Guild Wars 2

I bought the original core game from the official website within the time frame for the refund. I’d like to purchase a physical version of the expansion from an official 3rd party retailer. If I do this, would I get the refund if I get it before July 15 or the char slot if I get it before launch or neither?

I haven’t seen anything that specifies this, only something that says what happens if you bought the original from a 3rd party retailer.

If I remember correctly, this only applies if you get the Pre-Purchase directly from Anet. The core game is a bonus.

First off, I’d be very leery of buying a ‘box’ version from a third party seller since it’s my understanding there is no box set with the expansion.

Second, I wouldn’t ask for a refund given what you want. I believe the contract only applies to the pre-purchase agreement with ANet and only ANet.

Third, read this: http://www.pcgamer.com/arenanet-addressses-guild-wars-2-heart-of-thorns-pre-purchase-complaints/#!

and this: https://help.guildwars2.com/entries/27697743-Refunds

Choose wisely.

refund only apply to pre-purchase program, no through 3rd party retailer. you have until 31st July to do so.

The refund only applies if you purchase it through buy.guildwars2.com.

The free character slot is only for accounts registered prior to Jan 23 or accounts purchased from a 3rd party retailer and registered prior to June 16.

You would not be eligible for either.

https://help.guildwars2.com/entries/94582027-Heart-of-Thorns-Pre-Purchase-FAQ

If you want the actual standard edition box, note that you’ll have to wait until after launch. The physical box you can get currently is only a pre-purchase box, which is just an empty case. Normally you’d get both, but considering how they’re handling accounts now, I doubt it.

I’m referring to this: https://www.guildwars2.com/en/news/pre-purchase-community-address/

According to that, if I buy it from their website, I get a refund without an account reset.

Lucy.1395:

I’m referring to this: https://www.guildwars2.com/en/news/pre-purchase-community-address/

According to that, if I buy it from their website, I get a refund without an account reset.

yup but “We’ll provide further details on when refunds will be processed in the next couple weeks as we set up this process.”

so, refund is not immediately. have to wait. may need to contact support, i don’t know.

Ardenwolfe.8590:

First off, I’d be very leery of buying a ‘box’ version from a third party seller since it’s my understanding there is no box set with the expansion.

Not yet anyway.

@Lucy, indeed, as you indicate, the communication published by ArenaNet does not explicitely describe your situation and I haven’t seen this answered by ANet somewhere else. So best to contact support directly. As purchases are/would be via two different sales channels I personally am doubtfull if in your specific case ANet would provide a refund and lets you keep your progress.

@Ardenwolfe, no need to be leery at all, at least not merely because it concerns a boxed version: official boxed versions hit the shelves of retailers on June 23, see FAQ on pre-purchase. Nevertheless one best check if the retailer is an authorized retail partner of ANet.