Guild Wars 2

Hi,

Just today got my mail
“A refund has been generated for your order as a result of your request, the fulfiller’s request, incorrect address, or a refused shipment.”
So I guess its for prepurchasing.
Does anyone know how long does it take from mail to get moneyz back?

Cheers

We will begin refunding accounts on July 12, 2015, and approximately once per week after that until the first week of August. Once your refund is processed, it may take up to five days to appear on your statement.

https://help.guildwars2.com/entries/94582027-Heart-of-Thorns-Pre-Purchase-FAQ/#Additional

Thanks, tbh didnt read the additional info in faq.