Guild Wars 2

I’ve pre-purchased HoT on the 21st as some of my friends did, yet they received the character slots and I didn’t.
My account is 3 years old and I’ve registered the key on the 21st of October.

So in the past week I’ve been contacting Customer Support regarding this issue and receiving answers from, either a person living on Mars or some distant planet with a different calendar or a chronomancer too confused from the speeding and slowing of time. Why you wonder… I’ll show you.

First answer from CS was to ask me when I had purchased HoT, after my answer I got this:
If you purchase a code after June 16th, you are no longer eligible for a new character slot. Sorry for the inconvenience.

So I sent a marketing image that a friend of mine had received in his email stating: Buy GW2 HoT before 00:00 of the 23rd of October and win a free character slot.
Or something similar, the image has now been replaced by the new buy the expansion.
I’ve also sent what was on the wiki:
All accounts that become eligible by July 9 will have their free character slot applied by July 10. Eligible accounts that are upgraded with a pre-purchase serial code after July 10 will receive their slots on a weekly basis after that

And I received this reply:
I am sorry to hear the issue you’ve had with your character slot – but never fear! The quaggans are actually STILL sending out character slots -so if you are eligible to receive one, and have not yet, I would simply ask you be patient Sometimes it can take a while for the quaggans to get everyone their character slots, but if you were eligible to receive one, then it should be coming.

We slowly push out character slots in waves, so again, it may be a matter of simply waiting to get yours

So I though, Hurray, Revenant here I come!
Two days later I contacted CS again, wondering why is this tanking so long, can I have an idea of how long am I going to wait? From today till the 30th of October was the response. So on the 30th I contacted them again wondering why are the forums silent on this issue and why am I the only with this problem?

Thank you for contacting the Guild Wars Support Team.

We are already working on it so you can get your extra character slot, I would ask you to give us a few day while it is resolved, we’ll get back to you as soon as we have it completed.

So I waited…

Today:
Thank you for contacting us in regards to your additional character slot for pre-ordering Heart of Thorns. After reviewing your account the serial code for the game expansion was applied after the cut off period (date applied 2015-10-21), I am providing you with more information regarding the character slot concerns: https://www.guildwars2.com/en/news/pre-purchase-community-address/.

Now the info provided by this Martian Chronomancer:
For all players who registered the core Guild Wars 2® game prior to January 23, 2015 and who upgrade their account by prepurchasing and registering any Guild Wars 2: Heart of Thorns edition before Guild Wars 2: Heart of Thorns‘ launch, we will add one additional character slot to your Guild Wars 2 account.

Sooo is this the work of the Mad King minions? Mordremoth working afraid that I master a Revenant? Arenanet new characters birth control policy? Is the guy sending the weird dates the same guy that is supposed to make bank slots for new materials?

I’m confused, sad and furious, this is no way to treat anyone that buys a product from you. I’m also sad, I’ve only had one prior interaction with CS and they were super! I sadly can’t say that anymore

Thanks for your attention.

update – Received the character slot last night, hopefully the people that are having the same issue have received theirs aswell.

I’m sure Gaile will see this and try to sort it out. She’s awesome like that.

So this is the question I have for you. Which version of the preorder did you get? Basically are you expecting one slot, or two?

The Standard edition, 45 euros, i’m expecting one slot.

Only the Deluxe and Ultimate came with a slot if you missed the pre-order veteran extra slot time frame. So a normal purchase of Standard without getting your key registered in time results in no extra slots as I understand it.

https://www.guildwars2.com/en/news/pre-purchase-community-address/.

For our long-standing fans and loyal players, we would like to say thank you and show our appreciation. For all players who registered the core Guild Wars 2® game prior to January 23, 2015 and who upgrade their account by prepurchasing and registering any Guild Wars 2: Heart of Thorns edition before Guild Wars 2: Heart of Thorns‘ launch, we will add one additional character slot to your Guild Wars 2 account. The process of delivering your additional character slot will take us some time, but rest assured we will get it to you as soon as possible. We’ll provide more details about the specific timing soon.

Not to mention the amount of friends and guildies that have bought the game on the same day, for the same value and they’ve all received the character slot.

yeah, if you didn’t own the game before Jan. 30 you don’t get a slot. Seeing as you did own the game, you should have gotten it as long as you prepurchased the game before it launched

You are not alone, I have the same issue. I bought the standard edition on 16th october, thought I’d receive my slot by now. Sent a ticket on friday, no response yet though…

kylania.6924:

Only the Deluxe and Ultimate came with a slot if you missed the pre-order veteran extra slot time frame. So a normal purchase of Standard without getting your key registered in time results in no extra slots as I understand it.

Yes next time read the OP the end date for veteran slot was october 23 (when HOT launched) OP applied code october 21.

As we all can see its clear that it is stated in the promotional mails sent around by Arena Net, that you had until HOT release(October 23rd) to pre-purchased and receive a character slot (i received one of them).
I also pre-purchased HOT on October 21st and my character slot was available as soon as i downloaded the HOT update.(The same edition as the one stated by James).
So whats the difference between us?

I don’t think they lied to you. I think that the one service rep was unaware of the specifics regarding that promotion.

Remember, Arenanet hadn’t originally planned on giving prepurchase veteran players an extra slot.

I’d wait til this Friday and give them time to solve it. The slots are typically distributed on Fridays.

When CS tells you they are still issuing character slots on a weekly basis and to wait, they mean just that…wait, I certainly hope you don’t think you’re the only person that qualifies for the extra slot and no where did they say in any of the replies when you would get it, just that they were working on getting them out…could take a week, could take a couple of months…patience is it’s own reward.

P.S. – If after HoT has been out a few months and you don’t have your slot, then I would’ve contacted CS, but not right away knowing how they were being distributed, even if friends of mine that bought them on the same day and the same package already got theirs.

Neko.4875:

You are not alone, I have the same issue. I bought the standard edition on 16th october, thought I’d receive my slot by now. Sent a ticket on friday, no response yet though…

I’m sorry to ear that, hopefully they will start getting them out again and we will get ours.

Infusion.7149:

I don’t think they lied to you. I think that the one service rep was unaware of the specifics regarding that promotion.

Remember, Arenanet hadn’t originally planned on giving prepurchase veteran players an extra slot.

I’d wait til this Friday and give them time to solve it. The slots are typically distributed on Fridays.

My only problem and what I call lies are the first and last response.
The fist one says that I’m not eligible because I bought it after the 16th of June and the last because i registered the key after the cut of the promotion and he still sends me a link saying that the promotion ends with the launch a.k.a. 23rd of October.

I’m sure they are getting flooded by requests from a million other things but this is no excuse to give a reply unaware of the answers.

Zaklex.6308:

When CS tells you they are still issuing character slots on a weekly basis and to wait, they mean just that…wait, I certainly hope you don’t think you’re the only person that qualifies for the extra slot and no where did they say in any of the replies when you would get it, just that they were working on getting them out…could take a week, could take a couple of months…patience is it’s own reward.

P.S. – If after HoT has been out a few months and you don’t have your slot, then I would’ve contacted CS, but not right away knowing how they were being distributed, even if friends of mine that bought them on the same day and the same package already got theirs.

Please go read the original post, i know that it is a big wall of text but patience is it’s own reward.

I have also bought HoT on 21st and applied the code on the same day. Got extra char slot 2 days later. No problems there!

It’s so strange that you are receiving those emails telling you’re not eligible for it. Hope you’ll get it soon…

Bought it and applied code around 12 hours before hot launched still no slot either so your not alone OP