand Still Robs Players

in Guild Wars 2: Heart of Thorns

Posted by: Moira Shalaar.5620

Moira Shalaar.5620

Why is it that one year into heart of thorns, and still the dragon stand problem has yet to be fixed. You put 90 minutes into a map, the client (reliably) crashes while fighting mordremoth and then the map fills up and players who have been there from the start cannot get back in to finish them map and receive the stuff we have been working for?

This is hands down a failure on the part of ANET to fix this. This is a well known and long standing problem, but I have yet to hear a single comment from the development staff even acknowledging it.

mid-2011 iMac; OSX 10.9.5; 3.4 GHz Core i7;
16GB RAM; AMD Radeon 6970M 2GB VRAM

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Posted by: Rain.7543

Rain.7543

I have never had a single crash on dragon stand myself, nor have I ever heard a big outcry, about such an issue existing.
What client are you using? Do you still use the 32bit client? If so, I would advice to download the 64bit for which you can find the link when you go into ‘My Account’. Before using it I had a crash here and there (Still can’t remember to have ever crashed on DS), but ever since downloading it I haven’t had a single one.

If you have the 64bit client and the game keeps crashing repeatedly for you, perhaps it would be best to fill up a ticket to support, describing the issue you have in detail. That way it will yell much more attention from Anet, then posting about it here in General Discussion.

Good luck!

PS. Also I believe you should -really- change the head title of your topic.

(edited by Rain.7543)

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Posted by: Moira Shalaar.5620

Moira Shalaar.5620

I have never had a single crash on dragon stand myself, nor have I ever heard a big outcry, about such an issue existing.
What client are you using? Do you still use the 32bit client? If so, I would advice to download the 64bit for which you can find the link when you go into ‘My Account’. Before using it I had a crash here and there (Still can’t remember to have ever crashed on DS), but ever since downloading it I haven’t had a single one.

If you have the 64bit client and the game keeps crashing repeatedly for you, perhaps it would be best to fill up a ticket to support, describing the issue you have in detail. That way it will yell much more attention from Anet, then posting about it here in General Discussion.

Good luck!

PS. Also I believe you should -really- change the head title of your topic.

You are most fortunate. If you are unfamiliar with this as an issue, let me raise your awareness (from these forums):
https://forum-en.gw2archive.eu/forum/game/hot/Dragon-s-Stand-Client-crash-or-disconnect

https://forum-en.gw2archive.eu/forum/game/hot/Fix-Dragon-s-Stand-This-is-unacceptable

https://forum-en.gw2archive.eu/forum/game/hot/Crashed-with-Dragon-s-Stand-nearly-Completed

And lest you think that this issue has been resolved here is something from reddit quite recently:

https://www.reddit.com/r/Guildwars2/comments/4yvua1/dragons_stand_lockout/

I use the Mac client. Yes, it is 32 bit. No, I am not going to spend $120 (that isn’t in my entertainment budget) to install windows as a dual boot. Yes, I know they are working on a native client. No, it will not be done soon.

I have heard each of those pointless arguments/suggestions but those all focus on the wrong problem. I think it is wonderful that the 64bit client fixed crashes for the 99% of GW2 gamers that play on windows. That STILL does not address the fact that ANET has not created any sort of failsafe for when crashes DO happen to permit players who have disconnected for whatever reason, whether crash or network failure, to reconnect to the map they were on, and receive the rewards for which they had been working. Dragon Stand is egregious because the game design DELIBERATELY locks players out, by design. I know this is to prevent leeching but it also punishes players who experience a crash and cannot reconnect.

There is a basic principle in life: things go wrong sometimes. I have heard it called murphy’s law and several other things less savory. It is a simple concept and one game designers must know. In fact ANY developer already understands that they have to account for when things go wrong, and build code in to handle failures. So why is it that there is no design for handling the failure when it comes to being disconnected from a map, particularly when they have intentionally built rewards around staying in a specific map/ip?

And finally: Robbery is the crime of stealing from a person in their presence by force. I, like so many before me, earned those rewards but was denied those rewards not by my choice. They were taken from me against my will. Dragon stand was both the location and by game design the culprit. I might be willing to adjust my title to Mega-Server still robs players. I will refrain form saying ANET still robs players. So if you are suggesting I change my title, how would you suggest I change it that will still convey the anger, the frustration and yes, the blame I have towards those who have failed in this significant aspect of game design?

mid-2011 iMac; OSX 10.9.5; 3.4 GHz Core i7;
16GB RAM; AMD Radeon 6970M 2GB VRAM

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Posted by: Rain.7543

Rain.7543

Few topics with only one page of history in this forum hardly means it is a widespread issue. Naturally the game is more optimised for use on windows clients, as it should be, since it is commonly used for gaming. Since you are unwilling to make the neccessary adjustments to your system, so you can enjoy a more fluent experience, there is nothing much more that can be said and done (nor have I any desire to say anymore after the way you formed your response), besides go fill a ticket and hope for the best.

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Posted by: Rabe.2456

Rabe.2456

That STILL does not address the fact that ANET has not created any sort of failsafe for when crashes DO happen to permit players who have disconnected for whatever reason, whether crash or network failure, to reconnect to the map they were on, and receive the rewards for which they had been working.

This definitly is an issue that should have been adressed even before the release of GW2, cause it has always been a pita.

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Posted by: FrostSpectre.4198

FrostSpectre.4198

One way to partially fix it, is to add “reconnect on disconnect” function, which reserves the spot on the last map copy and allows said player to reconnect directly back to that same map copy, instead of throwing them into a new empty map…

I’m a casual PvE adventurer, I enjoy combat, adventure and helping, but not farming.
I rarely do PvP or Hard PvE, unless it’s organized.

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Posted by: Muchacho.2390

Muchacho.2390

Well you also could put your graphic options to the lowest setting. That is what i did before Anet released the 64 bit client (which completly eliminated the dcing for me but i guess that not an option for you as a mac user). While not really optimal it, did prevent me from dcing at dragon stand. I dont know if this will help you much but if you dont mind playing on bad settings i think it is worth trying.

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Posted by: PopeUrban.2578

PopeUrban.2578

I have never had a single crash on dragon stand myself, nor have I ever heard a big outcry, about such an issue existing.
What client are you using? Do you still use the 32bit client? If so, I would advice to download the 64bit for which you can find the link when you go into ‘My Account’. Before using it I had a crash here and there (Still can’t remember to have ever crashed on DS), but ever since downloading it I haven’t had a single one.

If you have the 64bit client and the game keeps crashing repeatedly for you, perhaps it would be best to fill up a ticket to support, describing the issue you have in detail. That way it will yell much more attention from Anet, then posting about it here in General Discussion.

Good luck!

PS. Also I believe you should -really- change the head title of your topic.

You are most fortunate. If you are unfamiliar with this as an issue, let me raise your awareness (from these forums):
https://forum-en.gw2archive.eu/forum/game/hot/Dragon-s-Stand-Client-crash-or-disconnect

https://forum-en.gw2archive.eu/forum/game/hot/Fix-Dragon-s-Stand-This-is-unacceptable

https://forum-en.gw2archive.eu/forum/game/hot/Crashed-with-Dragon-s-Stand-nearly-Completed

And lest you think that this issue has been resolved here is something from reddit quite recently:

https://www.reddit.com/r/Guildwars2/comments/4yvua1/dragons_stand_lockout/

I use the Mac client. Yes, it is 32 bit. No, I am not going to spend $120 (that isn’t in my entertainment budget) to install windows as a dual boot. Yes, I know they are working on a native client. No, it will not be done soon.

I have heard each of those pointless arguments/suggestions but those all focus on the wrong problem. I think it is wonderful that the 64bit client fixed crashes for the 99% of GW2 gamers that play on windows. That STILL does not address the fact that ANET has not created any sort of failsafe for when crashes DO happen to permit players who have disconnected for whatever reason, whether crash or network failure, to reconnect to the map they were on, and receive the rewards for which they had been working. Dragon Stand is egregious because the game design DELIBERATELY locks players out, by design. I know this is to prevent leeching but it also punishes players who experience a crash and cannot reconnect.

There is a basic principle in life: things go wrong sometimes. I have heard it called murphy’s law and several other things less savory. It is a simple concept and one game designers must know. In fact ANY developer already understands that they have to account for when things go wrong, and build code in to handle failures. So why is it that there is no design for handling the failure when it comes to being disconnected from a map, particularly when they have intentionally built rewards around staying in a specific map/ip?

And finally: Robbery is the crime of stealing from a person in their presence by force. I, like so many before me, earned those rewards but was denied those rewards not by my choice. They were taken from me against my will. Dragon stand was both the location and by game design the culprit. I might be willing to adjust my title to Mega-Server still robs players. I will refrain form saying ANET still robs players. So if you are suggesting I change my title, how would you suggest I change it that will still convey the anger, the frustration and yes, the blame I have towards those who have failed in this significant aspect of game design?

Unless I’m mistaken the Mac still isn’t officially supported, and that client is still technically “beta” right?

Likely because they know it has problems.

If you bought a game that never claimed to fully support macs and you’re upset it doesn’t fully support macs yet I don’t know what to tell you. The Mac client is there for people who use both platforms to test. It’s not there to be used as a consumer product. The fact that it doesn’t work right is exactly why

The problem is that those crashes affect a relatively small number of users overall. Couple that with the fact that putting time and effort in to a system that does nothing to fix the crashes actually takes very real engineering time away from the engineers who are in charge of actually fixing the crash in the first place. if its not a pandemic affecting the vast majority of users, its just not worth switching gears to put a band aid on something you’re already doing surgery on.

Guild Master – The Papacy [POPE] (Gate of Madness)/Road Scholar for the Durmand Priory
Writer/Director – Quaggan Quest
https://www.youtube.com/watch?v=ky2TGPmMPeQ

(edited by PopeUrban.2578)

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Posted by: tobascodagama.2961

tobascodagama.2961

Every time I do this meta, there are at least two or three people in my squad who complain about DCing and not being able to get back into the map. Just because they don’t come to the forums to post every single time it happens doesn’t mean it doesn’t happen.

Anyway, crashes will happen, and most of them are outside a dev’s control. What’s unforgivable here is players getting locked out of the map they just spent an hour working on.

Amberley Avalen – Charr Mesmer
Tanya Larina – Human Thief
Finchy Whyte – Sylvari Ranger

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Posted by: Ayrilana.1396

Ayrilana.1396

Why is it that one year into heart of thorns, and still the dragon stand problem has yet to be fixed. You put 90 minutes into a map, the client (reliably) crashes while fighting mordremoth and then the map fills up and players who have been there from the start cannot get back in to finish them map and receive the stuff we have been working for?

This is hands down a failure on the part of ANET to fix this. This is a well known and long standing problem, but I have yet to hear a single comment from the development staff even acknowledging it.

This is not a HoT issue or one to do with that map. The same can happen for Teq or anything else that relies on a timer.

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Posted by: keenedge.9675

keenedge.9675

So you know, your place is not taken by someone else, Anet has said explicitly that they DO NOT allow anyone into a DS map in progress. This is to prevent looters from hopping around. Same as the doors closing under the forgotten city in AB.

The crashing in DS was an issue for me for a long time, even after the 64-bit client. I put off running DS for a long time, but now it seems stable.

As for 32-bit, we know the internals of the client were overwhelmed with the new amount of data HoT added.

As a programmer, I believe the 64-bit client started off as a quick-fix and now (because 64-bit is mainstream) is the default. I think the 32-bit client can be fixed to do the job, but it would take a clever person some time to identify and re-engineer the failing parts.

Sadly, just like the Mac client, a 32-bit fix is not top priority. I think the client should be able to manage running in a 4GB system, like the 32-bit system did.

“John Spartan, you are fined one credit for a violation of the verbal morality statute”

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Posted by: ugrakarma.9416

ugrakarma.9416

Crashes is most related to graphics, It happened to me a lot in WvW, because Im in a high population server and the blobs fights here is really gigantic.

But the most important is to observe client behavior at the time of the crash, is one of those “accessories violation”? Or is the bug of black screen? Or simple the client closed down? The behavior of client at time of crash give the clues to the origin of the problem if is graphic, data or external factor.

(edited by ugrakarma.9416)

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Posted by: Drakz.7051

Drakz.7051

I have only ever had this issue in DS, mostly at the launch of HoT when people got kicked off a couple of times a meta and unfortunately ended up on an empty map sometimes until the meta was over because you are trying to rejoin and it won’t let you.

Last times I have done it though, was a while ago, I didn’t have the issue anymore.

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Posted by: Cerby.1069

Cerby.1069

Never been able to play the map since its always full when I try to join one where the event isn’t 60 minutes away.

Am I expected to wait 30 minutes on a new map to play the friggin map?

AN ENTIRE MAP AND I HAVE TO WAIT 30 MINUTES JUST TO PLAY IN IT? dumbest map ever imo…can’t do anything without the event and you can’t play the event if you don’t wait cause its always COMPLETELY FULLLLLLLLL 24/7 as soon as the even is near.

HoT was 3 maps as far as im concerned….idk wtf dragon stand was meant to be but its a failure. Its like making me wait 30 minutes to play a fractal……or making me wait 30 minutes to join ANY wvsw map……or making me wait 30 minutes to join EoTM….or making me wait 30 minutes…..like wtf if you have to wait 30 minutes to play solo pve content something is really really wrong.

I kill you in one gunflame, or I kill you in two.
The Tiny Yuno Sniper of Ebay [EBAY]

(edited by Cerby.1069)

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Posted by: Veka.8710

Veka.8710

It’s not a big issue for me…but it do happens, and totally kinda unrelated but I hate when I d/c from a instances (personal story) and have to start from the beginning…it mostly have to do with the disconnect and reconnect…they should just adopt the GW1 fashion for it…where your character is still in the game/world a minute or two after you crash or d/c …would make lots of our lives abit easier…

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Posted by: KickzNGigglez.4958

KickzNGigglez.4958

I used to have crashing problems for jormag, tequatl, and other large scale events. It was solved when I figured out I wasn’t running the right client 32/64. My friend who also had a similar issue fixed it this way as well.

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Posted by: Batelle.1680

Batelle.1680

Never been able to play the map since its always full when I try to join one where the event isn’t 60 minutes away.

Am I expected to wait 30 minutes on a new map to play the friggin map?

AN ENTIRE MAP AND I HAVE TO WAIT 30 MINUTES JUST TO PLAY IN IT? dumbest map ever imo…can’t do anything without the event and you can’t play the event if you don’t wait cause its always COMPLETELY FULLLLLLLLL 24/7 as soon as the even is near.

HoT was 3 maps as far as im concerned….idk wtf dragon stand was meant to be but its a failure. Its like making me wait 30 minutes to play a fractal……or making me wait 30 minutes to join ANY wvsw map……or making me wait 30 minutes to join EoTM….or making me wait 30 minutes…..like wtf if you have to wait 30 minutes to play solo pve content something is really really wrong.

You can usually get in about ten minutes before the meta starts with absolutely no problems. So, no. You don’t have to wait 30 minutes for a map.

And I’d argue that Dragon’s Stand isn’t solo pve content- it’s more like an open world raid in that it requires numbers, communication, and tactics in order to succeed.