Guild Wars 2

Like the title says it, there is a bug after the pre-purchase of HoT. I bought the ultimate edition and got everything but my 4k gems. I have receipt that confirms me buying the Ultimate edition for $107.36 USD but I was told other wise by a GM that I bought the deluxe edition. I feel $25.00 ripped off now. I still have receipt in my email.
Just wanted to know if this happened to anyone else?

You might want to place a ticket for that with CS. Or it could be timing thing and your gems are still en route.

If you have not received your Gems after 3 to 4 hours (time allotted for items/Gems to arrive), contact the CS Team and ask for assistance using the ‘Support’ link above/below and ‘Submit a Request’.

Good luck.

Try logging out of the game and then log back in. I’ve read that this fixes things.

@Flatley.1620
I did place a CS ticket but was told I bought deluxe. My receipt says ultimate and even if I made a mistake deluxe wouldn’t cost me $107.36. They keep transferring my ticket around and now I gotten no reply from them.

@Daddar.5971
I bought it the first day pre-purchase was able and still no gems. My friend bought it 2 days after pre-purchase was released and got his gems instantly.

Bought trough gw2 website/ingame or trough 3rd party custommer service? You might have been scammed if you did so.

@MauricioCezar.2673 I bought it from gw2 website.

Forward them the receipt? It’s possible that their pool of keys are mixed, which will be a big problem for them.

Also check what you were actually charged to ensure that the receipt isn’t the problem.

Forward CS a copy of your receipt showing your purchase of the ultimate if you haven’t already. More than likely it will take them a few days to get things squared away for you. If not, you can try to escalate your ticket (in a sense) here:https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-3-days-older-1

BUSTED!!! Big LOL!