Guild Wars 2

Question: is there a way to upgrade from HoT basic to HoT ultimate?

As I understand it, there is not. Assuming this is the case, I’m a bit curious on if there is a way to get a refund for my expansion so I can flat-out buy Ultimate and, if so, how annoying the process is. As it stands, unless ANet provides us a way to upgrade the expansion type (and the fact they failed to do so from the start makes me question their planning skills), they just shafted themselves out of $50 from me (and I suspect others who changed their mind later).

When you sell any digital product, or any product for that matter, unless you have a very good reason to NOT offer easy upgrades, it is bad business to not do so. Even ‘hard’ items usually offer accessories you can buy at a later date.

Also, if this has been asked and answered, please link the thread, I did not find it

Yes, you can upgrade to Deluxe. There is an item in the gem store, similar to the original Deluxe Edition upgrade. It costs 2400 gems. The upgrade contains everything included in Ultimate except the discounted gems, which they are under no obligation to offer.

http://wiki.guildwars2.com/wiki/Guild_Wars_2:_Heart_of_Thorns%E2%80%94Digital_Deluxe_Upgrade

You can not upgrade to Ultimate from either the Standard or Deluxe Edition. This was clearly stated when first announced. What the CS Team has done, in the past, is refund the Standard Edition, and then you can purchase the Ultimate Edition.

You would need to contact the Billing CS Team and discuss the issue with them via the ‘Support’ link above/below and ‘Submit a Request’.

Good luck.

Just be careful in your wording of the refund, to make sure they understand you do not want to lock your account. Which is what normally happens when you ask for a refund.

Arenanet is very good about refunding and when you state clearly your only wanting to get refunded for the HoT expansion there is no reason they would “lock” your core game account. It is not a hard process at all just click on support up top and go for it.